Director, Cloud Services Resume Example
Ambitious IT Director creating strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.
-Confident, dedicated technology leader with career-long record of promotion, stakeholder satisfaction, team building, and strategic insight, poised for success as a Director, Cloud Service Operations
-Strategic IT Executive and champion for change – with reputation for leading through ambiguity and maximizing cutting-edge technologies; proponent of disruptive innovation
-Enterprise-wide standards driver, with leadership adaptability to rapid changes in requirements and enables cross-functional transparency to prevent soiled practices
-Strategic growth-focused high-tech Management leader with entrepreneurial mindset and established track record in driving critical initiatives to closure in challenging environments for over 19 years.
-MBA in Technology Management; equipped with expertise in Operations Management of Database, ERP, Middleware, Architecture, Engineered Systems using ORACLE software, leveraging course skills
-Lead Architect supporting “SaaS/Cloud” offered solutions, integrating enterprise applications with a focus on Program Management, Product Operations, Quality and Consulting functions.
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- Enterprise Software
- Enterprise Deployments
- Virtualization – OVM, LDOM's
- RDBMS: Oracle, Progress, DB2
- Knowledge/Case Management
- Cloud Architectures/Technologies
- OS & Application Servers
- JAVA, C++, SOA, OSB, WSDL
- Revision Control Systems
October 2000 to CurrentComcast － Midlothian , VA
Managed and devised new innovative strategies, interacting routinely with engineers, developers, stakeholders, customers, and partners, delivering software support. Support engineering technology integrations, launched and evangelized “SaaS”, B2B & Platform products through effective company-wide field enablement tools such as product demos, knowledge base and product trainings. Led division wide Program Management and Quality/Customer Advocacy and improved software stability. Brought operations discipline into organization that lacked systems and processes by introducing Performance Balanced Scorecards, closure of product & training gaps linked to customer success, and alignment across all functional areas that support revenue, customer experience and business unit success.
- Continue to manage and support IT budgets for complex implementation and production environments
- Administered operations for over 1000 high volume complex hosted environments deployed in a ORACLE “SaaS/Cloud” computing platform
- Acted as Executive SPOC for Escalations, Application Performance investigations for Ebiz R12, PSFT, Hyperion, OBIEE, JDE, Agile PLM, Primavera environments.
- Supported the role of a technical facilitator for complex Application Software and IT Infrastructure [ viz: LBR, Network, Firewall, Storage, Servers (Linux/Windows) ] challenges
- Led a high-level planning/implementation/operations team providing 24/7 operations support
- Building, Coaching, Mentoring, and leading a global organization geographically distributed, while monitoring resource capacity and expenses tightly
- Ensured monitoring tools (viz: Oracle Enterprise Manager) and adhoc shell/perl scripts supported timely alerting and ensured business continuity
- Reduced Customer Escalations by improving internal and cross functional processes, customer communication, RCA analysis and deployed corrective actions
- Ensure tight cross collaboration with support, development and testing teams flourished continuously
- Deliver enterprise wide software support, using emerging technologies and adopting SaaS and/or Cloud computing models for ERP / BI applications
- Enhanced Customer Satisfaction & Field Responsiveness by streamlining and standardizing complex and politically challenged cross division decision making processes, policies and committees for effectively balancing supply & demand and prioritizing, funneling, trading-off and channeling pre & post sales issues.
- Support vendor relationship management delivering key business critical software migrations
- Strategized and optimized adoption of emerging technologies such as Virtualization (OVM) and Web Services by streamlining technology integrations & porting practices including off-shoring, to reduce hardware foot print and improving overall efficiency of deployed solutions
- Established Architecture Review Board for partnering and reviewing customer implementations
- Continue to be the liaison between Executive leadership and operation teams, delivering excellence of service support for customers
- Supported SAS 70, Sarbanes-Oxley (SOX) Compliance for change management practices
October 1997 to October 2000Harris Computer Systems － Utah , IN
Built and managed consulting business and generated increased revenue by teaming with Sales. Developed an Enterprise database management team and introduced model for leveraging Subject Matter Expertise (SME) across company for pre-sales, operations & implementations.
- Established and grew team from 5 to over 20 database consultants
- Developed Center-Of-Expertise (COE) model that enhanced customer success rate
- Introduced practices, service offerings and delivery methodologies supporting SCP product offerings
- Implemented first installation of Mfg/Pro on ORACLE database
- Developed custom solutions, engineered processes and architected datacenter infrastructures including HA/DR for deployment of enterprise systems
- Translated client business requirements supported by company's software
- Provided leadership and direction on projects for maximum business impact and client satisfaction
January 1996 to October 1997Massmutual Financial Group － Sacramento , CA
As a database administrator :
- Implemented IT Solutions using ORACLE database supporting various business functions
- Lead Architect for database hosting designs, introducing RAID strategies
- Supported requirements gathering, developing proposals, and overseeing implementation of the solution
- Developed a COE team and delivered subject matter advice for critical challenges
- Developed reports accessing GEMMS and Financials databases using Business Objects, Oracle Report Writer and MS-ACCESS utilities
- Supported mapping routines from legacy systems using Mercator software
January 1995 to January 1996Massmutual Financial Group － Harrisburg , PA
As a database administrator :
- Installed and administered ORACLE databases, supporting a client-server architecture
- Supported development of an ERPS (Enterprise Road Planning System) application
- Developed complex prototype code in UNIX/Pro*C/SQL (viz: Triggers/Procedures/Data Objects) for data migration and reporting modules
- Incorporated best practice techniques to ensure optimal database throughput via memory tuning and RAID techniques
June 1993 to January 1995BITECH － City , STATE
As a database administrator :
- Supported development of a “Trading System” for CORLAM INTERNATIONAL hosted on ORACLE software
- Supported requirements gathering, developing proposals, and overseeing implementation of the solution
- Standardized format of documents viz: PO contracts, Sales Orders, Shipping Advice, Goods receipt note, Delivery Order, Packing list, Pick ticket, Sales returns and Purchase returns
- Supported software testing, by creating unit test plans and scripts to populate data
- Leveraged use of ORACLE CASE software to generate stored database packages
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Job Titles Held:
- Director, Cloud Services
- Database Architect
- Software Consultant
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