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Director Resume Example

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DIRECTOR
Executive Profile
Accomplished Executive with demonstrated ability to deliver mission-critical results.  Change agent and motivator.
Multi-task-oriented, Organized, Outstanding, Passionate, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Visionary, Well-qualified, Accomplished, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience,
Skill Highlights
Microsoft Word, Excel, PowerPoint, and Visio
Core Accomplishments
Achieved, Advised, Analyzed, Approved, Assessed, Authorized, Boosted, Consulted, Created, Delegated, Developed, Directed, Enhanced, Ensured, Grew, Guided, Headed, Hired, Identified, Implemented, Increased, Initiated, Inspired, Instituted, Introduced, Launched, Managed, Mediated, Mentored, Monitored, Motivated, Negotiated, Oversaw, Produced,
Professional Experience
Director, 05/2015 to CurrentUrban Resource Institute
  • Ensure compliance with all internal and external program standards.
  • Promote continuous quality improvement for Residential Programs.
  • Oversees the implementation and evaluation of program goals, objectives and outcomes as defined by URI and OPWDD;.
  • Implements and monitor effective division wide data collection and reporting systems.
  • Coordinate training and staff development in evidence -based practices.
  • Manages outcomes reporting and program compliance for government grants/contracts.
  • Oversees OPWDD'S incident Reporting system and investigation.
  • Implements procedures for ensuring consumer satisfaction.
  • Conduct regulatory reviews to ensure compliance.
  • Keep abreast of updated Office of People with Developmental Disabilities (OPWDD) and ancillary regulatory policies that influence services.
  • Work with program staff, Fiscal and Operations Department to develop, implement and monitor effective systems for Medicaid fee-for-service billing.
  • Support agency-wide program goals, objectives and measures, strategic plan implementation, and program evaluation.
  • Oversee incident report review process; develop and implement standards and protocol for monitoring and quality improvement.
  • Conduct investigations of alleged abuse and neglect incidents, prepare finding responses and work with Program Director to address any staff actions necessary.
  • Conducts regulatory reviews to ensure adherence to all required treatment, processes and policy.
  • Meet with the Program Director to review the overall findings and develop action plans to address.
  • Manage and Follow-up on identified audit citations and/or recommendations.
  • Creates, Monitors and Reviews consistency in application and compliance with OPWDD policies and procedures across all facilities.
  • Develops formalized New Hire orientation program.
  • Develop and coordinate training to address staff deficiencies, role expectations, AMAP, SCIP and CPR.
  • Create measurements systems and criteria.
  • Create process improvements including the standardization and automation of documents used.
  • Maintain comprehensive list of staff development requirements and oversee annual training schedule for Residential Services.
  • Coordinate and co-facilitate staff trainings as appropriate.
  • Maintain government contracts and ensure compliance with program standards.
  • Complete other tasks as assigned by the Senior Director.
Quality Management Specialist, 09/2006 to 04/2015New York State Office of Mental Health － New York
  • Prepare and distributed Program Review reports.
  • Inspect facilities to determine concurrence to state/local health standards and fire safety laws.
  • Develop comprehensive Internal Audit process based on Regulatory Compliance.
  • Perform internal audits to determine type, quality and quantity of services rendered.
  • Ensure the strictest of confidentiality.
  • Recommend changes based on program and client needs, as well as, regulatory requirements.
Clinical Risk Manager/Quality Management, 08/2001 to 08/2006New York State Office of Mental Health － New York
  • Coordinated compliance activities with regards to regulatory standards.
  • Made recommendations for changes based on program and client needs, as well as, regulatory requirements.
  • Provided training on standards to all level staff.
  • Implemented programs and restructured tasks for staff of up to 1000 to increase productivity; reduce absenteeism, increase employee morale while decreasing overtime.
  • Assigned to Brooklyn, Jamaica, Queens and Staten Island Office of Mental Health Licensed programs.
  • Managed and mentored a team of up to 100 residential managers and counselors, social workers, therapy aides, and environmental staff; utilizing a democratic management style which focused on teamwork, employee accountability, training, and communication.
  • Ensure adequate staffing while ensuring continuity and consistency in delivery and quality of services.
  • Implemented approaches and services to maintain or enhance staff independence and client satisfaction.
  • Conducted audits of all programs to ensure that policies and procedures relating to billing, coding documentation and regulations are in compliance.
  • Documented and distributed audit findings to appropriate parties in a timely manner; provided appropriate monitoring, training and education in response to audits and compliance assurance reviews.
  • Identified areas of risk concerning corporate compliance and application of State and Federal regulations.
  • Identified, reported, and resolved compliance related issues in a timely manner.
  • Ensured that all compliance issues and inquiries are investigated and appropriate corrective measures are implemented in a timely manner.
  • Ensured confidentiality regarding, medical, psychological, and social factors contributing to client's situation.
  • Referred clients to appropriate community resources and other organizations.
  • Completed the necessary documentation in a timely manner.
Education
MBA:7/14Walden University － Baltimore, MD
MPA :,5/88Long Island University － Brookville, New York, USA
BS:Biological Science,5/84SUNY － Old Westbury Westbury, New YorkBiological Science
Professional Affiliations
National Association of Professional Women *National Association of Forensic Counselors *Member of Society of Human Resource Management (SHRM)
Skills
agency, automation, billing, communication skills, interpersonal skills, conflict resolution, contracts, CPR, critical thinking, client, clients, excellent customer service, data collection, delivery, Dependable, Developmental Disabilities, documentation, government, grants, Inspect, internal audits, Internal Audit, Regulatory Compliance, listening, Director, managing, Mental Health, Excel, Microsoft Office, Office, PowerPoint, Microsoft Word, Monitors, negotiation, policies, processes, program evaluation, coding, quality, quality improvement, reporting, safety, staff development, staffing, strategic, teacher, teamwork, therapy, type, Visio
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Resume Overview

Companies Worked For:

  • Urban Resource Institute
  • New York State Office of Mental Health

School Attended

  • Walden University
  • Long Island University
  • SUNY

Job Titles Held:

  • Director
  • Quality Management Specialist
  • Clinical Risk Manager/Quality Management

Degrees

  • MBA : 7/14
    MPA : , 5/88
    BS : Biological Science , 5/84

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