Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Executive Profile

Director of Organizational Development

Highly effective at organizational analysis and consulting with executives. Design, implement and evaluate OD solutions that enable business areas achieve their business goals.

Skill Highlights
  • Organizational Analysis & Restructuring
  • Talent Management
  • Succession Planning
  • Employee Engagement
  • Change Management
  • Competency & Curriculum Development
  • Coaching
  • Leadership/ functional/ technical/ business skill development
Core Accomplishments
Professional Experience
Director, 10/XXX3 to Current
HinesSunnyvale, CA,

• Partner with the North America Leadership Team to lead and direct the OD and training activities for the company, including corporate, manufacturing and sales.

• Direct talent management and succession planning activities to promote employee development, optimize performance and increase bench strength.

• Design and implement organizational development solutions to optimize performance in areas such as employee engagement, organizational design and talent management.

• Enhance performance management activities developing tools, improving processes and training managers and individual contributors.

• Develop, implement and support career and professional development initiatives through career ladders, competency-based curricula and functional learning plans.

• Promote development of senior leaders through coaching and executive development programs.

• Key Highlights:

  • Conducted an organizational analysis and developed a 3-year strategic plan to optimize organization performance.
  • Successfully installed all year-one interventions, which include:

Design and development of a management development program

Design and delivery of professional skill development program

Partnership with an external vendor for technical skill training across three US plants.

Improved sales training strategy by identifying competencies for each channel and customized training accordingly; developed sales career ladder to promote career growth and improve recruiting.

Improved internal communication by designing and developing Sabert's intranet.

Director of Learning & Development, 09/2008 to 10/XXX3
Hanes BrandsArlington, VA,
  • Responsible for leading global learning and development activities and global change management initiatives.
  • Managed $2M training budget and allocated funds in alignment with business priorities.
  • Supported global, high-profile commercial, clinical research, regulatory, statistics, and manufacturing training initiatives (~5,000 clients).
  • Provided HR support, including organizational analysis, talent management, succession planning, performance management and compensation planning.
  • Directed organizational restructuring activities, which resulted in optimized performance and adherence to budget.
  • Drove business value by developing competency models, learning plans and individualized development plans to enable employees perform at their highest levels.
  • Interfaced with executives and applied ADDIE, change management and human performance improvement methodologies to identify knowledge and skill gaps and change readiness.
  • Collaborated with external consulClairets, vendors and internal subject matter experts to design, develop, implement and evaluate leadership, functional and technical development programs.
  • Onboarded new hires and internal transfers globally.
  • Managed five direct reports and oversaw their professional development and performance management activities.
  • Coached executives and served as a formal and informal mentor.
  • Key Highlights: Selected by Merck's former Chief Strategy Officer to serve as co-founder and member of centralized training organization, which received a Brandon Hall Award for learning strategy and governance.
  • Built processes and procedures for governance and portfolio management and trained staff (130 global employees) on performance consulting and ADDIE.
  • Oversaw staff selection and staff development activities such as employee development, performance management, talent management, succession planning, rewards and recognition and compensation (130 global employees).
  • Met and or exceeded training evaluation level 1 and 2 performance targets for blended learning solution supporting an enterprise-wide data entry compliance tool and its associated processes.
  • Created innovative learning solution to deliver data entry training virtually, which saved $>250K in travel.
  • Employed innovative blended learning solution to save $255K in training development costs and decreased development time by 8 weeks.
  • Met and or exceeded training evaluation level 1, 2 and 3 performance targets to build the following skills: leadership, business acumen, portfolio management, project management, decision making, leading and influencing and drug development (>1,500 global employees).
  • Developed blended learning solution for commercial leaders to improve customer focus and customer relationships.
Senior Clinical Training Manager, 05/2004 to 09/2008
Merck & Co., Inc.City, STATE,
  • Managed a clinical training department of seven employees across two sites and responsible for all clinical training deliverables.
  • Collaborated with executive management and key business leaders to proactively identify and address organizational learning needs.
  • Key Highlights: Led training workstreams to support global transformational initiatives to support internal restructuring.
  • Led work streams that created and improved internal processes for resourcing, designing, developing, delivering and evaluating training solutions.
  • Oversaw global learning portfolio for clinical sciences.
  • Developed and maintained a training curriculum for clinical sciences staff.
Medical Program Clinical Specialist, 07/1998 to 05/2004
Merck & Co., Inc.City, STATE,
  • Oversaw operational and aspects for US and international Phase I, IIa, IIb & III domestic and international clinical trials.
  • Responsible for operational deliverables clinical supplies, ancillary supplies, case report forms, data collection, site selection and patient recruitment.
MS: Adult Education, Training & Performance Improvement, Expected in 2009
Capella University - Minneapolis, Minnesota
Bachelor of Science: Nursing, Expected in 1998
Monmouth University - West Long Branch, New Jersey


    Human Performance Improvement
  • Change Management: Conner Methodology
  • Evaluation: Kirkpatrick's Model
  • Training: ADDIE Methodology
Professional Affiliations

Society for Human Resource Management (SHRM)

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Resume Overview

School Attended

  • Capella University
  • Monmouth University

Job Titles Held:

  • Director
  • Director of Learning & Development
  • Senior Clinical Training Manager
  • Medical Program Clinical Specialist


  • MS
  • Bachelor of Science

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