Results-focused business development leader and pacesetter in driving operations growth, building teams that excel and spearheading strategic initiatives to compete in volatile markets. Exceptionally strong analytical skills with talents centered on sales strategy, marketing, call center management, financial forecasting, capital management, credit and collections, systems implementation and start-ups.
Strategic business plans
Credit and loans
Director09/2010 to 03/2016Trusted Pardon ServicesCarlsbad, CA
Orchestrated the profitable turnaround of company, growing revenue, increasing organization's receivables by 200% inside six months.
Lead on business operations, marketing strategy, partnership relationships and client development.
Increased annual sale revenue by more than 300% within four years' time Increased market share growth by nearly 150% Recruited, hired, and trained sales and marketing professionals for US and Canadian locations that met strategic growth plans
Worked hand in hand with in-house digital marketers to ensure performance on all pay-per-click campaigns (Google) Lead on email marketing campaign strategy targeting 7% open rates, response rates and 12% conversion rates.
Strategy included discount offers, cross selling, and service add-ons resulting in new revenue lines in customer retention department that increased top line revenue by 20% within six months
Worked with Salesforce team to customize CRM for organizational use segmented by department needs Partnered with VP finance to develop annual budgets and continuously exceeded P&L targets
Division Manager01/2004 to 09/2010Account Control Technology, IncLos Angeles, CA
Pegged early as a leader and promoted quickly and successively through ranks from Production Manager to Division Manager.
Selected to be a contributing member of the company's top executive strategic committee.
Successfully developed and implemented company strategies to provide for annual planned growth.
Growth strategies included hiring and developing key talent, portfolio liquidity analysis and growth, cost cutting through automation, client acquisition, diversification and operational strategies to increase productivity on existing clients.
Recruited, hired, trained and managed over 200 full-time employees Headed more than $500 million collection portfolio across seven Federal, State, and financial institution contracts
Developed an analytical scoring model with EXPERIAN to determine liquidity of accounts that rose collection performance by 30%
Increased Sallie Mae collection performance after allotment by 100% and secured a second place on the competitive contract published by Sallie Mae monthly and quarterly
Increased gross revenue on Department of education contract from $12 million a year to $36 million
Collaborated with legal counsel to draft and implement risk management strategies to counter disputes Served as a member of committee formed to redesign company's collection software.
Partnered with Interactive intelligence, Inc. to design and execute all levels of analytical, methodical, functional and performance attributes of the CRM software
Played a significant role in helping company earn the prestigious San Angelo, Texas Chamber of Commerce Business Award for Fasted Growing Company.
Loan Processing Manager06/2001 to 01/2004Fidelity InvestmentsOrange, CA
Tenacious and responsible loan processor, I was promoted twice in less than three years for high performance levels.
Responsible for collecting mortgage files for refinanced properties from large banking operations including Wells Fargo, Washington Mutual and Bank of America.
Writing "Exhibit A" for property's specific layout and attached same to deed packet.
Created deed documents.
refinanced properties and tailored them according to the specific requirements of the county's deed office in geographical locations of properties.
Adhered to strict daily timelines and deadlines to complete and process files and meet or exceed daily quotas as set by management for associates.
B.A: Business Administration, Finance2013University of PhoenixBusiness Administration, Finance
2000Bakersfield High SchoolBakersfield, CA
Analytical skills, Automation, B2B, Budgets, Business plans, Contract Management, Credit, CRM, Finance, Financial forecasting, Financial planning, Google Analytics, Human resource development, Marketing strategies, Microsoft Office, Outlook, PowerPoint, Word, Organizational development, PCI, Pivot table, Risk management, Sales, Vendor management.