Started career as entry level Sales Associate and achieved Director level position. Visionary Leader with a proven track record in developing and guiding performance based, cross-functional teams in design, launch and optimization of sales strategies across multiple contact channels. Extensive experience leading business operations in planning, budgeting and implementation of business solutions driving operational efficiencies, greater customer engagement, and increased revenue. Analytics leader skilled at providing data insights and strategic recommendations that add significant value to the organization.
Led "go-to team" in finding solutions to complex business problems related to B2B. Analyzed customer behavioral segmentation that led to changes resulting in double digit revenue growth.
Directed activities of 100 people with an expense budget of $3 M, and annual revenues of $174 M, 2 years after starting the position.
Effectively managed day to day operations of Inbound sales team, consistently delivering greater than 15% over objective.
Started with Lumber Liquidators as sales agent, moved to Team Lead, and became Supervisor in 2008. Supported daily management of Inbound sales agents meeting and exceeding monthly and annual objectives by 18%. Achieved results through:
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