Communicate effectively company policy and safety to all internal/external customers.
Skilled mentor, coaching and counseling techniques.
Highly effective in setting expectations and holding co-workers accountable for expectations.
Effectively utilizess positive attitude to direct, motivate and lead team of co-workers.
Strong delegator with oversight for proper and efficient functionality of station operations.
Encourage engagement of team members for operational solutions.
Excellent management/union relationship.
Strong communication, presentation and sales skills with internal/external customer.
OSHA 10 Hour Certification
Project Management Training
Manpower planning, budget, shift bid, dependability and ATW/BTW audit experience
Ground Security Coodinator
Emergency Response Team Member
Develop and lead recognition activities and awards
Co-leader of team for developmental program for AO supervisors to retool the AO supervisory role. Responsible for disecting AO supervisors roles and responsiblities, identifying "overlapping" tasks, non-value added responsibilities and "white" boarding overall functionality of roles & responsibilities, to subsequently develop tools, training, coaching and mentoring to enhance the success of the AO supervisory role.
Directed overall customer/ramp acitivities, overseeing all airport and cargo acitivities which included lobby, ramp, gate, ground transportation security and vendor management. Responsible for safety, station budget, fueling, ground equipment maintenance, all vendor contracts, hiring, training and all financial, ramp, UAX and OSHA audits. Served as Primary Liasion with Aiport Authority, TSA and OA.
Supervised all customer service/ramp service operations and processes, including lobby, ticketing, gates, ramp, baggage service, lounge, security, cargo and vendor management. Identified and implement process for successful utilization of ECU kiosks and Vendor D position. Collateral responsibility included directing and developing the adminstration of all dependability, manpower, vacation and financial liability.
Performed all functions of line station agent to include but not limited to the following; Lobby check-in, ticketing and accounting; gate management of flights; loading/unloading of baggage and transportation between terminal and aircraft; baggage service; lead all safety initiatives, ATW/BTW; interior cabin cleaning; address distressed customers concerns and resolved issues; promoted and sold all ancillary products.
Served as IAM Committe Chairperson, Burbank - Public Contact Employees - 1999-2004.
Fielded customer calls in contact center for reservation sales, booking itineraries and travel packages.
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