Ambitious individual with the track record of creating a work environment with emphasis on great customer service, and the consistency of delivering a quality product, on time, and within budget.
Skill Highlights
Leadership
Strategic Planning
Problem Solving
Communication
Time Management
Negotiation
Budget
Project Management
Business Analysis
Core Accomplishments
Professional Experience
Director, 08/2006 - Current Rutgers University – New Brunswick, NJ,
Justice Integration Services (JIS) is the technology department dedicated to serving fifteen Nashville judicial agencies.
The department provides network services, desktop support, and application development and support.
More specifically, JIS develops, integrates, and supports all court case management systems utilized by member agencies, and works in partnership with law enforcement agencies to provide a fully integrated criminal justice system for the city of Nashville.
JIS also develops web sites and provides real time access to data to the public.
JIS has won two national awards for one of its websites.
JIS is also responsible for the setup, maintenance, support, and security of a complex, high availability, redundant infrastructure which houses highly sensitive information.
As director, it is essentially, my duty to ensure the sound development, maintenance, support, and security of the Criminal Justice Information System of Metro Nashville and Davidson County.
Responsibilities include: Managing a technical staff which includes administrative staff, project managers, software developers, database administrators, business analysts, system administrators and helpdesk technicians Managing contractors Setting vision, and developing strategic plans for the department Leading the department in the evaluation of technology to meet growing and changing needs Managing an annual operating budget of over 2 million dollars Managing capital budgets and federal grant funding of various amounts Presenting a budget to the Mayor of Nashville and the Metro Council on an annual basis Writing business cases for large, complex projects Writing Service Level Agreements (SLA) and Memorandum of Understanding (MOU) Reviewing and approving disaster recovery plans Reviewing and implementing policies and procedures Negotiating contracts Negotiating and approving purchases Presenting annual reports to the governing policy committee comprised of elected officials Creating and implementing employee policies Interviewing and hiring staff Advising and assisting with the creation of Metro wide security policies and plans Responding to public records requests.
Program Manager/Assistant Director, 03/2002 - 08/2006 Anthem, Inc. – Charlotte, NC,
Managed an application development staff of project managers, systems analysts, database administrators and software developers (PowerBuilder, JAVA, and .NET) Managed the customer service department staff, which consisted of system administrators and helpdesk technicians Developed and standardized project management processes and guidelines across the department to ensure that projects were well managed, delivered per scope, within budget, and on time Provided oversight for all projects; managing resources, vendor relationships, contract negotiations, and customer relations Assured that customer needs were being met Set deadlines and assured that they were being met Assisted project managers with issues as they arose.
Project Manager, 07/2001 - 03/2002 Anthem, Inc. – LA, State,
Managed the development and implementation of two court case management applications; Pretrial, and Juvenile Probation Created project documentation Created and managed work plans using Microsoft Project Managed scope, time, and budget Wrote test scripts Conducted User Acceptance Testing with customers.
Project Manager, 12/1998 - 07/2001 Anthem, Inc. – San Jose, CA,
Managed the implementation of both hardware and software for a transit wide integration project.
The applications implemented included scheduling, dispatch, bus maintenance, customer service, and a GIS system.
These were all fully integrated and tied into the central payroll system.
Managed vendor relationships Tested applications Conducted training Provided application support Maintained Oracle databases, performed upgrade, backups, and recoveries.
Project Manager, 03/1998 - 12/1998 Office Of Justice System Services – City, STATE,
Managed several projects under the Integrated Justice Information System (IJIS) program.
This program was designed to integrate court case management systems, and the jail management system of Broward County, FL.
Reviewed contracts.
Verified specifications.
Managed vendor relationships.
Education
Bachelor of Science: Management Information Systems, Expected in - Barry University - Miami Shores, FL GPA: Management Information Systems
Master of Science: Management Information Systems, Expected in - Barry University - Miami Shores, FL GPA: Management Information Systems
Skills
.NET, administrative, application development, budgets, Budget, Business Analysis, case management, hardware, contract negotiations, contracts, Negotiating contracts, Council, Criminal Justice, customer relations, customer service, databases, database, disaster recovery, documentation, GIS, hiring, JAVA, law enforcement, Leadership, director, Managing, access, Microsoft Project, works, Negotiating, Negotiation, network, Oracle, payroll, policies, PowerBuilder, Presenting, Problem Solving, processes, Project Management, real time, scheduling, scripts, SLA, Service Level Agreements, software developers, sound, strategic plans, Strategic Planning, desktop support, Time Management, upgrade, vision, web sites, websites, annual reports
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