Mobility professional with 10+ years of experience in global corporate immigration, business development and account management.
Successful goal-driven client professional with expertise in client relationship management, international sales, vendor management, and cross-functional team leadership.
Extensive experience consulting and collaborating with clients, vendors and all levels of executive management to influence direction and deliver exceptional results.
Strong financial acumen to understand key financial indicators in global immigration and to recognize profitability, cost reduction, and revenue opportunities.
March 2016 to Current
Pro-Link Global Group Global Immigration GroupSan Francisco, CADirector
Oversee day-to-day operations of global corporate immigration program across the Americas, EMEA and APAC region.
Design and review global immigration program policy, process, and practice on a regular basis to maintain program's competitiveness within the industry.
Manage RFP review meetings identifying areas of opportunity, driving decision making, clarifying sales strategy specific to the deal and partnering opportunities where necessary.
Oversee the business development operations in every region to achieve results and ensure service according to plan and established metrics.
Lead a team of 6 Regional Immigration Managers to create outstanding customer engagement and support customer retention and revenue growth objectives.
Work closely with Pro-Link Global Senior Leadership to define and implement strategies which improve the customer experience, support retention, enable growth and drive increased efficiency of global immigration processes.
Represent Pro-Link Global Group publicly at client-facing events, including conferences, sales presentations and other speaking engagements.
June 2013 to December 2015
Crown World MobilitySan Francisco, CADirector of Global Immigration
Developed a premier global immigration program and provided strategic direction for Crown's global immigration practice.
Developed sales forecasts and plans for each geographic region to achieve corporate growth objectives.
Managed over 150 global sales proposals, including detailed RFP requirements, content creation and the in-person pitch -logistics, strategy of the pitch meeting, etc.
Identified and managed strategic vendor relationships, global immigration pricing and held vendors accountable to SLAs.
Managed monthly sales goals, revenue numbers and worked with VP of Crown World Mobility to achieve established targets.
Supported Sales and Account Management with global immigration knowledge and technical expertise in client/prospect situations.
Worked collaboratively with global marketing in the development of sales tools and company online and off-line immigration materials.
Managed business development training and mentoring to business development managers and other internal staff.
Managed the delivery of Crown's Global Operations through strong project reporting, annual budgeting and quarterly forecasting processes.
Utilized various BD opportunities, such as speaking engagements at industry conferences and writing white papers and articles for industry publications (with support from the Knowledge Management team), to educate Crown's existing clients and prospects.
May 2008 to June 2013
Pearl Law GroupSan Francisco, CAGlobal Immigration Manager
Developed Pearl's global immigration practice from the ground up.
Worked with Immigration Tracker software developers on creating country specific immigration process workflows and Tracker's global immigration content.
Developed and maintained a close relationship with the key customers to understand their global immigration needs, goals and plans to develop new business.
Identified and developed new business relationships, creating pitch opportunities and obtaining new business wins to achieve annual new business targets for Pearl's global immigration practice.
Managed proposal efforts from RFP release through proposal submission with Pearl's Managing Partner.
Developed and managed Pearl's global immigration pricing platform and its vendor management system, selection and oversight to ensure effective and compliant programs.
Performed regular reviews of service delivery; ensured that service and quality standards are met and enforced through benchmarking and effective, measurable and consistent processes.
June 2007 to May 2008
Ernst & Young, LLPSecaucus, NJGlobal Mobility Senior Associate (Visa Coordinator)
Managed in-house inbound & outbound immigration program to ensure that all employees met the requirements of work and residence permit compliance when they travelled for assignments.
Worked closely with in-house program leaders in immigration, compensation, global benefits, legal, tax, and finance to develop, enhance and implement global policies and procedures.
Reviewed and assessed emerging immigration legislation worldwide and drafted global communications for all levels of management on how changes in immigration regulations impact E&Y's current and future business needs.
November 2004 to June 2007
Littler Mendelson, P.CPhoenix, AZSr. Global Case Manager
Responsible for the entire delivery of HR immigration services for corporate clients - both service delivery and operations - quality and compliance, risk management and pricing aspects.
Responsible for the smooth communication and coordination between the mobility delivery centers, hiring executive managers and various HR teams worldwide.
Education and Training
University of Split Dubrovnik, CroatiaInternational Trade and EconomicsB.SInternational Trade and Economics
ERC, Washington DC - Global Mobility 2008 Specialist Certification since
*Mesa College, AZ - Accounting Principles Certificate
Forum for Expatriate Management (FEM) - Las Vegas, NV, October 2013.''Can Governments Do That? Understanding Cultural and Language Immigration Requirements''
Bay Area Mobility Management (BAMM) - San Jose, CA , February 2017. "10 Tips for Managing Your International Business Travelers''
Author "Cultural knowledge and language skills? Really!" - Mobility Magazine, May 2014
*Author "Immigration laws and the new global talent battle: The New Olympic Games"- Human Talent Network, September 2015
*Guest "Experts: Visa Measure Would Hinder Business, Not Terrorism" - The Fortune 500 Magazine, December 2015
English and Croatian (proficiency in Swedish and German)
Account Management, benchmarking, Business analysis, business development, content creation, forecasting, global marketing, logistics, mentoring, Pearl, risk management, sales skills, Sales, software developers, white papers, vendor management, Vendor relations