Director Resume Example
CLIENT SERVICES COORDINATOR National account management with a track record of business development for senior-level relationships, consulting on solutions and analyzing data to define clear outcomes. Key strengths include account strategy, client services, contract negotiation and renewal, and building relationships, while increasing positive client and family satisfaction year over year. Accomplished Director offering [Number] years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels. Resourceful and adaptable Director with [Number] years of experience in financial oversight, scheduling, bidding, protocol development and process improvements. Team-oriented leader with expertise in employee engagement, customer relationship management, time management, conflict resolution and cost reduction. Customer-focused in managing accounts and maintaining strong business relationships. Seeking to leverage background in operational leadership to fulfill role with exceptional organization. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.
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- United States-based child-care provider, and the largest provider of employer-sponsored child care.
- Nurture and develop assigned client relationships with accountability of day to day relationship management duties.
- Establish strong partnerships to provide the best possible experience for clients.
- Improve positive strategic relationships with c-suite executives.
- Sustain existing contracts 100%, as well as renew and positively enhance contract KPIs and SLAs.
- Knowledge of changing industries that impact businesses to stay abreast of client objectives.
- Communicate long-term strategy to ensure account retention.
- Prepare data reports and tasks through Salesforce consistently and accurately.
- The nation's leading private early childhood education provider with over 1400 childcare centers nationwide committed to delivering high-quality education.
- Maintained and drove solutions that enhanced and met the client's needs, influenced growth in portfolio annually.
- Client Services contact throughout the life of the account.
- Strategically pivoted two high profile clients' experiences maintaining $936k/annual fees.
- Successfully retained 100% of client portfolio.
- Work effectively as part of a team and independently.
- Proficient multitask abilities with strong organizational and time management skills.
- Highest client response to client survey, and highest regional score for customer engagement.
- VUMC is a renowned 1,129 beds hospital in Nashville.
- Managing more than 2 million patient visits each year, VUMC is one of the largest academic medical centers in the Southeast.
- Represented Vanderbilt to the healthcare community and patients maintaining their reputation as one of the top southeast healthcare providers.
- Successful conduit between patients and the medical center, facilitating resolution of unresolved issues, often under stress and difficult circumstances.
- Attention to detail and able to multitask effectively utilizing strong organizational skills.
- Excellent professional communication skills and decision making skills to navigate away from negative legal outcomes.
- Execution of customer service excellence and present ideas to hospital and staff to instigate service improvement.
- Restored patient-physician relationships and confidence following difficult situations while training staff to implement change to achieve these goals.
- Nashville's public school system consisting of 78 public schools across Davidson County.
- Psychological counselor effecting positive behavior change in students with or without impaired learning or social function, while providing supportive interventions to families and students though data collection, analysis, implementation and counseling.
- Liaised between the mental health community, physicians, and families.
- Excellent writing and verbal communication skills for discussing progress with parents and staff.
- Provided and presented educational trainings for staff regarding challenging behaviors in teens, and ways to effectively manage them.
- Motivated educational success within students that would take them to their next level of education and ultimately increase the district's graduation rate.
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Resume Overview
School Attended
- Hampton University
- University of Tennessee
Job Titles Held:
- Director
- Sr. Corporate Account Executive
- Patient Relations Manager
- Behavior Management Specialist
Degrees
- Master of Arts
Bachelor of Arts
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