Talented and highly motivated individual seeking to apply strong skills and work ethics to a permanent position. Dedicated with the aptitude to handle responsibilities and high-pressure situations effectively. Results-Oriented individual that thrives in any environment, exhibits a high degree of adaptability and focus. I meet deadlines, and produce clean, accurate work projects.
Dependable, hard worker able to follow and give instruction in any atmosphere.
Owner and operator of self-made business for 10 years.
Complying with safety, state, fire and sanitation regulations.
Making and renewing contracts with the government and CACFP.
Practicing and teaching employees safe and efficient ways to complete projects. sKILLS AND ABILITIES
Enrollment, ensuring forms are ready for review
Holding safety meetings
Making injury and accident reports.
Scheduling work schedules
Preparing quarterlies for CPA,
Making new menus
Submitting government documentation
Updating all policies and emergency plans
Treating people with respect no matter the circumstance.
Excellent skills on computer
I am a good leader also a good follower. I am used to working in any type of environment and have the skills to work well with others and turn any situation into a good enjoyable working atmosphere. I enjoy getting up early and starting my day. I have strong skills and work ethic. To whom it may concern,
I am submitting the enclosed resume for consideration of the current position available. My background has given me hands-on experience in all facets of work that would contribute to your organization's goals and objectives.
You will see after reviewing the enclosed resume, I have made a great contribution to my business and community. I have exceptional interpersonal and communication skills strong attention to detail, and unparalleled work ethic. A key talent that I can bring to your organization includes: an approach to finishing projects on time without diminishing quality, listening and analyzing employee's ideas and thoughts on creating a safe and productive work environment.
CERTIFICATIONS AND TRAININGS
Infant, Child, Adult CPR, First Aid, AED
CCDF Health & Safety Training
Early Childhood Social and Emotional Health
Poison Prevention Safety Awareness
Department of Health Licensing training
Safe Sleep, Poison Prevention
Carolyn "Diane" Naylor
Department of Health
Director Aurora, Mo.Country Kids Child Care Center/Jan 2010 to Jan 2020
Enhanced production methods and improved employee motivation to maximize team productivity.
Developed and supervised staff by providing orientation, training, support and direction.
Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance, and site performance management tracking.
Participated in community programs in accordance with company policy and state regulations.
Prepared annual budgets for Country Kids Childcare Center business.
Coordinated child care and staffing of all care services and provided input in pre-admission assessments and decision-making.
Developed organization's mission and vision statements for all employees.
Recruited, trained and managed volunteers.
Improved staff morale by optimizing workload to sustain work-life balance.
Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
Call Center Manager Springfield , Mo.T Mobile/Jan 2003 to Dec 2009
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Created schedules for the company to keep every shift well-staffed during holidays and busy periods.
Cross-trained in every store role to maximize operational knowledge.
Established strong and successful policies for employee actions and customer interactions.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Increased overall team efficiency and productivity.
Communicated store policy violations to upper management to prevent shrinkage and misconduct.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Set and managed performance benchmarks for call center employees.
Recruited, hired and trained employees for marketing and sales department.
Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Motivated and promoted team employees from within for key leadership roles.
Oversaw personnel recruitment, performance and scheduling.
Met with each associate to establish realistic monthly sales goals.
Assistant Manager Aurora, Mo.Ag' Forte/Jul 2000 to Dec 2002
Enhanced sales by implementing merchandising and promotional improvements.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Evaluated employee performance and developed improvement plans.
Delegated daily tasks to team members to optimize team productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.
Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
Enforced company policies and procedures to strengthen operational standards across departments.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Education and Training
High School diplomaArkansasGeneral education. Participated in FFA, FHA, Basketball.
Mostly enjoyed Economics and business classes.
I am enthusiastic about exploring opportunities with your company and am looking forward to meeting you. If you have any questions or want to schedule an interview, please feel free to call me at your convenience.
Thank you for your consideration,
Carolyn "Diane" Naylor
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Companies Worked For:
Country Kids Child Care Center
Job Titles Held:
Call Center Manager
High School diploma
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