Director Resume Example
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DIRECTOR
Summary
Skills
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Experience
Director
Berwyn Heights , MDUniversity Of Maryland/Jan 2010 to Jan 2020
Berwyn Heights , MDUniversity Of Maryland/Jan 2010 to Jan 2020
- Enhanced production methods and improved employee motivation to maximize team productivity.
- Developed and supervised staff by providing orientation, training, support and direction.
- Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
- Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
- Streamlined operational efficiencies, designing company-wide analytics tool for client-specific metrics, financial performance, and site performance management tracking.
- Participated in community programs in accordance with company policy and state regulations.
- Prepared annual budgets for Country Kids Childcare Center business.
- Coordinated child care and staffing of all care services and provided input in pre-admission assessments and decision-making.
- Developed organization's mission and vision statements for all employees.
- Recruited, trained and managed volunteers.
- Improved staff morale by optimizing workload to sustain work-life balance.
- Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
Call Center Manager
Marysville , CACalifornia Water Service Group/Jan 2003 to Dec 2009
Marysville , CACalifornia Water Service Group/Jan 2003 to Dec 2009
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Created schedules for the company to keep every shift well-staffed during holidays and busy periods.
- Cross-trained in every store role to maximize operational knowledge.
- Established strong and successful policies for employee actions and customer interactions.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
- Increased overall team efficiency and productivity.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Set and managed performance benchmarks for call center employees.
- Recruited, hired and trained employees for marketing and sales department.
- Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
- Motivated and promoted team employees from within for key leadership roles.
- Oversaw personnel recruitment, performance and scheduling.
- Met with each associate to establish realistic monthly sales goals.
Assistant Manager
Aurora , ILSamsonite/Jul 2000 to Dec 2002
Aurora , ILSamsonite/Jul 2000 to Dec 2002
- Enhanced sales by implementing merchandising and promotional improvements.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Evaluated employee performance and developed improvement plans.
- Delegated daily tasks to team members to optimize team productivity.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Education and Training
High School diplomaStateGeneral education. Participated in FFA, FHA, Basketball.
Mostly enjoyed Economics and business classes.
Certifications
Personal Information
I am enthusiastic about exploring opportunities with your company and am looking forward to meeting you. If you have any questions or want to schedule an interview, please feel free to call me at your convenience.
Thank you for your consideration,
Sincerely,
Carolyn "Diane" Naylor
2
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Resume Overview
Job Titles Held:
- Director
- Call Center Manager
- Assistant Manager
Degrees
- High School diploma
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