director resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Forward thinker who has experience spearheading centralized scheduling, events and conferences in Auxiliary Services, providing management and expertise for over 20,000 events per year that enhance and support the overall mission and brand of the University. Experience collaborating with campus partners to focus on institutional success.

  • Academic
  • Accounting systems
  • Administrative
  • Arts
  • Audio
  • Billing
  • Budget
  • Concept
  • Conferences
  • Conflict resolution
  • Cost control
  • Customer Service
  • Event management
  • Filing
  • Financial
  • Operational improvement
  • Customer service
  • Innovation
  • Leadership
  • Logistics
  • Director
  • Multi-tasking
  • Negotiation
  • Program management
  • Project management
  • Reporting
  • Risk management
  • Scheduling
  • Tax
  • Upgrade
  • Year-end
  • Project organization
  • Team management
Work History
Director, 01/2008 - Current
University Of Maryland Berwyn Heights, MD,
  • Scheduling, Events & Conferences Detailed, Analytical, and Customer Service driven director offering broad based experience providing excellence in planning, innovation and development of Centralized Scheduling, Events and Conferences department that is a model in collegiate conference and event management.
  • Superior project management, implementation, follow-up, negotiation and consensus building skills.
  • Able to supervise a diverse group of six professional and 150 para-professional student employees on track; focused on continually developing the skills of the team to further deliver superior event management.
  • Proven ability to build and maintain relationships amongst diverse groups (student, academic, administrative and community partners) to ensure the highest level of customer service and satisfaction.
  • Established Event & Conference Coordinator positions that specialize in specific event types, i.e.
  • Athletic, performing arts, residential and non-residential conferences, and student organization events resulting in improved customer service and improved cost control for each event.
  • Developed and manage annual operating budget, prepare financial summary statements, year-end income reports and facility usage reports.
  • Notable Achievements.
  • Created an innovative “One Stop Shop” Scheduling, Events & Conferences department coordinating all aspects of event logistics to include, catering, event security, audio-visual, housing and conference services for venues on and off campus.
  • This concept has become a trendsetting model for other universities.
  • Spearheaded upgrade to EMS Campus synchronizing SIS to EMS; implemented upgrade to Virtual EMS reducing booking requests from 10 days to 48 hours; initiated and implemented centralized billing within Auxiliary services providing better accountability and reliability of accounting systems and fiscal data produced increasing revenue collection over 50%.
  • Redesigned student event staff employment to include Event Staff Supervisors assigned to specific Auxiliary venues assisting Event & Conference Coordinators in day-to-day event management; created student audio-visual team assisting the Event Operations Manager.
  • These positions provide students experienced with organization, planning, multi-tasking, and technical expertise.
  • These skills and experience increase their employment opportunities after graduation.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Created organization's mission and vision statements for use by all employees.
  • Developed processes and procedures for or Service] production.
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
Special Projects Coordinator, 01/2006 - 01/2008
Department Of Administrative Services, State Of Ohio Oberlin, OH,
  • Managed the transmissions of outsourced tax data from submission to completion; utilized existing software for tracking outsourced returns, saving firm in additional software and training costs.
  • Coordinated and ensured compliance of electronic filing regulations for all offices by creating online document compiling state tax filing regulations for all fifty states.
  • Assisted tax attorneys in development of reporting and tracking system for tax compliance and risk management.
Assistant Director, 01/1999 - 01/2004
Georgetown University Washington, DC,
  • Managed facilities and operations for 155,000 sq.
  • Foot student center to include theater, fitness room, bowling alley, meeting rooms and ballroom.
  • Administrated multiple institutional accounts and fiscal agent for student organization accounts.
  • Mentored and served as Senior Co-facilitator for student leadership program; training student leaders in financial records management, event management and program management as well as conflict resolution and committee management.
  • Sought partnerships with corporate sponsors and professional entertainment groups to supplement student activities events budget.
  • Created and managed over 20 annual campus wide events to include Homecoming, Parents Weekend, Freshmen Week and Spring Fest.
Bachelor of Arts: Political Science, Expected in
Columbia University Barnard College - New York City, NY
Status -

Association of Collegiate Conference & Event Directors International (ACCED-I) Member, 2008-Present Newport News Police Foundation Board Member, )Friends Newport News Public Libraries, President

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Resume Overview

School Attended

  • Columbia University Barnard College

Job Titles Held:

  • Director
  • Special Projects Coordinator
  • Assistant Director


  • Bachelor of Arts

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