Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Accomplished, self-motivated professional offering 10+ years of experience in combining cross-functional competencies in staff management, operations planning, customer retention and financial management. Expert in boosting revenue, quality and performance. Successful in creating and executing standard operating policies and procedures to positively impact organizational goals. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives on all levels. Willing to tackle challenges with professionalism and enthusiasm.

  • Issues resolution
  • Networking
  • Script review and revision
  • Cast and crew supervision
  • Company guidelines
  • Recruiting and hiring
  • Technical operations oversight
  • Program management
  • Healthcare management
  • Network Administration
  • Reporting and documentation
  • Microsoft Office
  • File and data retrieval systems
  • Administrative management
  • Scheduling and calendar management
  • Data entry
  • Event coordination
  • Process development
  • Vendor relationships
  • Inventory and supply oversight
  • First Aid/CPR
  • Organizational skills
  • MS Office
  • Time management
Director, 11/2009 to Current
University Of North Carolina GreensboroFort Collins, CO,
  • Directed daily operations to optimize productivity.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Created individualized service or program plans by assessing resident history and preferences.
  • Managed daily operations by overseeing financials, key performance indicators and employee performance.
  • Studied scripts to assess creative direction and resource requirements for successful production.
  • Developed organization's mission and vision statements for all employees.
  • Aided senior leadership during executive decision-making process by generating daily reports to provide data for consideration of corrective actions and improvements.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Checked all areas of building to verify working order and cleanliness.
  • Recruited, trained and managed volunteers.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Saved costs, negotiating vendor pricing for maintenance equipment and supplies.
  • Supervised the transition of residents into new environment.
  • Built strong network of outside referral sources within community.
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Achieved conformity with product quality specifications by recommending corrective actions.
  • Developed and implemented business analytics and reporting tool.
  • Trained multi-level employees for different types of positions.
Network Marketer, 03/2015 to Current
Hebrew Senior LifeCanton, MA,
  • Executed successful product introductions by coordinating actions with social media, public relations and other internal teams.
  • Supervised external branding strategies for purpose of single message output.
  • Produced marketing graphics that were attractive and high-quality by applying skills in Canva, Word Swag, Over, PicsArt, Lightroom.
  • Organized events to establish community relationships and maximize marketing strategies.
  • Managed client marketing strategies and product promotion campaigns.
  • Used social media platforms to launch dynamic marketing program.
  • Targeted customers for campaigns and identified appropriate marketing channels.
  • Collaborated extensively with my team to create effective, branded marketing collateral for use.
  • Developed spreadsheets and useful data models to track and outline key information.
  • Improved advertising efforts by developing eye catching content and posts.
  • Coached and influenced executive team during decision-making processes, including marketing strategies and communication planning by offering insight and information.
  • Increased revenue potential by promoting and facilitating opportunities for establishing relationships and ensuring customer retention.
  • Implemented strategies to develop and expand existing customer base.
Front Desk Receptionist, 03/2006 to 09/2007
Farmers InsuranceCity, STATE,
  • Solved minor customer issues and escalated major problems immediately.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Performed administrative support tasks, completing all duties within required timeframes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Facilitated front desk operations for busy high-volume hotel.
  • Scheduled meetings for internal personnel, partners and clients.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Responded to inquiries and room requests made online, by phone or email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Education and Training
Associate of Science: Business Administration And Management, Expected in 05/2010
Colorado Technical University - Colorado Springs, CO
  • Created highly effective process that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer, resident and family member satisfaction.
  • Negotiated with vendors, saving the company money annually.
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Community Volunteering
  • Opening and managing multiple homes to aid in the health, safety and welfare of individuals within our community.
  • Basic Life Support Training (BLS) CPR/First Aid -2020

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  • Network Marketer
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