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director resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Executive Profile
Strategic/Global Program Management, M & A Integration Leadership, IT Enterprise Leadership.
 
Dynamic, energetic and enthusiastic, MBA-educated professional offering successful leadership by building and directing geographically distributed IT and Program Management organizations for Fortune 500, multi-national organizations.
Core Accomplishments
  • Program Management Leader with 10+ years leading critical business integration projects (within functional business units and IT), managing and mentoring project managers and defining and implementing program management best practices in large scale Program Management Office (PMO)
  • Head of Enterprise IT organization with history of building and maintaining business stakeholder relationships with C-level leaders from HR, Finance, Supply Chain, Sales and R & D.
  • Directed large IT/ERP/CRM Center of Excellence, building and managing large, geographically dispersed, teams of directors, business analysts and programmers while leading implementations, upgrades and enhancements aligned with stakeholder expectations.
  • Broad industry experience in high-tech, information and communication technology (ICT), R & D, consumer products and biotechnology with proven ability to quickly analyze and interpret a broad range of business issues by building strong alliances with executive level stakeholders.
Professional Experience
2009 to Current
Director Primrose School Braselton, GA,
Director-Head of Global Programs, San Jose/Global
Director-Head of Enterprise IT Silicon Valley, San Jose, CA
Director-Head IT Compliance & Audits, Project & Execution Excellence, San Jose/Global
Executive Management Consultant, San Jose
 
  • Responsible for driving, defining and implementing multi-year, major global reorganization of IT team, focusing on improving relationship between IT and business stakeholders.
  • Primary local liaison to key ICT suppliers responsible for prioritization, escalation and continuous improvement programs.
  • Program Director for multi-year post ERP enterprise-wide business process and system integration following Ericsson’s acquisition of Redback Technologies.
  • Leader of globally distributed team of functional business subject matter experts, outsourced technical solution team and internal support personnel.
  • In partnership with global executive leadership, tackle and resolve complex issues in all functional areas including changes to supply chain process flows, financial accounting, human resource processes and third party logistics.
  • Provide executive level leadership and coaching to key constituents within the acquired company and interfaced directly with Ericsson executives on key merger and acquisition deliverables.
2005 to 2008
Head of Program Management, Operational Excellence/Portfolio Management Caci International Inc. Millington, TN,
  • Directed team of project managers as a senior member of leadership team for the Product Operations (R & D) Program Management Office (PMO) tasked with managing project/program managers, defining multi-year project roadmap, establishing best practices and interacting with executive leadership on regular basis.
  • Managed and developed department budget with strict adherence to budget guidelines.
  • Led efforts to effectively reduce costs at departmental and project level.  Effectively reduced departmental run-rate while continually meeting or exceeding ROI targets for portfolio of programs.
  • Provided project management leadership on key initiatives within supply chain organization.
  • Managed cross-functional project teams comprised of engineers, business analysts and information technology professionals.
  • Provided leadership and coaching to staff of senior project managers leading highly visible and complex projects throughout the manufacturing/supply chain organization.
1999 to 2005
Director IT ERP Center of Excellence Willis Towers Watson Lima, OH,
  • Directed the ERP Center of Excellence organization supporting business units (3000+ headcount) within the U.S and Canada.
  • Initiated and chaired cross-departmental strategy team tasked with formulating short and long-term strategy for IT projects in alignment with business development plans.
  • Developed customer relationship and satisfaction strategy, including SLA models, tracked in Clarify, and issue resolution metrics, designed to improve the IT organization's relationship with business units.
  • Managed a team of 20+ information technology professionals comprised of senior business analysts, project managers and technical SAP experts.
  • Collaborated on an ongoing basis with functional business units from supply chain and finance organizations delivering business process improvement projects,  resulting in streamlined supply chain processes and reductions in overall production costs as part of the company's lean manufacturing initiative.
01/1998 to 01/1999
Senior Technical Manager Silicon Graphics, Inc City, STATE,
  • Collaborated with sales/marketing and financial organizations in designing and implementing functionality changes to ERP (Oracle) and directed work done by development personnel.
  • Partnered with business units to vet system enhancement requests by evaluating size, scope, timeline and practicality of proposed enhancements.
1995 to 1998
Senior Client Manager Peninsula Advisors, Inc City, STATE,
  • Engaged with Fortune 100 clients and industry professionals to design highly sought after Real Estate Portfolio Tracking system.
  • Directed the prioritization of design changes and guided changes through the development cycle including development and execution of customer beta testing programs.
  • Maintained control over project time-lines, evaluated and monitored scope changes and moderated weekly client status meetings.
  • Developed training curriculum and provided on site user training utilizing case studies and interactive training methods.
  • Wrote and revised user manuals and initiated effort to migrate manuals to on-line help tool.
Education
Expected in to to
Bachelor of Arts: Physical Geography
University of California - Berkeley,
GPA:

Earth Sciences

Expected in to to
MBA: Finance and Marketing
San Francisco State University - San Francisco, CA
GPA:
Addtional Training and Certifications
  • Appointed to Ericsson Executive Advisory Board
  • Executive Training Programs and Certification
  • ITIL Fundamentals, Lean/Agile Fundamentals, ePROPS certification (internal PMP), SAP, Salesforce, Sharepoint
​​


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Resume Overview

School Attended

  • University of California
  • San Francisco State University

Job Titles Held:

  • Director
  • Head of Program Management, Operational Excellence/Portfolio Management
  • Director IT ERP Center of Excellence
  • Senior Technical Manager
  • Senior Client Manager

Degrees

  • Bachelor of Arts
  • MBA

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