LiveCareer-Resume

director resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Director with over 20 years of experience guiding marketing, customer satisfaction and facility oversight. Deep knowledge in the customer service representative industry and stellar skills in business planning and operational direction. Educated, positive and comfortable working with people at all organizational levels.

Skills
  • Networking
  • Story pitching
  • Script review and revision
  • Cast and crew supervision
  • Budget control
  • Recruiting and hiring
  • Issues resolution
  • Company guidelines
  • Script reading
  • Technical operations oversight
  • Team building
  • Administrative support
  • Communications
  • First Aid/CPR
  • MS Office
  • Planning and coordination
  • Customer service
  • Relationship development
Experience
Director, 08/2015 to Current
Hcl Technologies Ltd.Gulf, FL,
  • Cultivated and maintained positive working relationships with employees and freelance personnel.
  • Monitored broadcasts to check signal strength, content and conformance with FCC regulations to protect station revenue and legal interests.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Recruited, trained and managed teachers.
  • Checked all areas of building to verify working order and cleanliness.
  • Developed organization's mission and vision statements for all employees.
  • Developed and supervised staff by providing orientation, training, support and direction.
  • Cultivated and maintained premier client-base portfolio.
  • Improved staff morale by optimizing workload to sustain work-life balance.
  • Directed training improvements to reduce knowledge gaps and eliminate workforce performance inefficiencies.
  • Prepared annual budgets for daycare business.
  • Determined performance goals for each department and provided feedback on methods for reaching milestones.
  • Cultivated strong value-added relationships with Fortune 500 clients to drive business development.
  • Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
  • Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services.
  • Built strong network of outside referral sources within community.
  • Supervised teachers to smoothly transition children into new environment.
Adminisrative Assistant, 05/2010 to 06/2015
National Oilwell Varco IncOklahoma City, OK,
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Coached, trained and mentored new team members and manager trainees.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Reduced process gaps, effectively managing and training 20 employees on best practices to ensure optimal productivity.
  • Performed opening and closing duties as part of management team, including cash management.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Balanced workloads to meet targets without overtaxing employees.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Employed process improvement initiatives within department.
Department Manager, 02/XXX8 to 08/2010
Shaw Industries, Inc.Doraville, GA,
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Coached, trained and mentored new team members and manager trainees.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Followed all safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team, including cash management.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Delegated work to staff, setting priorities and goals.
  • Employed process improvement initiatives within department.
  • Worked closely with sales associates to complete tasks.
Customer Service Representative, 09/XXX6 to 02/XXX8
Shutterfly, Inc.Lone Tree, CO,
  • Assisted approximately 30+ customers each day with Bell South Service questions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered 30+ inbound calls per day and directed to designated individuals or departments.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
Bachelor of Science: Biology, Expected in 05/2010
Benedict College - Columbia, SC
GPA:

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Resume Overview

School Attended

  • Benedict College

Job Titles Held:

  • Director
  • Adminisrative Assistant
  • Department Manager
  • Customer Service Representative

Degrees

  • Bachelor of Science

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