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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am a driven Director with experiences planning and coordinating all aspects of productions. I am a self-starter offering more than 20 years of experience working in upper management for a company that is vendorized by Redwood Coast Regional Center. I am Proficient in Pro-Act standard, DOL regulations, CAL-OSHA guidelines, and 14C regulations. I have a Innovative personality with experience steering vision to generate impact in all work settings. I like to think of myself as creativity-driven with strong technical knowledge, team leadership abilities and strong problem-solving skills. I am hardworking, reliable, highly organized, proactive and punctual with a team-oriented mentality. I believe safety comes first in all situations.

Skills
  • Issues resolution
  • Networking
  • Company guidelines
  • Organization
  • Critical thinking
  • Reliable and trustworthy
  • Organizational leadership
  • Staff development
  • Policy/program development
  • Sound judgment
  • Supervision and training
  • Purchasing and planning
  • Safety Driven
Experience
07/2012 to Current Director Hcl Technologies Ltd. | Hale, AL,
  • Oversaw daily operations of Mayacama' s program functions.
  • Managed program operations and keeping yearly compliance with DOL, Prevailing Wage 14C certificate requirements.
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Collaborated with various parties involved in program to evaluate successes and failures as well as develop new partnerships and make proactive changes.
  • Uncovered issues to determine solutions and assist program participants.
  • Liaised between organizations, partners, stakeholder, and members to promote and improve services and communication.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Increased business revenue through proactive management of relationships and sales strategies.
  • Developed and monitored budgets for Mayacama' s programs.
  • Created comprehensive progress reports on all programs to show progress.
09/2009 to Current RAP Director Homecall Of Stillwater Inc | Stillwater, OK,
  • Oriented, trained, and directed staff to achieve objectives.
  • Improved training to reduce knowledge gaps and eliminate performance roadblocks.
  • Oversaw staff, financials and key performance indicators to manage business operations.
  • Cultivated and maintained positive relationships with employees.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Liaised with stakeholders to address issues and implement solutions.
  • Developed department performance goals and methods for achieving milestones.
  • Assisted in preparation of annual budgets for U.V.A.H.
  • Generated reports to provide data for corrective actions and improvements.
02/2021 to 11/2021 Case Manager Coordinator Danville Services Of Oregon Llc | Portland, OR,
  • Handled difficult case situations with tact and professionalism to maintain positive working relationships.
  • Discussed client advocacy and referral services, supporting families with education and resources.
  • Reviewed casework documentation for accuracy, clarity, detail and objectivity relevant to caseload.
  • Reviewed social service and case management plans to guide implementation.
  • Conducted long and short-term program planning to improve methods and procedures.
  • Assigned cases to employees, prioritizing tasks to meet upcoming deadlines.
  • Developed written guidelines and procedures to successfully deliver case management services.
  • Supervised agency staff with investigations, risk and safety decisions to create safety plans.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated resources from diverse providers for intervention plans.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Used facility EMR system to update patient records, transmit prescriptions and transfer files.
  • Managed all logistics for abuse and neglect cases from start to finish.
07/2001 to 06/2011 House Manager Turning Point Of Central California Inc. | City, STATE,
  • Taught life skills, including completing chores and cooking meals and offering positive reinforcement.
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements.
  • Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Coordinated with community-based treatment providers to meet needs of the residents.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with challenging behaviors, effectively diffusing situations without the use of using Pro-Act's restraints.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Administration of daily medications for clients.
  • Coordinated activities, updated team members and managing inquiries for consistent delivery of quality products and services.
  • Reviewed employee performance every year and delivered constructive feedback.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
Education and Training
Expected in 04/2013 Adult Education Teaching Credential | Adult Special Education Sonoma State , Ukiah, CA, GPA:
Expected in 09/2010 Bachelor of Arts | Health Administration AIU Online , Online , GPA:
Expected in 02/1998 CNA | Nursing Truckee Meadows Community College, Reno, NV GPA:

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Resume Overview

School Attended

  • Sonoma State
  • AIU Online
  • Truckee Meadows Community College

Job Titles Held:

  • Director
  • RAP Director
  • Case Manager Coordinator
  • House Manager

Degrees

  • Adult Education Teaching Credential
  • Bachelor of Arts
  • CNA

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