Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
To become a member of a continuously growing company that promotes longevity, intercompany growth and an intriguing challenge with each project. To be a team player in a team environment, that will allow me to demonstrate my experienced customer service and administrative skills.
Education and Training
MA CERTIFICATION: Medical Assistant, Expected in 2002 The Academy of HealthCare Professions - Houston, TX GPA:
Some College: Nursing, Expected in 1998 PrarieView A&M University - Praireview, TX GPA:
Skill Highlights
Windows,
Excel,
MS Office, word, outlook
PBX Operator,
Internet
Data Entry(8000ksph)ten key by touch,
Medical Terminology
ProCare
Oracle
Cash handling
Professional Experience
Director, 07/2007 to Current Abm – Concord, NC,
manage staff ,interviewing candidates, maintaining staff development and training, new customer accounts set ups, ensures that all qualified staff meets the requirements for position. Front desk customer service / greeting customers arrivals and departures, develops policies for the facilities and communicates the policies to customers, Develop job descriptions develop the marketing plan for the center, evaluates and purchases equipment and supplies for the center, Monitoring daily attendance totals, Monitor facility daily to ensure all state regulated guidelines are followed, creating monthly meal plans, facility bookkeeping, Develop budget, AP/AR, Collection and post payments, answering incoming inquiry calls, able to work under pressure , Problem solving complaints and concerns from unhappy customers.Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Administrative duties, copying, faxing and typing.
Unit Secretary, 10/2005 to 06/2007 Children's Hospital Of The King's Daughters – Gloucester, VA,
Customer Service, Recorded and filed patient data and medical records, Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information, Carefully reviewed medical records for accuracy and completion as required by insurance companies, Prepared prescription refill requests on behalf of the physician, Scheduled surgeries and procedures in conjunction with Surgical Coordinator, Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses, Strictly followed all federal and state guidelines for release of information, Wrote clear and detailed clinical phone messages for physicians, Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature, Quickly responded to staff and client inquiries regarding CPT codes, Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records, Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information, Carefully prepared, reviewed and submitted patient statements, Provided administrative support for four physicians, Scheduled radiology exams for patients, Maintained an organized logging system for tracking test results.
Scheduler/Administrative Assistant, 03/2002 to 09/2005 JADAC – City, STATE,
Customer Service, Scheduled patient appointments, Arranged and assisted with hospital admissions, Recorded and filed patient data and medical records,Completed registration quickly and cordially for all new patients.Monitored shared email in-boxes and ensured inquiries were addressed, Provided administrative support for ten counselors, Carefully reviewed medical records for accuracy and completion as required by insurance companies.Strictly followed all federal and state guidelines for release of information, Directed patient flow during practice hours, minimizing patient wait time.Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered, Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy, Confirmed patient information, collected copays and verified insurance. Answered inbound calls for client inquiries, Applied payments, adjustments and denials into medical manager system, Carefully prepared, reviewed and submitted patient statements, Consistently informed patients of their financial responsibilities prior to services being rendered, PBX Switchboard operator duties, Administrative duties, copying, faxing, typing.
Medical Administrator /Medical Procedure Scheduler, 10/2000 to 03/2002 University Neurologist – City, STATE,
Customer Service, Efficiently performed insurance verification and pre-certification and pre-authorization functions, Arranged and assisted with hospital admissions, Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses, Customer Service, Front Desk Triage /Check In and Out, Directed patient flow during practice hours, minimizing patient wait time, Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered, Acquired insurance authorizations for procedures and tests ordered by the attending physician, Arranged and assisted with hospital admissions, Maintained an organized logging system for tracking test results, Scheduled surgeries and procedures in conjunction with Surgical Coordinator, Scheduled patient appointments, Monitored shared email in-boxes and ensured inquiries were addressed.Provided administrative support for seven, Scheduled radiology exams for patients, Accurately entered procedure codes, diagnosis codes and patient information into billing software, Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature, Ensured compliance with medical/legal requirements, JCAHO standards and Army regulations, Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records, Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information, Confirmed patient information, collected copays and verified insurance.Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature, Posted charges, payments and adjustments, Carefully prepared, reviewed and submitted patient statements.Consistently informed patients of their financial responsibilities prior to services being rendered, Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans, Billed all lab claims with attached lab slips, Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials,Administrative duties, copying, faxing.and typing.
Skills
Very accurate Multi- tasking, advanced problem solving skills, Able to work in stressful and fast past environments, great organizational skills and good written communication skills. Team player with positive attitude, strong work ethic, and Maintains strict confidentiality.
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School Attended
The Academy of HealthCare Professions
PrarieView A&M University
Job Titles Held:
Director
Unit Secretary
Scheduler/Administrative Assistant
Medical Administrator /Medical Procedure Scheduler
