LiveCareer-Resume

director resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

A passionate and results-oriented learning professional with a specialty in the hospitality industry. Dedicated to cultivating a strong, healthy corporate culture while helping associates develop to their best potential. A strong, motivated team leader, especially skilled in leading remote teams. Respected for building relationships with multiple partners to achieve mutually beneficial results.

Skills
  • Curriculum development and delivery
  • Conference, events & workshop coordination
  • Talent Management & Development
  • Change Management
  • Team building
  • Leadership Training
  • Building Effective Relationships
  • Detail Oriented
  • Project management
  • Quality Assurance
Education
Santa Clara University , Expected in Bachelor of Arts : Communication - GPA :
Work History
Panjiva - Director
Buenos Aires, AR, 12/2014 - Current
  • Oversaw Marriott’s Select Brands Leadership training (Connect U) for 10 brands
  • Connect U - a suite of programs including training on multiple topics including: hotel operations, culture, talent management & leadership skills
  • Courses are a combination of ILT and VILT •Executed over 150 learning events, training more than 2,000 people per year
  • Each event meets specific audience needs, franchised or managed, brand and role specific
  • Led a virtual, diverse team of 10 ensuring cost recovery year to year on all events produced
  • Actively sustained all programs year to year
  • Served as project manager for multiple conferences/events with attendees ranging from 100-4000+
  • Facilitated Team Buildings and specialty programs. These include MBTI, DISC, Clifton Strengthsfinder, Inside Out Coaching, Crucial Conversations/Accountability
  • Worked with Diversity & Inclusion team on company-wide initiatives
  • Worked closely with organizational leadership, to strategically affect direction of operations
Sp Plus Corporation - Senior Manager
Buffalo, NY, 02/2006 - 12/2014
  • Strengthened Marriott’s Select Service & Extended Stay hotels (SS/ES) suite of programs that include both ILT and VILT programs. Conducted over 120 classes with over 2300 participants
  • Reduced leadership training course “Operational Excellence” by 3 weeks, increasing revenue for the department and value to field
  • Served as General Manager’s Conference Project Manager, including management of all event logistics, communications, and budget. Led a team of more than 60 facilitators (learning, discipline and franchise) to deliver approximately 115 workshop sessions. Oversaw all developers creating workshop content. Also managed the involvement of high-level stakeholders and subject matter experts who would be participating
  • Delivered design and implementation of multiple events . Highlights include: Service Program roll out to over 600 hotels generating $30K in revenue (2014)
  • Oversaw Marriott’s New Manager Onboarding Program (Connect U Fundamentals)
  • Managed the Connect U Facility in Centreville, VA
  • •Managed a small operations team
  • Facilitated all national Instructor Led leadership programs
  • Designed and developed customized team buildings for diverse audiences •Development and delivery of National Conference workshops
  • •Project team for multiple service program roll outs
  • Conducted training to open new hotels working with Owner Franchise Services
  • Led Train the Trainers certifying people from across the corporation in national training programs•
Bluegreen Resorts - Training Manager
Nashville, TN, 05/1998 - 02/2006
  • Facilitated multi-week managerial classroom style training program for over 800 managers per year
  • •Developed the SpringHill Suites brand training curriculum •Integral in the development of the original Connect U training program
  • •Designed the Fairfield & SpringHill Suites Basics program; a daily meetings program designed to unify & communicate to hotel teams
  • Development and delivery of National Conference workshops Lead, Owner & Franchise Services
Marriott International - Lead Training Manager
City, STATE, 10/1996 - 12/1999
  • Successfully managed the pre-opening training process of over 80 franchised Fairfield & SpringHill Suites hotels covering associate orientation, on-the-job training, computer systems, hospitality and culture
  • Worked with Account Managers and Owners to ensure standards and requirements were met throughout opening process
  • Developed training manuals, testing and evaluation procedures, and other educational materials
  • On boarded new team members

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Resume Overview

School Attended

  • Santa Clara University

Job Titles Held:

  • Director
  • Senior Manager
  • Training Manager
  • Lead Training Manager

Degrees

  • Bachelor of Arts

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