Director Resume Example
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DIRECTOR
Professional Summary
A passionate and results-oriented learning professional with a specialty in the hospitality industry. Dedicated to cultivating a strong, healthy corporate culture while helping associates develop to their best potential. A strong, motivated team leader, especially skilled in leading remote teams. Respected for building relationships with multiple partners to achieve mutually beneficial results.
Skills
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Work History
Director12/2014 to Current
Panjiva – Buenos Aires , AR
Panjiva – Buenos Aires , AR
- Oversaw Marriott's Select Brands Leadership training (Connect U) for 10 brands
- Connect U - a suite of programs including training on multiple topics including: hotel operations, culture, talent management & leadership skills
- Courses are a combination of ILT and VILT •Executed over 150 learning events, training more than 2,000 people per year
- Each event meets specific audience needs, franchised or managed, brand and role specific
- Led a virtual, diverse team of 10 ensuring cost recovery year to year on all events produced
- Actively sustained all programs year to year
- Served as project manager for multiple conferences/events with attendees ranging from 100-4000+
- Facilitated Team Buildings and specialty programs. These include MBTI, DISC, Clifton Strengthsfinder, Inside Out Coaching, Crucial Conversations/Accountability
- Worked with Diversity & Inclusion team on company-wide initiatives
- Worked closely with organizational leadership, to strategically affect direction of operations
Senior Manager02/2006 to 12/2014
Sp Plus Corporation – Buffalo , NY
Sp Plus Corporation – Buffalo , NY
- Strengthened Marriott's Select Service & Extended Stay hotels (SS/ES) suite of programs that include both ILT and VILT programs. Conducted over 120 classes with over 2300 participants
- Reduced leadership training course “Operational Excellence” by 3 weeks, increasing revenue for the department and value to field
- Served as General Manager's Conference Project Manager, including management of all event logistics, communications, and budget. Led a team of more than 60 facilitators (learning, discipline and franchise) to deliver approximately 115 workshop sessions. Oversaw all developers creating workshop content. Also managed the involvement of high-level stakeholders and subject matter experts who would be participating
- Delivered design and implementation of multiple events . Highlights include: Service Program roll out to over 600 hotels generating $30K in revenue (2014)
- Oversaw Marriott's New Manager Onboarding Program (Connect U Fundamentals)
- Managed the Connect U Facility in Centreville, VA
- •Managed a small operations team
- Facilitated all national Instructor Led leadership programs
- Designed and developed customized team buildings for diverse audiences •Development and delivery of National Conference workshops
- •Project team for multiple service program roll outs
- Conducted training to open new hotels working with Owner Franchise Services
- Led Train the Trainers certifying people from across the corporation in national training programs•
Training Manager05/1998 to 02/2006
Bluegreen Resorts – Nashville , TN
Bluegreen Resorts – Nashville , TN
- Facilitated multi-week managerial classroom style training program for over 800 managers per year
- •Developed the SpringHill Suites brand training curriculum •Integral in the development of the original Connect U training program
- •Designed the Fairfield & SpringHill Suites Basics program; a daily meetings program designed to unify & communicate to hotel teams
- Development and delivery of National Conference workshops Lead, Owner & Franchise Services
Lead Training Manager10/1996 to 12/1999
Marriott International – City , STATE
Marriott International – City , STATE
- Successfully managed the pre-opening training process of over 80 franchised Fairfield & SpringHill Suites hotels covering associate orientation, on-the-job training, computer systems, hospitality and culture
- Worked with Account Managers and Owners to ensure standards and requirements were met throughout opening process
- Developed training manuals, testing and evaluation procedures, and other educational materials
- On boarded new team members
Education
Bachelor of Arts: CommunicationSanta Clara University
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Resume Overview
School Attended
- Santa Clara University
Job Titles Held:
- Director
- Senior Manager
- Training Manager
- Lead Training Manager
Degrees
- Bachelor of Arts : Communication
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