Director resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Talented Director with excellent marketing, customer service and facility oversight skills coupled with more than 5 years of experience. Highly effective and comfortable working with people at all organizational levels.

  • Rules and regulations
  • Strategic Planning
  • Budgeting
  • Strategies and goals
  • Safety standards and protocols
  • First Aid/CPR
  • Relationship development
  • Business administration
  • Verbal and written communication
  • Staff Management
  • Equipment Maintenance
  • Customer service
  • MS Office
Work History
02/2012 to Current Director Panjiva | Virtual, NY,
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Confirmed company documentation met ISO requirements and day-to-day operations followed documentation.
  • Created organization's mission and vision statements for use by all employees.
  • Resolved all issues efficiently, which in turn enhanced customer satisfaction ratings.
  • Established performance goals for each classroom and provided feedback on methods for reaching those milestones.
  • Developed impactful and strategic partnerships with parents to build reputation and clientale.
  • Trained and managed team of 10 employees and discussed issues to achieve daily and long term operations goals.
  • Developed and maintained positive relationships with employees.
  • Delegated assignments based on business needs and knowledge of individual team members.
  • Kept institution financially sound by tracking expenses and maintaining detailed records.
  • Conferred with educators to identify current classroom concerns and diversify instructional strategies.
  • Devised strategies to reduce expenses, modernize operations and revamp procedures to improve institution operations.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Monitored social media and online sources for industry trends.
01/2011 to 12/2011 Pharmacy Technician Assistrx | Honolulu, HI,
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current information such as medications and insurance details.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Processed prescriptions in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Communicated instructions to patients or caregivers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reviewed and verified customer information and insurance provider information.
08/1997 to 01/2001 Sales Representative Brooks Automation, Inc. | Maine, ME,
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Answered customers' questions regarding products, prices and availability.
  • Maintained friendly and professional customer interactions at all times.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Created and updated customer accounts with relevant information.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Documented messages and forwarded to correct individual.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
Expected in No Degree | University of South Alabama, Mobile, AL GPA:
Expected in 05/1997 High School Diploma | Baker High School, Mobile, AL GPA:

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Resume Overview

School Attended

  • University of South Alabama
  • Baker High School

Job Titles Held:

  • Director
  • Pharmacy Technician
  • Sales Representative


  • No Degree
  • High School Diploma

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