director resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
JOB OBJECTIVE
Provide leadership and vision in support of enterprises that see IT as a value-add service.
SUMMARY OF QUALIFICATIONS
More than 17 years of IT management experience and 25 years overall in the Consulting, Financial, Insurance, Government, and Consumer Packaged Goods industries.
Skilled in evaluating future technologies, setting strategic direction and leading purchase planning.
Experienced in leading enterprise-class projects, resulting in increased revenue and/or decreased costs.
University Of Illinois At Urbana-ChampaignChampaign, ILExpected in ā āBachelor of Arts:Economics - GPA:
DePaul UniversityChicago, ILExpected in ā āNo Degree:Network Techologies - GPA:
Work History
Rwj Barnabas - DIRECTOR Warren, NJ, 01/2018 - Current
Directed a global team responsible for supporting End User and Infrastructure Operations for the internal employee population.
Part of the Executive IT Committeeācharged with defining, managing, and executing on the overall corporate technology strategy.
Responsible for the preparation and management of the IT operating and capital budget, as well as overseeing and cultivating vendor and strategic partner relationships.
Migrated Appliedās Microsoft stack to Office 365āfor Office, Exchange, SharePoint, Skype, Teams, and Azure ADāincluding integration with existing voice and collaboration systems.
Part of the firmās cloud transformationāutilizing solutions such as Salesforce, Azure, Amazon Web Services, and Google Cloud Platform.
Overhauled firm wide Telecom and Internet connectivityāreducing recurring expenses by 20%while increasing the overall bandwidth capacity.
Implemented an SD-WAN solution, increasing the quality and reliability of critical business systemsāwhile keeping network administration costs flat.
Consolidated Data Center operationsāsaving over $500K in annual expenses.
Partnered with the Information Security team on a number of security and compliance initiatives.
Managed the build-out for new or relocated remote offices.
Standardized the firmās Collaboration technology stack across all sites.
Led the IT diligence and integration efforts for internal acquisitions.
Responsible for the technology portion of the annual Client Conference (5000 attendees).
The Nielsen Company - SR. MANAGER Green Bay, WI, 01/2015 - 01/2018
Accountable for the management, strategy and execution for all Infrastructure and End User operations across 10 offices and 2 data centersāall during a period of over 50% growth.
Oversaw technical projects in alignment with organizational goalsāprimarily in shifting infrastructure and applications to the cloud.
Responsible for security operationsāincluding policy, governance, and incident response.
Prepared and managed the IT operating and capital budget.
Negotiated and managed vendor agreements and relationships.
Managed $7.3MM IT budgetāoperating at a steady state of 2% of revenue.
Completed multi-phase migration to Office 365āfor Office, Exchange, Skype, SharePoint, Azure AD, Intune, and Power BIācontributing a savings of almost $1MM over 3 years in software and voice costs.
Developed and administered Enterprise Security Program, issuing recommendations on cost-effective options and protection for corporate IT assets and data.
Directed group comprised of Infrastructure, Operations and Development personnel in the support of
all minority and majority-owned credit reporting agencies in India, Mexico, Africa, Canada, Hong Kong,
Central and South America.
Managed ongoing project work, as well as strategic relationships with offshore
vendors.
Provided consulting to international offices in support of bureau technology and services.
Built, integrated and managed an Offshore Systems team (and infrastructure), as part of a joint TransUnion/Dun & Bradstreet Technology Center in Chennai, India.
Globally implemented standardized platform of collaboration technologies: MS Exchange/Outlook; Lync; SharePoint; Video Conference & Desktop Video.
Integrated local/regional Service Desks (Call Center) into an Enterprise Service Desk globally (32 sites).
Implemented private and public cloud technologies (VMware) for back office applications, development & QA operations, as well as disaster recovery sitesāreduced HW/SW costs by $1MM over 3 years.
Led the technology portion for integrating new acquisitions, as well as managing the IT architecture requirements for green-field locations.
Designed and managed a Release Management process for deployments of the credit reporting system, leveraging Lean Six Sigma methodologies.
The Nielsen Company - SR. MANAGER Greensboro, NC, 01/1998 - 01/2007
Managed a team responsible for all backend and vendor-provided systems, services and applications for
750 users within a financial services environment.
Manager for Service Desk operations and improvements.
Manager for the data center comprised of Wintel, Unix, Network, Telecom and various Market Data systems.
Responsible for the 24/7 delivery and security of all data services.
Responsible for divisional DR and SLA
Management.
Negotiated and managed several vendor relationships and contracts.
Point person for IS and
compliance audits.
Managed the infrastructure portion for the build-out of a new $75 million-dollar 200-position trading floor.
Designed new 5000 square-foot data center, consolidating two older data centers.
Implemented Blade PC technology into the trading environment, reducing desktop support costs by $180,000 annually.
Consolidated several legacy systems onto a SunGard enterprise-based one using IBM AS400 hardware.
Specified and installed Reuters video switch technology for shared TV and Dealing screens, saving over $150,000 per year in market data infrastructure costs.
Utilized Citrix-based application hosting to deploy new trading application to remote sites, saving $280,000 in implementation and ongoing maintenance costs.
Reconciled software licensing for compliance, resulting in savings of over $100,000 in unused licenses.
Coordinated the inception of a Relationship Management program, improving customer satisfaction scores over 30% to the highest level in the division for five years running.
Accomplishments
Certifications:Six Sigma Green Belt; GISF; ITIL v3 ITSM Foundation.
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