Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
An exceptional leader who is talented at managing human resources and change management with a focus on the people side of change.
  • Leadership Development
  • Project Management
  • Strong communication and presentation skills
  • Coaching & Mentoring
  • Organizational Development
  • Team building
  • Recruitment
  • Lean Six Sigma Black Belt
  • Account management, Six Sigma
  • Acquisitions, Spreadsheet
  • Analyst, Staffing
  • Balance
  • Benefits
  • Change management
  • Coaching
  • Conflict resolution
  • Contracts
  • Client
  • Clients
  • Human Resource
  • Insurance
  • Team building
  • Leadership
  • Leadership Development
  • Leadership training
  • Managing
  • Marketing strategies
  • Materials
  • Mentoring
  • 97
  • Organizational Development
  • Presentation skills
  • Problem resolution
  • Progress
  • Project Management
  • Proposals
  • Recruitment
  • Reporting
  • RFP
  • Sales
  • Psychiatric and mental health care
  • Basic Life Support Certification
  • Recruiting and training
  • [Industry] management
  • Flow sheet charting skillfulness
Director, 06/2011 to Current
Arizona State UniversityTempe, AZ,
  • Developed leadership programs and curriculum which resulted in marked performance improvements within the organization.
  • Track and report progress of change management.
  • Focused on work-life balance for all employees.
  • Collaborate with leadership and executive staff to develop ways to encourage a change in behavior and program participation, establish goals and objectives for leadership education programs.
  • Administer job knowledge assessments, competency testing and training for certification-level leadership training.
  • Drafted, submitted, and implemented proposals for change management initiatives.
  • Managed staffing and onboarding for the talent acquisitions of the Growth Group and Outreach ministries.
  • Identified process improvements in the day-to-day functioning utilizing Lean Six Sigma methodologies.
  • Recruit, train, and develop paid staff and volunteers.
  • Human Resource Business Partner.
  • Conflict resolution.
Senior Training Consultant, 12/2004 to 03/2010
The Columbia GroupArlington, VA,
  • Accountable for the accuracy, timeliness, and completeness of the implementation process.
  • Trained client benefit analyst' on the implementation process of employee benefits for the clients.
  • Primary contact for client implementations and test environments.
  • Worked directly with clients, consultants, and brokers to define benefits, group structure, reporting, and other requirements.
  • Ensure completion of all critical deliverables in a solution-oriented manner.
  • Developed effective relationships with existing clients, new clients, internal partners such as account management, sales, pharmacy, operations, and analyst'.
  • Worked collaboratively to resolve issues.
Account Manager / Producer Advocate Team, 12/2003 to 12/2004
VisaNew York, NY,
  • Served as a liaison between account managers (self-funded) and brokers.
  • Streamlined reports and details of contracts by creating a comprehensive spreadsheet with tabs (used by the entire team).
  • Developed a new process for broker's evaluation which resulted in marked performance improvements.
  • Researched and updated all required materials needed for the insurance companies and brokers.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Assisted implementation and training departments to achieve successful onboarding of new clients efficiently.
  • Obtained and filed documents, clearances, and certificates from local, state, and federal agencies.
Account Manager, 09/2000 to 12/2003
Express ScriptsCity, STATE,
  • Increased client retention to 97% by effectively managing daily client issues.
  • Collaborated with clients to create the benefit structure for employees.
  • Enhanced team performance with process improvements including creating/utilizing tools to track results.
  • Serve as the primary contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction.
  • Created interrelated relationships with sales, implementation, pharmacy, and client benefit administration to create and maintain satisfied clients.
  • Implemented marketing strategies which resulted in 18% growth of client base.
  • Facilitated various business groups with document organization and dissemination during acquisitions.
  • Assisted implementation with RFP's and onboarding of new clients.
  • Visited client locations to determine needs, set up the contract, and provide training.
  • Act as a primary contact/liaison between client to resolve issues related to implementation, plan design, and customer deliverables.
Education and Training
Master of Arts: Organizational Development, Expected in
Webster University - St. Louis, MO
Master of Arts: Human Resource Management, Expected in
Webster University - St. Louis, MO
Master of Arts: Human Resource Training & Development, Expected in
Webster University Gateway Campus - St. Louis, MO
Master of Arts: Management & Leadership, Expected in
Webster University - Webster Groves, MO
Bachelor of Arts: Business Management, Marketing, Expected in
Webster University - Webster Groves, MO
Activities and Honors
  • Health Insurance Associates of America (HIAA)
  • Associate, Life and Health Claims (ALHC), Insurance Claims Association (ICA)
  • Licensed Insurance Producer (Accident, Life, & Health) 1998
  • Toastmasters International - Distinguished Toastmaster (DTM)
  • Lean Six Sigma Black Belt
  • Effective Business Writing Series of courses for certification through Health Insurance Associates of America
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