director resume example with 19+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
An exceptional leader who is talented at managing human resources and change management with a focus on the people side of change.
Skills
Leadership Development
Project Management
Strong communication and presentation skills
Coaching & Mentoring
Organizational Development
Team building
Recruitment
Lean Six Sigma Black Belt
Account management, Six Sigma
Acquisitions, Spreadsheet
Analyst, Staffing
Balance
Benefits
Change management
Coaching
Conflict resolution
Contracts
Client
Clients
Human Resource
Insurance
Team building
Leadership
Leadership Development
Leadership training
Managing
Marketing strategies
Materials
Mentoring
97
Organizational Development
Presentation skills
Problem resolution
Progress
Project Management
Proposals
Recruitment
Reporting
RFP
Sales
Psychiatric and mental health care
Basic Life Support Certification
Recruiting and training
[Industry] management
Flow sheet charting skillfulness
Education and Training
Webster UniversitySt. Louis, MOExpected in ā āMaster of Arts:Organizational Development - GPA:
Webster UniversitySt. Louis, MOExpected in ā āMaster of Arts:Human Resource Management - GPA:
Webster University Gateway CampusSt. Louis, MOExpected in ā āMaster of Arts:Human Resource Training & Development - GPA:
Webster UniversityWebster Groves, MOExpected in ā āMaster of Arts:Management & Leadership - GPA:
Webster UniversityWebster Groves, MOExpected in ā āBachelor of Arts:Business Management, Marketing - GPA:
Experience
Arizona State University - Director Tempe, AZ, 06/2011 - Current
Developed leadership programs and curriculum which resulted in marked performance improvements within the organization.
Track and report progress of change management.
Focused on work-life balance for all employees.
Collaborate with leadership and executive staff to develop ways to encourage a change in behavior and program participation, establish goals and objectives for leadership education programs.
Administer job knowledge assessments, competency testing and training for certification-level leadership training.
Drafted, submitted, and implemented proposals for change management initiatives.
Managed staffing and onboarding for the talent acquisitions of the Growth Group and Outreach ministries.
Identified process improvements in the day-to-day functioning utilizing Lean Six Sigma methodologies.
Recruit, train, and develop paid staff and volunteers.
Human Resource Business Partner.
Conflict resolution.
The Columbia Group - Senior Training Consultant Arlington, VA, 12/2004 - 03/2010
Accountable for the accuracy, timeliness, and completeness of the implementation process.
Trained client benefit analyst' on the implementation process of employee benefits for the clients.
Primary contact for client implementations and test environments.
Worked directly with clients, consultants, and brokers to define benefits, group structure, reporting, and other requirements.
Ensure completion of all critical deliverables in a solution-oriented manner.
Developed effective relationships with existing clients, new clients, internal partners such as account management, sales, pharmacy, operations, and analyst'.
Worked collaboratively to resolve issues.
Visa - Account Manager / Producer Advocate Team New York, NY, 12/2003 - 12/2004
Served as a liaison between account managers (self-funded) and brokers.
Streamlined reports and details of contracts by creating a comprehensive spreadsheet with tabs (used by the entire team).
Developed a new process for broker's evaluation which resulted in marked performance improvements.
Researched and updated all required materials needed for the insurance companies and brokers.
Implemented marketing strategies which resulted in 12% growth of customer base.
Assisted implementation and training departments to achieve successful onboarding of new clients efficiently.
Obtained and filed documents, clearances, and certificates from local, state, and federal agencies.
Express Scripts - Account Manager City, STATE, 09/2000 - 12/2003
Increased client retention to 97% by effectively managing daily client issues.
Collaborated with clients to create the benefit structure for employees.
Enhanced team performance with process improvements including creating/utilizing tools to track results.
Serve as the primary contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction.
Created interrelated relationships with sales, implementation, pharmacy, and client benefit administration to create and maintain satisfied clients.
Implemented marketing strategies which resulted in 18% growth of client base.
Facilitated various business groups with document organization and dissemination during acquisitions.
Assisted implementation with RFP's and onboarding of new clients.
Visited client locations to determine needs, set up the contract, and provide training.
Act as a primary contact/liaison between client to resolve issues related to implementation, plan design, and customer deliverables.
Activities and Honors
Health Insurance Associates of America (HIAA)
Associate, Life and Health Claims (ALHC), Insurance Claims Association (ICA)
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