LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
An exceptional leader who is talented at managing human resources and change management with a focus on the people side of change.
Skills
  • Leadership Development
  • Project Management
  • Strong communication and presentation skills
  • Coaching & Mentoring
  • Organizational Development
  • Team building
  • Recruitment
  • Lean Six Sigma Black Belt
  • Account management, Six Sigma
  • Acquisitions, Spreadsheet
  • Analyst, Staffing
  • Balance
  • Benefits
  • Change management
  • Coaching
  • Conflict resolution
  • Contracts
  • Client
  • Clients
  • Human Resource
  • Insurance
  • Team building
  • Leadership
  • Leadership Development
  • Leadership training
  • Managing
  • Marketing strategies
  • Materials
  • Mentoring
  • 97
  • Organizational Development
  • Presentation skills
  • Problem resolution
  • Progress
  • Project Management
  • Proposals
  • Recruitment
  • Reporting
  • RFP
  • Sales
  • Psychiatric and mental health care
  • Basic Life Support Certification
  • Recruiting and training
  • [Industry] management
  • Flow sheet charting skillfulness
Experience
Director, 06/2011 to Current
Arizona State UniversityTempe, AZ,
  • Developed leadership programs and curriculum which resulted in marked performance improvements within the organization.
  • Track and report progress of change management.
  • Focused on work-life balance for all employees.
  • Collaborate with leadership and executive staff to develop ways to encourage a change in behavior and program participation, establish goals and objectives for leadership education programs.
  • Administer job knowledge assessments, competency testing and training for certification-level leadership training.
  • Drafted, submitted, and implemented proposals for change management initiatives.
  • Managed staffing and onboarding for the talent acquisitions of the Growth Group and Outreach ministries.
  • Identified process improvements in the day-to-day functioning utilizing Lean Six Sigma methodologies.
  • Recruit, train, and develop paid staff and volunteers.
  • Human Resource Business Partner.
  • Conflict resolution.
Senior Training Consultant, 12/2004 to 03/2010
The Columbia GroupArlington, VA,
  • Accountable for the accuracy, timeliness, and completeness of the implementation process.
  • Trained client benefit analyst' on the implementation process of employee benefits for the clients.
  • Primary contact for client implementations and test environments.
  • Worked directly with clients, consultants, and brokers to define benefits, group structure, reporting, and other requirements.
  • Ensure completion of all critical deliverables in a solution-oriented manner.
  • Developed effective relationships with existing clients, new clients, internal partners such as account management, sales, pharmacy, operations, and analyst'.
  • Worked collaboratively to resolve issues.
Account Manager / Producer Advocate Team, 12/2003 to 12/2004
VisaNew York, NY,
  • Served as a liaison between account managers (self-funded) and brokers.
  • Streamlined reports and details of contracts by creating a comprehensive spreadsheet with tabs (used by the entire team).
  • Developed a new process for broker's evaluation which resulted in marked performance improvements.
  • Researched and updated all required materials needed for the insurance companies and brokers.
  • Implemented marketing strategies which resulted in 12% growth of customer base.
  • Assisted implementation and training departments to achieve successful onboarding of new clients efficiently.
  • Obtained and filed documents, clearances, and certificates from local, state, and federal agencies.
Account Manager, 09/2000 to 12/2003
Express ScriptsCity, STATE,
  • Increased client retention to 97% by effectively managing daily client issues.
  • Collaborated with clients to create the benefit structure for employees.
  • Enhanced team performance with process improvements including creating/utilizing tools to track results.
  • Serve as the primary contact for assigned accounts, interacting with client contacts to facilitate problem resolution and promote high client satisfaction.
  • Created interrelated relationships with sales, implementation, pharmacy, and client benefit administration to create and maintain satisfied clients.
  • Implemented marketing strategies which resulted in 18% growth of client base.
  • Facilitated various business groups with document organization and dissemination during acquisitions.
  • Assisted implementation with RFP's and onboarding of new clients.
  • Visited client locations to determine needs, set up the contract, and provide training.
  • Act as a primary contact/liaison between client to resolve issues related to implementation, plan design, and customer deliverables.
Education and Training
Master of Arts: Organizational Development, Expected in
Webster University - St. Louis, MO
GPA:
Master of Arts: Human Resource Management, Expected in
Webster University - St. Louis, MO
GPA:
Master of Arts: Human Resource Training & Development, Expected in
Webster University Gateway Campus - St. Louis, MO
GPA:
Master of Arts: Management & Leadership, Expected in
Webster University - Webster Groves, MO
GPA:
Bachelor of Arts: Business Management, Marketing, Expected in
Webster University - Webster Groves, MO
GPA:
Activities and Honors
  • Health Insurance Associates of America (HIAA)
  • Associate, Life and Health Claims (ALHC), Insurance Claims Association (ICA)
  • Licensed Insurance Producer (Accident, Life, & Health) 1998
  • Toastmasters International - Distinguished Toastmaster (DTM)
  • Lean Six Sigma Black Belt
  • Effective Business Writing Series of courses for certification through Health Insurance Associates of America
  • By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    Disclaimer

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    How this resume scorecould be improved?

    Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

    resume Strength

    • Clear Contact Info
    • Measurable Results
    • Personalization
    • Strong Summary
    • Target Job
    • Typos

    Resume Overview

    School Attended

    • Webster University
    • Webster University
    • Webster University Gateway Campus
    • Webster University
    • Webster University

    Job Titles Held:

    • Director
    • Senior Training Consultant
    • Account Manager / Producer Advocate Team
    • Account Manager

    Degrees

    • Master of Arts
    • Master of Arts
    • Master of Arts
    • Master of Arts
    • Bachelor of Arts

    By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

    *As seen in:As seen in: