Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Websites, Portfolios, Profiles
Professional Summary
Accomplished MBA professional focused on growing revenue and improving operations with new and established partnerships. 10+ years experience in partner management from deal close, integration and ongoing operational efficiency. Leverage partnerships and technology to gain scale/branding. Digital experience building an online brand via cobranded partner network, e-commerce, online advertising, subscriptions, site sponsorships, and custom sales. Summary of Skills Sales and Business development Product | Project | Program management Digital & Social Media Channel, Re-seller and Strategic partnerships Online Advertising Team Leader | Cross-functional team partner Business Intelligence | Strategic Planning Relationship building | Customer advocate Major Accomplishments Trusted to oversee top customers, including partner turned acquirer (average revenue >$1mm per account) Launched partner/reseller network with program management of revenue, integration, and service delivery Recognized as excellent team player, adaptable, proactive, and reliable asset during constant change. Exceptional Business Development Representative who successfully grows brand awareness through increased market penetration and new market development. Driven business development professional who effectively builds loyalty and long-term relationships with customers while consistently exceeding sales targets. Highly results-oriented sales professional offering more than [Number] years of successful corporate business development experience. Strengths include sales, project management, account management and cold calling. Persuasive business development professional successful at establishing and maintaining key partnerships with corporate decision makers.
  • Account and territory management
  • Revenue and profit maximization
  • Team building expertise
  • Customer satisfaction
  • Critical and creative thinking
  • Excellent listening skills
  • Marketing strategy
  • Resource planning
  • In-depth knowledge of Salesforce
  • Business development
  • National account management
  • Detail-oriented data analysis
Work History
08/2011 to Current Director Pike Electric Company | Pickens, SC,
  • Leading a SOC2 2014 attestation initiative via outside auditors, IT Governance and internal SaaS stakeholders.
  • Manage complex projects involving cross-functional teams including various policy, process and pricing initiatives from idea to launch to effectively operating.
  • Launched SaaS Test Lab around customer use cases utilizing existing/new features to stress test processes.
  • Picked to participate in cross-functional team to build SaaS product with flexible service delivery options.
  • Led project management of a large business process implementation for onshore/offshore resources.
  • Oversaw daily operations of largest partner including pricing, legal, invoicing, marketing, technology, capacity, sales, education, and training, which ultimately resulted in acquisition of our company.
2011 to 08/2011 Director, Product Management Fiserv, Inc. | Arizona, LA,
  • UBMatrix acquisition) Norwalk CT, New York NY.
  • Defined and launched a product management methodology and process.
  • Experience with Agile Software Development (SCRUM), Team Foundation Server Ticket System.
  • Drove product roadmaps with a prioritized queue of development items for release cycles by internal and external stakeholders.
  • Created product MRD & PRD's, SWOT and market share analysis.
07/2008 to 2011 Vice President, Business Development Ready Capital | Parker, CO,
  • Managed largest partner day to day while building out an enterprise technology reseller/partner network.
  • Involved in the full life cycle
02/2006 to 07/2008 Vice President, Sales Operations & Account Management Epam Systems Inc | Irvine, CA,
  • Maximized operational efficiency by hiring and mentoring account management team (5), technical pre/post sales team (3), client support team (2), and oversaw top customer's contracted help desk staff (4).
  • Partnered with marketing team to create and execute sales campaigns to drive revenue retention and growth.
  • Developed training program for new sales hires.
  • Generated forecasting and sales reports by customizing through dashboards, account plans.
07/2002 to 02/2006 Director, Account Management Warnermedia | MI, State,
  • Hired and managed account managers (2) to focus on top 150 national accounts.
  • Drove revenue growth and retention through onsite user training, billing optimization, and upselling user's additional products/services.
04/1999 to 07/2002 Manager, Partner Relations EDGAR Online, Inc | City, STATE,
  • Sought out, closed, managed the onboarding, integration, and day to day of the partner cobrand network with high profile search and finance portals to drive advertising revenue share/subscriptions.
  • Aided SVP to manage Doubleclick (DART) to sell online ad inventory and secure custom sponsorships.
  • Published and garnered sponsorship of weekly e-newsletter.
  • Secured online barter advertising.
  • Trusted to issue press/earnings releases, emailing investors/analysts, set up earnings call, notifying Nasdaq.
1996 to 04/1999 Ad Sales and Online Project Manager Outdoor Life & Speedvision Networks | City, STATE,
  • Integral to senior team that launched two startup cable TV networks and corresponding websites.
  • Managed daily operations for partnerships with Times Mirror Interzines and Cox Interactive Media.
  • Launched and managed all online content and programming promotions including live chats, tune-in's and integrated TV shows.
  • Developed web monthly recap report distributed to upper management.
1995 to 1996 Online Researcher The Hollander Interactive Services Group | City, STATE,
  • Created presence in online newsgroups to monitor a company's brand and sentiment years before Social Media became dominate.
  • Developed presentations and participated in client pitches.
Expected in Level One Certification | Media Math, New York, NY GPA:
Expected in MBA | Marketing and Finance The University of Hartford, Hartford, CT GPA:
Marketing and Finance
Expected in BS | Business Administration and Finance The University of Connecticut, Storrs, CT GPA:
Business Administration and Finance
Member and 2012 Chair of Communications Steering Committee, - 2010 to present Advisory Board Member, The Rowayton Group (Small Private Equity Firm) - 2011 to present Member: Ad Club of NY, LinkedIn groups (50+) including: Ultra Light Startups, NY Tech Meetup, Angel List
account management, ad, advertising, Agile, billing, business process, cable, com, content, client, client support, delivery, features, finance, focus, forecasting, full life cycle, functional, help desk, hiring, inventory, invoicing, Team Leadership, legal, marketing, market, marketing/communications, Math, mentoring, Excel, Microsoft Office, Powerpoint, Word, enterprise, network, networks, newsletter, optimization, presentations, press, pricing, processes, product management, programming, project management, speaking, sales, Software Development, statistics, user training, TV, trade shows, Visio, websites
Additional Information
  • "John's outstanding client focus has led our USA Bank branch to outperform others and surpass annual profit goals." - Henry Adams, Financial Manager, USA Bank

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Resume Overview

School Attended

  • Media Math
  • The University of Hartford
  • The University of Connecticut

Job Titles Held:

  • Director
  • Director, Product Management
  • Vice President, Business Development
  • Vice President, Sales Operations & Account Management
  • Director, Account Management
  • Manager, Partner Relations
  • Ad Sales and Online Project Manager
  • Online Researcher


  • Level One Certification
  • MBA
  • BS

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