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director resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Experienced Restaurant Owner with extensive experience in all aspects of running successful restaurants. Dedicated food service manager with thirty years of experience overseeing staff and operations for full scale dining and brewing operations. Versatile leader with skills in operations labor development and finances. Quick-thinker with logical solutions to wide variety of issues in food service. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue. Accomplished Brewery and Restaurant Owner/Operator offering twenty three years of progressive manufacturing experience. Dedicated to maximizing business efficiency and bottom-line profits with forward-thinking approaches and clear focus on continuous improvement. Knowledgeable about financial administration, regulatory compliance and record keeping..

Skills
  • Customer communication
  • Human Resources oversight
  • Supervision and training
  • Customer- and service-oriented
  • Crisis management (Coordination of relief and fundraising of two Federal Natural Disasters)
  • Strategic Planning
  • Initiative
  • Operations Management
  • Quality Assurance
  • Telephone Skills
  • Building Effective Relationships
  • Creativity
  • Finance management
  • Marketing strategy development
  • Product Sales
  • Graphic and Media Design
  • Customer Service
  • Creative Problem Solving
  • Leadership
  • Teamwork
  • Organizational Skills
  • Service Improvement
  • Preparing Reports
  • Food safety
  • Sanitation
  • Portioning understanding
  • Diverse beverage knowledge
  • Team management
  • Purchasing
  • Budgeting
  • Team building
  • Invoicing and billing
  • Inventory management
Experience
05/2020 to Current
Director Rutgers University New Brunswick, NJ,
  • Baltimore County Certified Food Service Manager Level 1 ID # CM55851
12/1996 to 12/2019
Owner/Operator Lineage Logistics Brooklyn, NY,
  • Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives. Developed and implemented new sales strategies to update product lines.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Recorded production deviations in standardized charts to track trends and aid in production management.
  • Applied federal and state government regulations to prepare accurate and compliant tax returns for alcohol excise payments
  • Created and launched enhanced content strategies, improving product conversion.
  • Developed and implemented digital marketing plans incorporating SEO, social media platforms and video campaigns.
  • Leveraged media and graphic design expertise to develop engaging marketing and promotional materials, including flyers and advertisements to generate new sales revenues and grow customer base.
  • Designed new, on-brand visual elements focusing on concept and messaging.
  • Boosted staff morale by resolving personnel and management inquiries on new hire activities or ongoing employee relation issues
  • Oversaw marketing for product launches, including public relations, direct mail pieces, trade shows, sales training and e-mail campaign.
  • Raised awareness for Natural Disaster relief and attracted donors through marketing campaigns.
  • Assisted marketing team with development and delivery of innovative campaigns to support fundraising activities.
  • Conducted outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Secured long-term accounts, managing sales presentations to promote product and brand benefits.
10/1992 to 12/1996
Operations Manager Cgi Group Inc. Pittsburgh, PA,
  • Maintained tight financial controls with highly accurate daily registers.
  • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
  • Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
  • Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
  • Planned and updated menus to capitalize on changing trends in customer preferences.
  • Increased revenue by promoting additional items and assisting with beverage menu creation.
  • Analyzed financial reports and profit and loss statements to evaluate and improve profitability.
  • Determined effective selling techniques and trained staff on upselling tactics.
  • Established and enforced health and safety procedures and policies to meet operational standards and regulatory requirements.
12/1987 to 10/1992
Corporate Trainer/Restaurant Manager/Troubleshooter Harborage Inc City, STATE,
  • Enhanced profits by improving oversight of inventory use and strategically increasing costs of select menu items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Strengthened financial controls to prevent theft and lost funds, maintaining highly accurate registers with balanced accounts.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Dropped inventory costs 12% by evaluating and adjusting vendor options to obtain more favorable pricing.
  • Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
Education and Training
Expected in to to
: Cognitive Science
University of Maryland - Baltimore County - Baltimore, MD
GPA:
Expected in 06/1987 to to
High School Diploma:
Archbishop Curley High School - Baltimore, MD,
GPA:
Activities and Honors
  • Inducted into the Restaurant Association of Maryland's Hall of Fame
  • Received dozens of medals from national and international brewing associations
  • Former President of the Brewer's Association of Maryland
  • Received Declarations from the State Comptroller's office for ethics and consistency
  • Received Declaration for Maryland State Delegate Robert Flanagan of community advocacy and charity
  • Received Certificate of Valor from Marines helping Marines for charitable work
  • Declaration from Howard County Executive Allan Kittleman's office for charitable and community work
  • Member of the corporate All-Star team that opened properties throughout the USA for Harborage Inc.
  • Executive Director and founder of the Gregory Claire Esophageal Cancer Foundation
  • Board Member of the John S. Svehla Foundation
  • Bartender of the Year - United Cerebral Palsey Bartender's Ball
  • Chivas Regal Knights designation - Top Bartender Mid Atlantic Region
  • President Ellicott City Tavern Association
  • President of Ellicott City Business Association
Certifications

Baltimore County Certified Food Service Manager Level 1 ID # CM55851

ServSafe® Food Protection Manager Certification #18274727

Certified Crowd Manager, National Association of State Fire Marshalls, Fire Marshall Support Services - #9BvCdpZAfA

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Resume Overview

School Attended

  • University of Maryland - Baltimore County
  • Archbishop Curley High School

Job Titles Held:

  • Director
  • Owner/Operator
  • Operations Manager
  • Corporate Trainer/Restaurant Manager/Troubleshooter

Degrees

  • Some College (No Degree)
  • High School Diploma

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