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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Seasoned professional with over 10 years of social services, government, administration experience. Attended a high profile counseling intership where multiple skills and knowledge where gained to compliment my education.
Skills
  • Spreadsheet and Database Programs
  • Rapid Data Entry Ability
  • Public Policy Background
  • Cognitive Behavioral Therapy
  • Structural Family Therapy
  • Data Collection and Analysis
  • Comfortable with Diverse Populations
  • Economic Development 
  • Employee relations
  • Project Management
  • Final Cut
  • SPSS
  • Microsoft Office Professional (Word, Powerpoint, Excel, Access and Outlook
  • Ability to Maintain Accurate Client Records
  • Performance Metrics Specialist
  • Collective bargaining techniques
  • Clinical Case Management
  • Superb Writer and Editor
  • Local Government Background
  • Pro Tolls Programs
  • Adobe Premier 
  • Exceptional Organizational Skills
  • Analytical Thinker
Education and Training
Norfolk State University Norfolk, VA Expected in 2012 Master of Science : Community/Clinical Psychology - GPA : GPA 3.67
Norfolk State University Norfolk, VA Expected in 2010 Bachelor of Science : Psychology; Mass Communications (Minor) - GPA :
Honors College Graduate
GPA: 3.35
Certifications
  • Early Education Administration III Certified
  • SID's, BSAC, Fire Safety
  • CPR and First Aid Gastonia, NC (2017)
  • TOVA; Norfolk, VA (2012)
Experience
University Of Idaho - Director
Moscow, ID, 01/2016 - Current
  • Directed and administered operation of the department including execution of established policies, development of new procedures, staffing, and evaluation of the quality of the program. 
  • Upheld all local and state child care regulatory standards to include School District Universal Pre-Kindergarten Program.
  • Prepared and maintained accounting reports and data for administrators, governing bodies and state and county funding programs.
  • Reviewed and evaluated new and current programs to determine efficiency, effectiveness, compliance with state, local and national regulations; recommend any necessary modifications for quality improvement.
  • Verified insurance benefits and checked necessity of pre-certification, authorization, and refund.
  • Maintained thorough case history records and wrote detailed reports.
  • Counseled and prepared residents for their transition back into the community.
  • Completed intake assessments with patients and drafted community re-entry plans following treatment.
  • Practiced cognitive behavioral, motivational enhancement and structural family therapy.
  • Conducted mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
  • Wrote petitions, court reports, case plans and other legal documents.
  • Authored and maintained information security policies, standards, procedures and guidelines; manage the process for regular management review and ratification of policies and standards.Provided policy updates to the Executive Team, APECs Team, Audit Team, Training Team, and District Managers.
  • Developed and manage the employee information security awareness program. 
  • Managed and evaluated secure technologies under review, developed article ideas, wrote reports and analysis papers, and engaged clinical end users through various media and tools.
Rogers Memorial Hospital - Administrator/ Lead Instructor
FL, State, 12/2012 - 12/2016
  • Prepared lesson plans, bulletin board displays, exhibits, equipment, and demonstrations.
  • Generated policy and procedure regarding the grievance procedure and set up a system in the facility easily accessible to families and staff.
  • Acted as liaison between birth parents and multidisciplinary team of social workers, medical staff and community resources. Maintained records and compile the demanded reports in an accurate and timely manner.
  • Conducted interviews and prepared psychosocial evaluations and needs assessments for clients enrolled in a clinical trial. 
  • Extensive work with research data, accurately create writing curriculums, and implementation directions for school wide use. 
  • Developed key operational policies and procedures, performed workflow management, staffing activities and strategic planning in support of strategic operations. 
  • Analyzed personnel management processes, researched and investigated operational services and conducted training needs analysis required for the effectiveness of human capital management and efficiencies of organizational programs.Communicated real-time data, trend analysis and lessons learned to senior executives.
  • Conducted compliance audits, and program evaluations and reviews to ensure program effectiveness and process efficiencies in order to provide independent assessment for program improvement recommendations.
  • Researched, developed, and assisted in implementation of new and innovative security processes.
  • Provided expert analysis of mission assurance, risk management and protection-related doctrine and policy.
  • Supported, coordinated, and provided briefings for Senior Executive Committees and various working groups on a wide range of emerging protection-related topics. 
  • Provided recommendations for aligning Director-level programs to meet Federal and Agency requirements.
  • Developed and conducted annual metrics and benchmark workshops for assessors, and assists in drafting and staffing documents and metrics for the integration of protection- related functions and concepts into strategic documents.
Christian Psychotherapy Services - Counselor Internship
City, STATE, 04/2011 - 11/2012
  • Assist clients with developing healthy strategies to help manage concerns at home, identify barriers to treatment, utilize evidence-based treatment practices to help with Client's treatment, and create and assist families with crisis planning.
  • Planned, developed, and executed Community Service policy guidance and regulatory standards for family advocacy program services and evaluated the effectiveness of the FAP program.
  • Assisted individuals requiring immediate medical attention when necessary.
  • Complied with all city, state and federal regulations and ensured client privacy. Maintained and quality checked paper and EHR files for auditing.
  • Assess the clinical status of patients referred by primary care providers through brief consultative contacts.
  • Work with primary care team to create and manage patients with chronic emotional and/or health problems efficiently and effectively. 
  • Assist in the detection of at-risk patients and development of plans to prevent further psychological or physical deterioration.
  • Conducted intake and assessment for inmate that met the criteria for inpatient services. 
  • Assisted clients in identifying goals for functional improvement and worked with them to meet their goals.
  • Provided diagnostic assessments with the supervision of the clinical supervisor, treatment plan, individual and group. 
Public Partnerships, LLC - Mental Health Technician
City, STATE, 08/2008 - 09/2012
  • Performed mental health assessments and enrolled clients to appropriate programs based upon individual needs.
  • Processed and verified insurance claims for clients referred from variety of agencies, including IDOC, TASC and Social Services.
  • Conducted Service program, training and education assessments and provide analysis using predetermined criteria to verify compliance to directives and any promising/best practices.
  • Developed policies, guidance and implementation strategies that are aligned with the Department's overarching Sexual Assault Strategic Plan and Prevention Plan of Action.
  •  Identified manpower, budget, tools and systems required to implement efforts, to include forecasting and budget estimates.
  • Collaborated with external agencies, Federal partners, Military Services, advocacy organizations, and educational institutions to identify and share ideas requiring change management.
  • Drafted monthly financial reconciliations and forecasts. 
  • Maintained and updated an information portal with information collected through literature reviews, interviews, and attending conferences/meetings with subject matter experts to share with members.
  • Developed and conducted quarterly virtual meetings/webinars using mobile technology methods that are accessed by service members serving around the globe. 
  • Oversaw, directed, and managed all activities to ensure compliance with Paperwork Reduction Act requirement to publish departmental policies when coordinating with agencies to provide information, reports, and comments to Department-wide policies.
  • Teach vocational training skills in specific trades, including demonstrating proper techniques in the use of materials, and equipment of the trade, including safety practices and devices.
  • Provided counseling and recovery coaching to individuals with substance abuse issues and chronic illness (e.g. HIV/AIDS, hepatitis C).
  • Conducted needs assessments and formulated holistic, individualized treatment plans based upon client circumstances.
Activities and Honors
  • Psi Chi International Honors Society- Vice President
  • Golden Key International Honors Society
  • Who’s Who Among Students in American Universities & Colleges
  • Vice Parsons Honors College Award; NSU Concert Choir and NSU Chamber Choir.
  • Make-A-Wish Foundation; NSU Disability Services
Additional Information
  • College transcripts available upon request
  • Professional references available upon request

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Resume Overview

School Attended

  • Norfolk State University
  • Norfolk State University

Job Titles Held:

  • Director
  • Administrator/ Lead Instructor
  • Counselor Internship
  • Mental Health Technician

Degrees

  • Master of Science
  • Bachelor of Science

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