(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Seasoned professional with over 10 years of social services, government, administration experience. Attended a high profile counseling intership where multiple skills and knowledge where gained to compliment my education.
  • Spreadsheet and Database Programs
  • Rapid Data Entry Ability
  • Public Policy Background
  • Cognitive Behavioral Therapy
  • Structural Family Therapy
  • Data Collection and Analysis
  • Comfortable with Diverse Populations
  • Economic Development 
  • Employee relations
  • Project Management
  • Final Cut
  • SPSS
  • Microsoft Office Professional (Word, Powerpoint, Excel, Access and Outlook
  • Ability to Maintain Accurate Client Records
  • Performance Metrics Specialist
  • Collective bargaining techniques
  • Clinical Case Management
  • Superb Writer and Editor
  • Local Government Background
  • Pro Tolls Programs
  • Adobe Premier 
  • Exceptional Organizational Skills
  • Analytical Thinker
Education and Training
Norfolk State University Norfolk, VA Expected in 2012 Master of Science : Community/Clinical Psychology - GPA : GPA 3.67
Norfolk State University Norfolk, VA Expected in 2010 Bachelor of Science : Psychology; Mass Communications (Minor) - GPA :
Honors College Graduate
GPA: 3.35
  • Early Education Administration III Certified
  • SID's, BSAC, Fire Safety
  • CPR and First Aid Gastonia, NC (2017)
  • TOVA; Norfolk, VA (2012)
University Of Idaho - Director
Moscow, ID, 01/2016 - Current
  • Directed and administered operation of the department including execution of established policies, development of new procedures, staffing, and evaluation of the quality of the program. 
  • Upheld all local and state child care regulatory standards to include School District Universal Pre-Kindergarten Program.
  • Prepared and maintained accounting reports and data for administrators, governing bodies and state and county funding programs.
  • Reviewed and evaluated new and current programs to determine efficiency, effectiveness, compliance with state, local and national regulations; recommend any necessary modifications for quality improvement.
  • Verified insurance benefits and checked necessity of pre-certification, authorization, and refund.
  • Maintained thorough case history records and wrote detailed reports.
  • Counseled and prepared residents for their transition back into the community.
  • Completed intake assessments with patients and drafted community re-entry plans following treatment.
  • Practiced cognitive behavioral, motivational enhancement and structural family therapy.
  • Conducted mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
  • Wrote petitions, court reports, case plans and other legal documents.
  • Authored and maintained information security policies, standards, procedures and guidelines; manage the process for regular management review and ratification of policies and standards.Provided policy updates to the Executive Team, APECs Team, Audit Team, Training Team, and District Managers.
  • Developed and manage the employee information security awareness program. 
  • Managed and evaluated secure technologies under review, developed article ideas, wrote reports and analysis papers, and engaged clinical end users through various media and tools.
Rogers Memorial Hospital - Administrator/ Lead Instructor
FL, State, 12/2012 - 12/2016
  • Prepared lesson plans, bulletin board displays, exhibits, equipment, and demonstrations.
  • Generated policy and procedure regarding the grievance procedure and set up a system in the facility easily accessible to families and staff.
  • Acted as liaison between birth parents and multidisciplinary team of social workers, medical staff and community resources. Maintained records and compile the demanded reports in an accurate and timely manner.
  • Conducted interviews and prepared psychosocial evaluations and needs assessments for clients enrolled in a clinical trial. 
  • Extensive work with research data, accurately create writing curriculums, and implementation directions for school wide use. 
  • Developed key operational policies and procedures, performed workflow management, staffing activities and strategic planning in support of strategic operations. 
  • Analyzed personnel management processes, researched and investigated operational services and conducted training needs analysis required for the effectiveness of human capital management and efficiencies of organizational programs.Communicated real-time data, trend analysis and lessons learned to senior executives.
  • Conducted compliance audits, and program evaluations and reviews to ensure program effectiveness and process efficiencies in order to provide independent assessment for program improvement recommendations.
  • Researched, developed, and assisted in implementation of new and innovative security processes.
  • Provided expert analysis of mission assurance, risk management and protection-related doctrine and policy.
  • Supported, coordinated, and provided briefings for Senior Executive Committees and various working groups on a wide range of emerging protection-related topics. 
  • Provided recommendations for aligning Director-level programs to meet Federal and Agency requirements.
  • Developed and conducted annual metrics and benchmark workshops for assessors, and assists in drafting and staffing documents and metrics for the integration of protection- related functions and concepts into strategic documents.
Christian Psychotherapy Services - Counselor Internship
City, STATE, 04/2011 - 11/2012
  • Assist clients with developing healthy strategies to help manage concerns at home, identify barriers to treatment, utilize evidence-based treatment practices to help with Client's treatment, and create and assist families with crisis planning.
  • Planned, developed, and executed Community Service policy guidance and regulatory standards for family advocacy program services and evaluated the effectiveness of the FAP program.
  • Assisted individuals requiring immediate medical attention when necessary.
  • Complied with all city, state and federal regulations and ensured client privacy. Maintained and quality checked paper and EHR files for auditing.
  • Assess the clinical status of patients referred by primary care providers through brief consultative contacts.
  • Work with primary care team to create and manage patients with chronic emotional and/or health problems efficiently and effectively. 
  • Assist in the detection of at-risk patients and development of plans to prevent further psychological or physical deterioration.
  • Conducted intake and assessment for inmate that met the criteria for inpatient services. 
  • Assisted clients in identifying goals for functional improvement and worked with them to meet their goals.
  • Provided diagnostic assessments with the supervision of the clinical supervisor, treatment plan, individual and group. 
Public Partnerships, LLC - Mental Health Technician
City, STATE, 08/2008 - 09/2012
  • Performed mental health assessments and enrolled clients to appropriate programs based upon individual needs.
  • Processed and verified insurance claims for clients referred from variety of agencies, including IDOC, TASC and Social Services.
  • Conducted Service program, training and education assessments and provide analysis using predetermined criteria to verify compliance to directives and any promising/best practices.
  • Developed policies, guidance and implementation strategies that are aligned with the Department's overarching Sexual Assault Strategic Plan and Prevention Plan of Action.
  •  Identified manpower, budget, tools and systems required to implement efforts, to include forecasting and budget estimates.
  • Collaborated with external agencies, Federal partners, Military Services, advocacy organizations, and educational institutions to identify and share ideas requiring change management.
  • Drafted monthly financial reconciliations and forecasts. 
  • Maintained and updated an information portal with information collected through literature reviews, interviews, and attending conferences/meetings with subject matter experts to share with members.
  • Developed and conducted quarterly virtual meetings/webinars using mobile technology methods that are accessed by service members serving around the globe. 
  • Oversaw, directed, and managed all activities to ensure compliance with Paperwork Reduction Act requirement to publish departmental policies when coordinating with agencies to provide information, reports, and comments to Department-wide policies.
  • Teach vocational training skills in specific trades, including demonstrating proper techniques in the use of materials, and equipment of the trade, including safety practices and devices.
  • Provided counseling and recovery coaching to individuals with substance abuse issues and chronic illness (e.g. HIV/AIDS, hepatitis C).
  • Conducted needs assessments and formulated holistic, individualized treatment plans based upon client circumstances.
Activities and Honors
  • Psi Chi International Honors Society- Vice President
  • Golden Key International Honors Society
  • Who’s Who Among Students in American Universities & Colleges
  • Vice Parsons Honors College Award; NSU Concert Choir and NSU Chamber Choir.
  • Make-A-Wish Foundation; NSU Disability Services
Additional Information
  • College transcripts available upon request
  • Professional references available upon request

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Norfolk State University
  • Norfolk State University

Job Titles Held:

  • Director
  • Administrator/ Lead Instructor
  • Counselor Internship
  • Mental Health Technician


  • Master of Science
  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: