Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Forward-thinking professional with over 13 years' experience, offering a verifiable career track record of successfully propelling behavioral health care organizations to operational efficiencies and clinical excellence. Outstanding ability to effectively identify opportunities and provide tactical operational solutions. Result driven individual with track record in strategic planning/sourcing, operations management and business development. A progressive and hands-on leader who enjoys the challenge of defining vision and objectives and driving positive organizational change. Proven history of improving operations and boosting financial health through strong leadership.

  • Business Operations
  • Communications
  • Problem Resolution
  • Supervision
  • Relationship Development
  • Business planning
  • Project Management
  • Operations management
  • Revenue Growth
  • Business Development
  • Financial Management
  • Negotiation
  • Strategic Planning
Work History
Director, 09/2018 to Current
University Of IdahoMoscow, ID,
  • Collaborated with senior management and fellow supervisors to organize efficient site operations and achieve demanding schedule targets.
  • Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Managed daily operations while overseeing 2 states to foster increased need of services.
  • Worked with senior management and other team players to arrange schedules based on production requirements and available resources.
  • Led and directed team of 4 with over 60 employees total.
  • Created organization's mission and vision statements for use by all employees.
  • Confirmed company documentation met regulatory requirements including The Joint Commission and day-to-day operations followed documentation.
  • Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
President, 12/2008 to 08/2018
Crozer-Keystone Health SystemHavertown, PA,
  • Achieved under-budget and on-time project management to adhere to business goals.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Developed and implemented new strategies and policies in collaboration with partner organizations to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
  • Facilitated innovative sales and marketing strategies to facilitate business expansion.
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Shaped solutions and approaches by leveraging trends for longer sustainability.
  • Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
  • Supported and supervised team of 35+ professionals.
  • Oversaw daily administrative operations, including regulatory and finance.
  • Achieved remarkable high growth (539%) for two consecutive years which has enabled the company to earn spot on the Inc. 5000 list of the fastest-growing private companies in America.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Facilitated over $41.7 million in annual business for 9+ years.
  • Managed daily operations while overseeing 5 States to foster additional services.
  • Developed and maintained positive relationships with employees.
  • Verified all centers were working optimally and kept clean meeting accreditation requirements.
  • Optimized processes and supervised 70+ employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Developed dynamic and strategic partnerships with clients to drive business development.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Reached conformity with service rendered by suggesting appropriate corrective actions.
  • Analyzed business needs while soliciting customer feedback for process improvements.
Associate Director, 04/2007 to 09/2009
Columbia UniversityNew York, NY,
  • Assisted senior leadership in managing all aspects of operations including project planning for exceeding company's strategic goals & objectives.
  • Drafted and prepared Confidentiality Disclosure Agreements for independent contractors and sub-contractors
  • Provided direction to staffs in respect to establish operating goals and performance objectives with team leads overseas.
  • Supported capital project planning and contributed to feasibility studies.
  • Lead teams of up to 10 personnel, supervising daily performance as well as training and improvement plans.
  • Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
  • Directed financial operations, including developing and administering budgets.
  • Networked with local and regional businesses to promote partnerships and drive growth.
  • Maintained communication and information exchange with technical counterparts at multiple sites.
  • Communicated all capacity, sourcing and technology gaps with upper management.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Built and strengthened relationships with vendor representatives in order to maintain consistent supplies.
  • Set up and ran team meetings between senior leadership and third-party stakeholders to conduct joint operations and cement partnerships.
  • Oversaw roll-outs and retrievals of hardware world-wide.
  • Managed vendor delivery deadlines and requirements to fulfill priority contracts.
  • Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
MBA: Business Adminstration, Expected in
Symbiosis - Pune, India,
Master's: Business, Expected in
Dibrugarh University - Assam, India,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • Symbiosis
  • Dibrugarh University

Job Titles Held:

  • Director
  • President
  • Associate Director


  • MBA
  • Master's

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: