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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Executive Profile

Ambitious leader who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. I am a visionary with solid experience managing various levels of personnel and multiple projects while maintaining a constant focus on organizational development and improvement.

It is important for me to use my professional skills, abilities, ethics, experience and education with an employer that focuses on the customers needs and strives to improve the quality of life for the community served.

Skill Highlights
  • Team Leadership
  • Board Development
  • Budget Administration
  • Staff Development
  • Event Management
  • Facility Management
  • Departmental Operations Management
  • Process improvement
  • Strategic planning
  • Organizational skills
  • Self-motivation
  • Customer Focus
  • Vision
Core Accomplishments
  • Launched well-received staff book club for an alternative and low-cost professional development opportunity
  • Mentored and coached employees resulting their growth and career advancement
  • Developed and facilitated new hire process resulting in increased employee communication, morale, productivity, sense of belonging and importance for multiple employers.
  • Increased the retention rate of seasonal employees from 8.7% to 30.4% for 2 consecutive seasons.
  • Increased programmed events 37% from 16 to 22 annually
  • Initiated the creation of a 501c3 to ensure the financial sustainability of the department
  • Spearheaded the process that resulted in a national accreditation making the department the 8th in the state to receive such status.
  • Implemented organizational changes that led to increased levels of service and reduction is expenses.
  • Nominated by staff and received Director of the Year for TRAPS Region IV, 2011.
Professional Experience
Director, 03/2009 to 2015
Bickford Senior Living Suffolk, VA,
  • Accountable for overall operations and planning of the Parks & Recreation Department.
  • Manage a team of 6 of professionals directly and responsible for the indirect supervision of 40+ FT and PT employees
  • Strengthened department image by leading implementation of CAPRA Accreditation.
  • Developed and managed department budget(s) of over $7-10MM combined funding
  • Assisted in the management of land acquisition for future development/expansion
  • Initiated successful staff and board retreats for the purposes of team building and goal setting
  • Responsible for overall facility management of multiple recreation facilities as well as other municipal buildings
  • Work with and managed volunteer board
  • Created a new revenue stream through the development of a non-profit foundation to support the efforts of the department
  • Managed personnel, park development and organization projects
  • Served on project teams to design and construct multiple parks and recreation facilities and amenities
  • Led multi-year project to obtain National Accreditation for my agency Communication Designed new Parks & Recreation Department
  • Host individual and group opportunities weekly, monthly and quarterly to keep abreast of current projects, get staff briefings and to encourage teamwork and communication.
  • Leading a team in developing customer service standards for the City organizations
Assistant Director, 09/2007 to 02/2009
Golden Valley Memorial Healthcare Clinton, MO,
  • Responsible for supervision of the recreation division while providing leadership to the entire organization.
  • Accountable for the daily operations and leadership of the Recreation division within the department as well as future planning for that divsion.
  • Developed routine procedures to ensure park facilities are safe and maintained for recreation programs/events
  • Initiated/participated/led in various projects related to staff, facility development, organizational development
  • Led the efforts for a Community Build of a playground in a neighborhood park
Recreation Superintendent, 09/2002 to 08/2007
City Of Missouri City Missouri City, TX,
  • Responsible for leadership and management of 4+ FT direct reports and multiple PT and seasonal staff
  • Act as liaison with other entities for facility agreements of rented spaces
  • Reorganized staff in order to increase consistency and program quality while decreasing overhead costs per program
  • Developed Revenue Management Plan for the department
  • Initiated Cost Recovery Model for programs and services
  • Actively marketed programs through flyers, posters, t-shirts, brochures, press releases, website and public speaking
Aquatic/Special Events Coordinator, 2001 to 09/2002
City Of Coppell TX, State,
  • Developed and implemented non-monetary incentive program at aquatic facility to improve moral and increase staff retention
  • Organized and facilitated 59 annual events over 3 years with event attendance ranging from 200 to 4,000
  • Created and implemented new scuba, synchronized swimming and water exercise programs at the city's aquatic facility
  • Coordinate interdepartmentally for road closures, project construction, security and safety for events
  • Planned and organized an inaugural event for the Pearland Arts League
  • Led in organizing Inaugural Healthy Families for Life Fair
  • Actively marketed programs through flyers, posters, t-shirts, brochures, press releases, website and public speaking

Recreation Center Supervisor, 2000 to 2001
Cyient Grand Prairie, TX,
  • Managed and led a small part-time staff team
  • Responsible for operations at one school-based recreation center
  • Developed new and marketed existing recreation programs for children and adults
  • Actively marketed programs through flyers, posters, t-shirts, brochures, press releases, website and public speaking
Intern, 05/1999 to 07/1999
Bethesda Country Club Carderock, MD,
  • Worked as a member of a medical team to diagnose and implement a coordinated treatment plan to youth admitted to the inpatient and out patient units of the psychiatric hospital.
Summer Camp Counselor, 04/1998 to 07/1998
Sysco Hilo, HI,
  • Led a group of 50 teenagers though a summer camp traveling and camping in various states up and down the West Coast.
Receptionist, HR Assistant, Assistant to the VP, Network Administrator, 01/1997 to 04/1998
Software Emancipation City, STATE,
  • Performed a variety of duties and responsibilities supporting the success of the company
Customer Service Rep, 01/1996 to 09/1996
Dataseek, Inc City, STATE,
  • Provided database management and technical support services to 3rd party client.
Education
Master of Science: Recreation & Leisure Studies, Expected in May 2000
to
Southern Connecticut State University - New Haven, Connecticut
GPA:

Recreation & Leisure Studies with a focus on Therapeutic Recreation

  • Served as the Graduate Assistant to the Department Head
Bachelor of Arts: Speech Communication, Expected in December 1995
to
Sam Houston State University - Huntsville, TX
GPA:

Minor in Psychology

Skills

Goals setting, team building, board development, leadership, organizational skills, budget management, customer service, special events management, project management, public speaking, planning, supervision, teamwork, communication

Professional Affiliations

Texas Recreation & Parks Society

  • Served as the Chairman for the Greater Gulf Coast Parks & Recreation Director's Association

National Recreation & Parks Association

  • Certified Parks & Recreation Executive
  • Completed 2 Year Director's School

Served as a Member of the Advisory Board for Keep Pearland Beautiful

Served as a Member Board of Directors for Pearland Arts League

Completed LEAD program with the Weldon Cooper School of Business at the University of Virginia

Enrolled in the Certified Public Manager program at U of H


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Resume Strength

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Resume Overview

School Attended
  • Southern Connecticut State University
  • Sam Houston State University
Job Titles Held:
  • Director
  • Assistant Director
  • Recreation Superintendent
  • Aquatic/Special Events Coordinator
  • Recreation Center Supervisor
  • Intern
  • Summer Camp Counselor
  • Receptionist, HR Assistant, Assistant to the VP, Network Administrator
  • Customer Service Rep
Degrees
  • Master of Science
  • Bachelor of Arts

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