Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Strategic, visionary leader accomplished in developing comprehensive student engagement/group programs and student support services. Highly experienced in developing and maintaining student conduct and college community programs and other student life initiatives. Passionate about student success for all students, including non-traditional learners, underrepresented students and students at risk. Expert in facilitating training for student leaders and employees, including courses, seminars and workshops driven by student needs. Outstanding interpersonal communicator with innovative leadership methods that drive success. Experience with various systems/platforms including, but not limited to: Microsoft Office Suite, MyCoyotePlan, Banner, Star Rez, Workday, and RMS.

  • CSN Administrative Faculty of The Month - July 2018
  • Certificate of Appreciation Black Student Association
  • Various plaques for outstanding advisement of ASCSN/ Student Government, and Phi Theta Kappa
  • Certificate of Appreciation - State of Nevada Council on Black American Affairs
  • Strategic Planning
  • Financial Management
  • Moral conduct
  • Student Leadership
  • Student Advisory
  • Residential Support
  • Conflict Resolution
  • Supervision
  • Interpersonal Communication
  • Microsoft Office Suite - Advanced
  • Relationship-Building
  • Collaboration
  • Behavioral Management
  • Academic Intervention
  • Student Development
  • Departmental oversight
  • Budget forecasting
  • Process implementation
  • Data trending
Work History
Director, Student Life and Leadership Development, 12/2016 - Current
College Of Southern Nevada City, STATE,
  • Directly supervise full Student Life and Leadership staff, which includes 6 full-time employees and 18 student staff/government employees.
  • Actively manage an annual budget of $500,000 and maintain comprehensive plan to accomplish company objectives while staying within budget. Additionally, manages and oversees the budget for CSN Student Association, CSN Student Clubs, CSN Office of Student Life and Leadership, CSN Student Activities, ASCSN Hosting, ASCSN Prior Year's Contingency, ASCSN Summer Contingency, CSN Student Emergency Services, and CSN Emergency Fund Accounts.
  • Consistently provides opportunities for team development by implementing innovative, cutting-edge approaches at all levels through effective resource allocation and strategic planning.
  • Develop and maintain of marketing strategy and advertising initiatives used to promote department to internal and external community shareholders.
  • Maintain various databases related to department personnel and the student life cycle: Workday and MyCoyotePlan, Microsoft Office Suite.
  • Work closely and collaborates with campus colleagues and leadership in academia, student recruitment, general counsel, advising, coaching services, financial services, financial aid, disability resource center, athletics, counseling and psychological services, human resources, CSN Foundation, counseling and psychological services, assessment, Office of Institutional Equity, Office of Inclusive Learning, and campus police towards student success and the overall efficiency of student life.
Director, Residential Life and Education , 03/2013 - 12/2016
Texas Southern University City, STATE,
  • Directly supervised 3 Residence Coordinators and 3 Graduate Assistants, while indirectly supervising 60 Housing Student Staff Leaders, and Resident Assistants.
  • Was responsible for the planning, organizing, and all additional direct operations and management pertaining to a 1600 student on campus living operation, which may require response to after-hour emergencies within campus living community.
  • Developed and implemented all plans and processes for 800 bed student facility, guided students to integrate into both academic and social communities on campus.
  • Mediated conflict to provide safe and secure environment through policy enforcement and the increase of awareness to all housing students of campus resources when dealing with dispute resolution.
  • Second level residential student conduct officer, administer appropriate sanctions and follow through, adjudicate cases of alleged violations within Housing Policy Handbook.
Director, Community Operations , 06/2010 - 02/2013
The Byrd Group Educational Management City, STATE,
  • Directly supervised Assistant Property Manager and 6 Student Community Assistants and provided leadership, serving as first level on-call/on-duty crisis response for community.
  • Oversaw and tracked monthly revenues of $225,000 plus in rent, parking, and concessions.
  • Was responsible for apartment complex of 200 UCLA, UCLA International Extension and Santa Monica College Students, which required the development and implementation of community living guidelines for all residents. Additionally, created, developed, and managed all phases of the property calendar and dissemination of information to residents.
  • Developed and maintained sole responsibility for all marketing, and retention efforts within the area.
Assistant Director, Residence Life/Facilities Director, 11/2006 - 05/2010
University Of South Florida Saint Petersburg City, STATE,
  • Directly supervised Office Manager, Staff Assistant, Desk Assistant as well as night monitor staff of 15 students and 7 student Resident Assistants.
  • Oversee a building comprised of 372 residents. First level residential student conduct officer, administer appropriate sanctions and follow through.
  • Oversaw all aspects of the recruitment, selection, hiring, and training of student staff as well as outline performance metric and succession plans for staff, and enforce disciplinary action, which includes terminating staff if needed.
  • Was responsible for updating and maintaining department’s website and additional documents; including, but not limited to creating, updating, and maintaining of all student staff manuals.
Bachelor of Arts: Sociology, Expected in 12/2011
University Of Arizona - Tucson, AZ
Master of Arts: Higher Education Administration: Student Affairs , Expected in 05/2006
Eastern Michigan University - Ypsilanti, Michigan,
  • National Association of Student Personnel Administrators "NASPA"
  • Southern Nevada Council on Black American Affairs "SNCBAA"
  • Nevada Campus Food Pantry Alliance
  • Families for Effective Autism Treatment Volunteer
  • Nevada Promise Mentor
  • CSN Bump Up Mentor
  • Las Vegas University of Arizona Alumni member

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School Attended

  • University Of Arizona
  • Eastern Michigan University

Job Titles Held:

  • Director, Student Life and Leadership Development
  • Director, Residential Life and Education
  • Director, Community Operations
  • Assistant Director, Residence Life/Facilities Director


  • Bachelor of Arts
  • Master of Arts

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