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Direct Care Staff Member Resume Example

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DIRECT CARE STAFF MEMBER
Summary

Proactive Personal Care Assistant eager to apply aptitude for building client rapport through compassionate care and communication. Dedicated to resolving client challenges by creating foundation of healthy habits to increase independence and comfort.

Committed Personal Care Assistant adept in assisting and supervising clients in daily activities, including meal preparation and basic housekeeping. Compassionate and patient with strong background in positive client feedback.

Skills
  • Medication management
  • Compassionate patient care
  • Tact and diplomacy
  • Household organization
  • Adaptable under pressure
  • Proper phone etiquette
  • Coordination skills
  • Cash management experience
Experience
Direct Care Staff Member
City, StateCompany Name/Mar 2018 to Current
  • Recorded client status progress and challenges in logbooks and reports.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Built strong and trusting rapport with clients and loved ones.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Monitored health and well-being of each client, including any significant health changes.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Provided ongoing compassionate patient care for each client.
Caregiver
City, StateCompany Name/Mar 2016 to Current
  • Worked to improve patient outlook and daily living through compassionate care.
  • Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.
  • Provided basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
  • Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Assisted over [Number] residents, aged [Number] to [Number] with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Administered all necessary medications as directed by care plan.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Transported patients to and from medical, dental and personal care appointments.
  • Engaged client in physical and mental activities to sustain quality of life.
  • Fostered relationship with client, providing companionship and counseling.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Staffing Coordinator
City, StateCompany Name/Mar 2016 to Current
  • Worked with HR management to devise and update policies based on changing industry and social trends.
  • Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
  • Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
  • Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Conducted extensive urinalysis testing to prevent illegal drugs use in [Type] department.
  • Addressed employee harassment allegations, work complaints and other concerns diligently.
  • Recruited and trained talented individuals to support multi-functional employee teams for roles in management, hospitality or maintenance, security, technical specialties, students and community volunteers.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Prepared and maintained accurate employment records for [Number]-member staff at [Type] operation.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Evaluated staff performance at multiple facilities and made recommendations for training improvement.
CSR
City, StateCompany Name/Aug 2012 to Mar 2016
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding [Product or Service] needs, addressing concerns.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Cross-trained on Security and Transporation roles in order to provide skilled back-up for customer-facing teams.
  • Set up and activated customer accounts.
  • Answered several daily phone calls to resolve customer issues efficiently.
  • Dispatched drivers to meet daily delivery needs for company customers.
Education and Training
High School DiplomaBelton High School2003City, State
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Resume Overview

School Attended

  • Belton High School

Job Titles Held:

  • Direct Care Staff Member
  • Caregiver
  • Staffing Coordinator
  • CSR

Degrees

  • High School Diploma

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