Analytical technical support professional adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards.
Highlights
Troubleshooting proficiency
Exceptional telephone etiquette
Patient and diligent
Vast technical knowledge
Microsoft Office expert
DHCP/DNS Ethernet and Firewall proficient
Proficient in AVG, Printers, PC Security systems
Accomplished with mobile devices
Microsoft Office Specialist (MOS)
Strong analytical skills
Excellent problem solving skills
Advanced troubleshooting
Virus and spyware removal
Computer diagnostics and repair
Customer service-focused
Hardware support and troubleshooting
Organized
Mac and PC expert
Advanced knowledge of diagnostic techniques
Computer programming
Highly motivated
Resourceful
Accomplishments
Diagnosed hardware and software failures and resolved technical issues with a 98% success rate. Received award for customer service recognition and ability to work well with the other team members. Recognized as the quickest and most proficient in all areas of the operations process. Proudly rated by management as a leading performer.
Experience
05/2015 to 09/2015
Direct Care ProfessionalSeven Hills Foundation – North Andover, MA,
Observed and documented patient status and reported patient complaints to the case manager.
Completed and submitted clinical documentation in accordance with agency guidelines.
Prepared patient rooms prior to their arrival.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Provided transportation, assistance and companionship to clients.
Cleaned and organized patients' living quarters.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Tended to patients with chronic illnesses.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Documented resident records on daily flow sheets.
Provided patients and families with emotional support.
Exhibited compassionate care and communication with regard to issues of death and dying.
Administered simple range of motion exercises.
Comforted patients and provided them with reassurance and encouragement.
Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.
Promoted personal and co-worker safety.
Participated in the maintenance of safe conditions within the facility and other related areas.
Maintained a clean, orderly and well-stocked environment.
11/2014 to 01/2015
StylistAscena Retail Group – Boston, MA,
Examined hair texture and condition to determine appropriate treatment.
Promoted and sold salon services and products.
Used state-of-the-art techniques in coloring and treating hair.
Set up workstation and treatment room with necessary products, equipment and supplies.
Promptly fielded all incoming phone calls and scheduled appointments.
Pre-booked appointments to guarantee repeat business .Sanitized workstations and salon equipment for safety purposes.
02/2012 to 08/2014
Home Care AttendantBj's Wholesale Club, Inc. – Danvers, MA,
Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
Modeled appropriate social behaviors and encouraged concern for others.
Supervised children while parents were on vacation, business trips and weekend getaways.
Cleaned the house, including laundry, sweeping and mopping.
Physically and verbally interacted with children throughout the day.
Administered medication and minor first aid to sick and injured children.
Dressed children and changed diapers.
2016 to Current
DeliWal-Mart – City, STATE, Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance. Set up and operate production equipment in accordance with current good manufacturing practices. Set up and verify the functionality of safety equipment. Use and comprehend functionality of CAD software Demonstrate excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance. Engage in the practical application of engineering science and technology. Inspect equipment and systems to identify issues and report problems to repair technicians.
Education
Expected in 2017
Associate of Science: Nursing Blue Ridge Community College - Cave, VA GPA: GPA: 8 Nursing GPA: 3.0
Expected in
Coursework in Medical Terminology and Anatomy.: - , GPA:
Skills
adaptive equipment, Anatomy, art, agency, attention to detail, case manager, Cash handling, Excellent communication, CPR, client, clients, Decision making, documentation, emotional support, first aid, laundry, Listening, Math, Medical Terminology, Microsoft Office, communicator, nursing, Quick learner, range of motion, Reading, safety, Self-motivated, Team player, telephone etiquette, phone, time management, transportation
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