dining services manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Experienced, successful leader with an outstanding eye for operational detail. Personable, responsible, and hardworking professional with a proven record of multitasking in a fast-paced environment. Swift problem solver with quick and effective solutions to a wide array of issues. Highly organized and motivated, successful at positively impacting overall morale and increasing productivity with strong communication and conflict resolution abilities. Recognized for inspiring team members to excel and encouraging creative work environments. Ability to impact operations by creating efficient systems and processes.
Skills
Leadership and team management
Process and business operational improvement
Strategic Planning
Problem resolution
Budgeting and expense reports
Labor Cost Analysis
Financial Report Writing
Excel spreadsheets, Microsoft Outlook, Word
Database Management
File and records monitoring
Scheduling
Food Safety
Work History
Dining Services Manager, 12/2014 - Current Healthcare Services Group – Nacogdoches, TX,
Management of daily operations of multiple retail eateries on campus, directly supervising 90+ employees.
Continuously analyze standard operating procedures for effectiveness, drawing conclusions to develop and evaluate alternatives/solutions.
Hiring and onboarding of all employees, implementation of training program. Created training materials.
Set work schedules for 90+ staff to optimize customer service while controlling labor costs and following labor laws.
Verification of employee timecards using online system, editing errors, and submitting accurate records to payroll.
Oversight of cash register procedures and deposits of sales receipts.
Organization of all restaurant inventory, authorizing purchases, submitting invoices for payment. Determination of product levels, ordering cycles, coordination of proper receiving and storage of products and execution of weekly inventory counts.
Use of computer systems to track inventory, manage personnel, record and interpret sales data, maintain budget control and create financial reports.
Interpret food safety regulations and implement procedures into daily operations. Set and enforce performance standards to maintain excellent food safety score audits.
Consistently coach, motivate and supervise staff, creating high-quality environment devoted to customer satisfaction.
Researched then launched online scheduling software for entire department.
Coordinated modification of two restaurant locations which involved designing floorplans, ordering equipment, and creating new menus with calculation of food costs and pricing.
Store Manager, 01/2006 - 04/2014 Sherwin-Williams – Newark, DE,
Successfully managed high-volume location, consistently increasing year-over-year sales by 15-20% . Analyzed and interpreted reports to recognize trends and facilitate planning.
Achieved consistent budget targets, optimized expense controls and elimination of unnecessary waste.
Hired and managed team of 35+ employees. Set effective work schedules based on forecasted customer levels and service requirements.
Oversaw, trained and encouraged numerous assistants, promoting culture of efficiency, performance and personal growth.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Created culture of teamwork and collaboration by using exceptional communication and interpersonal skills.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Directed display of merchandise, following corporate planograms, promotions and seasonal trends.
Managed second retail location for 6 months, covering maternity leave of another manager.
Coordinated all operational aspects of opening of a new retail location in Merced.
Store Manager, 04/2002 - 09/2005 Sherwin-Williams – Newport, OR,
Implemented company processes and policy to improve overall operations of struggling restaurant location. Within 4 months, location was reporting at top of district in areas such as sales increase, customer satisfaction scores, and profit control areas such as labor and food cost.
Duties much the same as previously listed jobs.
Store Manager, 01/1991 - 03/2000 Sherwin-Williams – North Las Vegas, NV,
Groomed in leadership through globally recognized brand. Employed in a senior development role by franchisee with multiple restaurant locations.
Duties much the same as previously listed jobs. While actively performing as Store Manager of high-volume sales location, was instrumental in establishing core systems for business unit of 13 restaurant locations.
Developed internal training program for all Assistant Managers within business unit (approx. 6-8 people in every 12 week cycle for over 5 years)
Handled all unemployment claims for 4 years. Researched employment records, filed paperwork in timely manner and represented business owner at legal hearings held by EDD.
Created and implemented improved record keeping for separated employees throughout business unit, resulting in decreased payment of EDD claims and lowered payroll costs. Honored with first President's Award given by this franchisee.
Coordinated all operational aspects of opening a new location in Ceres, CA which was a test location for a new service concept and kitchen design.
Certifications
SERV Safe Manager Certification exp. 04/2022
QuickBooks Online Certified
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Education
High School Diploma: , Expected in - Grace Davis High School - Modesto, CA, GPA: Status -
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