Highly motivated pre-veterinary medical student who has completed coursework in biological sciences and public administration. Skilled in learning new concepts quickly, working well under pressure, and communicating concise ideas clearly and effectively. Adept in multi-tasking, organization and producing efficient results. Extensive computer training, including knowledge of multiple networking environments.
Microsoft Office, Excel, PowerPoint proficiency
Attention to detail
Cooperative team member
Gentle and caring
Extensive medical terminology knowledge
Exceptional patient care and interaction
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Assisted in the managing of the company database and verified, edited and modified members' information.
Dierberg's Pharmacy Technician09/2002 to 07/2015Dierberg's Market PlaceChesterfield, MOEntered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Regularly completed paperwork and entered prescription and insurance billing information into patient profiles. Correctly priced and filed prescriptions after they were filled. Strictly maintained customer and patient confidentiality. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty. Communicated with all customers and staff in a pleasant and professional manner. Precisely processed third party prescriptions and managed adjudication review. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage. Advised customers on the selection of medication brands, medical equipment or healthcare supplies. Directed operations to increase efficiency and minimize patient wait times.
Personal Trainer/Front Desk Supervisor05/2014 to 07/2015Complete FitnessLake Saint Louis, MOResolved customer questions, issues and complaints. Contributed to the operation of a clean, friendly and well maintained health club. Recorded training sessions and maintained package rates for each client. Guided clients in safe exercise, taking into account individualized physical limitations. Carefully evaluated member needs and assisted them in achieving personal fitness goals. Arrived on time, prepared and attentive for every training appointment. Participated in club promotions to recruit new members and increase club sales. Counseled clients on proper nutrition and exercise habits. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the facility. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Generated leads for new sales through telephone and email contact with customers.
In- Patient Pharmacy Technician07/2015 to CurrentSt. Louis Children's Hospital St. Louis, MODispensed and delivered patient medications to patients throughout the hospital. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Accurately pulled medications from the shelves for Pyxis replenishment and delivered them to the various patient care areas. Accurately recorded compounded products and prepared appropriate labels. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Maintained proper storage and security conditions for all drugs. Mixed various pharmaceutical preparations according to written prescriptions. Retrieved, counted and measured drugs and capped and uncapped vials and bottles. Labeled all products appropriately, including cautionary and auxiliary labels. Calculated, weighed, measured and mixed ingredients with expert precision. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Bachelor of Science: Public Policy and Administration2012University of Missouri Saint LouisSt. Louis, MissouriPublic Policy and Administration
Bachelor of Science: Biological Sciences2008University of Missouri ColumbiaColumbia, MO
Shadow/Assist Veterinary Surgeon, Dr. Tim Holt
Intern of Senator Claire McCaskill
Member of Midwest Model United Nations
Student Court Justice at University of Missouri- St. Louis
Mentor for Sistakeeper
Member of UMSL Women LEAD Program
Member of Life Sciences Undergraduate Research Opportunity Program Treasurer of Voices for Gender Equality
Spending time with my puppy
Weightlifting and yoga
Professional and friendly
Careful and active listener
Strong public speaker
Shadow/Assist Veterinary Surgeon, Dr. Tim Holt
Volunteer with Stray Rescue of St. Louis
Volunteer with the American Red Cross
Volunteer with the Gateway Regional Medical Center