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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Qualified clinician, customer service expert, and Epic user with management experience motivated to learn, grow and launch career in Epic Consulting industry.

Skills
  • Information Systems
  • Network Operations & Service Management
  • Electronic Medical Records (EMR)
  • Project Management
  • Epic Systems and Software
  • Citrix
  • Picture Archiving and Communication System (PACS)
  • Business Systems Analysis
  • Training
  • Team Building
Work History
07/2017 to Current Diagnostic Medical Sonographer Heritage Valley Health System | Aliquippa, PA,
  • Obtained essential information from patients, medical records and previous exams for clinical correlation
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation
  • Prepared supplies and paperwork to support physician for sterile procedures
  • Observed and followed safety procedures to enforce universal precautions
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
  • Assisted department manager and radiologists with Epic reporting
  • Developed custom monthly reports from the EPIC Database using SQL stored procedures and Crystal Reports
  • Used Epic tools such as Record Viewer, Column Search and Clarity Data Dictionary, to assist with creation of custom reports
  • Work with physicians, supervisors, and staff to maximize care quality and efficiency through work flow analysis, design, and implementation
  • Coordinated with department leadership to collect comprehensive requirements for clinical workflows
  • Served as a resource for employees new to EpicCare and addressed any questions or concerns
  • Provided support to software users to ensure that applications were being used correctly
09/2016 to 06/2017 Diagnostic Medical Sonographer Heritage Valley Health System | Baden, PA,
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
  • Processed, labeled and organized diagnostic images to match with patient records
  • Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
  • Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making
  • Positioned and readjusted patients to obtain optimal scan information
12/2012 to 05/2015 Purchasing Manager American Public Media | Los Angeles, CA,
  • Drafted professional memoranda and business correspondence
  • Wrote standard operating procedures for purchasing department
  • Organized importation of copiers and accessory items via air and ocean
  • Analyzed sales statistics
  • Scheduled and organized inventory management of copier parts, supplies and equipment, worth over $1 million
  • Oversaw $350,000 budget and all purchasing needs for office equipment and IT company
  • Generated bi-weekly reports, documents and analysis in E-automate for senior management review and approval
  • Sourced vendors, built relationships and negotiated prices
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients
  • Performed monthly reconciliation of open purchasing orders
  • Worked with clients to resolve claim issues quickly and efficiently
  • Used E-automate inventory logistics console to create, authorize and monitor purchase orders and consumables
  • Implemented process improvements that reduced average purchasing cycle times by 70%
08/2008 to 12/2012 Customer Service Representative Specialist Alliance Therapy Services | Houston, TX,
  • Maintained up-to-date knowledge of product and service changes
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 88%
  • Educated customers about billing, payment processing and support policies and procedures
  • Implemented and developed customer service training processes
  • Facilitated inter-departmental communication to effectively provide customer support
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Processed 100 invoices daily and mailed documentation to clients
  • Cross-trained and backed up other customer service managers
  • Trained new personnel regarding company operations, policies and services
  • Answered average of 50 calls, 130 emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Closely monitored dispatch board to triage and prioritize over 70 daily service tickets
  • Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards and weather conditions
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
Education
Expected in 05/2016 Bachelor of Science | Health Science Nova Southeastern University, Davie, FL GPA:

Concentration in Diagnostic Medical Sonography

Expected in 12/2010 Associate of Science | Biology Miami Dade College, Miami, FL GPA:
Certifications
  • Registered Diagnostic Medical Sonographer
  • Registered Vascular Technologist
  • CPR/BLS certified
  • HIPAA certified
  • Epic certified clinician

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Resume Overview

School Attended

  • Nova Southeastern University
  • Miami Dade College

Job Titles Held:

  • Diagnostic Medical Sonographer
  • Diagnostic Medical Sonographer
  • Purchasing Manager
  • Customer Service Representative Specialist

Degrees

  • Bachelor of Science
  • Associate of Science

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