Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Qualified clinician, customer service expert, and Epic user with management experience motivated to learn, grow and launch career in Epic Consulting industry.
Skills
Information Systems
Network Operations & Service Management
Electronic Medical Records (EMR)
Project Management
Epic Systems and Software
Citrix
Picture Archiving and Communication System (PACS)
Business Systems Analysis
Training
Team Building
Work History
07/2017 to CurrentDiagnostic Medical SonographerHeritage Valley Health System | Aliquippa, PA,
Obtained essential information from patients, medical records and previous exams for clinical correlation
Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation
Prepared supplies and paperwork to support physician for sterile procedures
Observed and followed safety procedures to enforce universal precautions
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
Assisted department manager and radiologists with Epic reporting
Developed custom monthly reports from the EPIC Database using SQL stored procedures and Crystal Reports
Used Epic tools such as Record Viewer, Column Search and Clarity Data Dictionary, to assist with creation of custom reports
Work with physicians, supervisors, and staff to maximize care quality and efficiency through work flow analysis, design, and implementation
Coordinated with department leadership to collect comprehensive requirements for clinical workflows
Served as a resource for employees new to EpicCare and addressed any questions or concerns
Provided support to software users to ensure that applications were being used correctly
09/2016 to 06/2017Diagnostic Medical SonographerHeritage Valley Health System | Baden, PA,
Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
Processed, labeled and organized diagnostic images to match with patient records
Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
Submitted written reports, verbal summaries, photographs and recordings to physicians to support accurate medical decision making
Positioned and readjusted patients to obtain optimal scan information
12/2012 to 05/2015Purchasing ManagerAmerican Public Media | Los Angeles, CA,
Drafted professional memoranda and business correspondence
Wrote standard operating procedures for purchasing department
Organized importation of copiers and accessory items via air and ocean
Analyzed sales statistics
Scheduled and organized inventory management of copier parts, supplies and equipment, worth over $1 million
Oversaw $350,000 budget and all purchasing needs for office equipment and IT company
Generated bi-weekly reports, documents and analysis in E-automate for senior management review and approval
Sourced vendors, built relationships and negotiated prices
Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients
Performed monthly reconciliation of open purchasing orders
Worked with clients to resolve claim issues quickly and efficiently
Used E-automate inventory logistics console to create, authorize and monitor purchase orders and consumables
Implemented process improvements that reduced average purchasing cycle times by 70%
08/2008 to 12/2012Customer Service Representative SpecialistAlliance Therapy Services | Houston, TX,
Maintained up-to-date knowledge of product and service changes
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 88%
Educated customers about billing, payment processing and support policies and procedures
Implemented and developed customer service training processes
Facilitated inter-departmental communication to effectively provide customer support
Communicated with vendors regarding back order availability, future inventory and special orders
Processed 100 invoices daily and mailed documentation to clients
Cross-trained and backed up other customer service managers
Trained new personnel regarding company operations, policies and services
Answered average of 50 calls, 130 emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Closely monitored dispatch board to triage and prioritize over 70 daily service tickets
Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards and weather conditions
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
Education
Expected in 05/2016Bachelor of Science | Health ScienceNova Southeastern University, Davie, FLGPA:
Concentration in Diagnostic Medical Sonography
Expected in 12/2010Associate of Science | BiologyMiami Dade College, Miami, FLGPA:
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