Development Operations Manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Dedicated and focused Development Operations Manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  • Personal Computer/Tablet
  • MFP Copier
  • Cash Register
  • Invoicing
  • Certified Letters
  • Data Entry
  • Switchboard
  • Ten Key
  • Accounting
  • Filing
  • Blackbaud
  • Crystal Reports
  • Mail Merges
  • Patient charting
  • Insurance eligibility verifications
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Resourceful
  • Business writing
  • Dedicated team player
  • Strong interpersonal skills
  • Understands grammar
  • Proofreading
  • Medical terminology
  • Mail management
  • Meeting planning
  • Report writing
  • Schedule management
  • Self-starter
  • Detailed meeting minutes
  • Executive presentation development
  • Billing and coding
  • Claims appeal procedures
  • Professional and mature
  • Strong problem solver
  • Advanced MS Office Suite knowledge

Successfully planned and executed Advancement team meetings, lunches and special events for groups of 25-35+ employees. Increased office organization by developing more efficient database policies and procedures.

Development Operations Manager, 2010 to Current
Clean HarborsLa Palma, CA,
  • Oversee the daily operations of the Development Office.
  • Assist in the recruitment and training of support staff.
  • Monitor procurement paperwork.
  • Supervise administrative support pertaining to time clock, vacation, phone coverage, mail, equipment maintenance, and/or related functions.
  • Serve as primary administrative liaison with Administrative Services and Information Technology.
  • Develop and/or assist with the development and implementation of and procedures consistent with those of the organization to ensure efficient operation of the office.
  • Coordinate collection and implementation of data management and analysis systems for the office, to include computer, and/or network systems, applications programs, campaign reporting, tracking, progress assessment, and administrative procedures.
  • Work directly with the Director of Planned Giving on accurate reporting, stewarding and tracking of Eppley Club members and their planned giving gifts.
  • Manage all logistics related to the Development Office.
  • Train new personnel on Raiser's Edge and departmental policies and procedures.
  • Maintain budget files including preparing purchase requisitions and monitoring flow through to Purchasing and to Accounting.
  • Sponsor the CGA Drill Team - Honor Organization.
  • Mentor to CGA students.
Assistant to the Director of Development, 02/2006 to 2010
Good Shepherd RehabTelford, PA,
  • Provide daily administrative assistance to the Director of Development, the Deputy Director of Development, and other Development staff and volunteers.
  • Maintain the DOD's and DDOD's calendars.
  • Involved in Major Gift and Culver Fund concerns along with International Development.
  • Interact frequently with visiting alumni, parents, key donors, Head of School's Office, and Trustees, most of whom are Fortune 500 chiefs.
  • Group mailings and e-mailings.
  • Provide Customer Service for Development office and the Alumni office.
  • Help produce and verity accuracy of various reports.
  • Newsletter development, spreadsheet management, and special projects as assigned.
  • Preparation for Board Meetings.
  • Mail Merges.
  • Gift Acknowledgement letter processing.
Patient Account Representative, 04/2000 to 02/2006
General & Vascular Surgery, P.C.City, STATE,
  • In house collections.
  • Billing of all office charges for 12 surgeons.
  • Back end follow-up on necessary insurance referrals and required authorizations for treatment.
  • Entering and balancing the daily cash intake and deposits.
  • Specialized billing for services (i.e.: Trauma services and medical review boards, etc.)
  • Help front desk with patient registration, building charts, and obtaining and entering accurate patient demographic and insurance information as well as collecting copays when appropriate.
  • Cover insurance referrals, front desk, telephone operator, and physician assistant as needed.
  • Assist doctors and staff with computer problems.
  • Patient Registration: Transcription, filing, and patient referrals and as noted above.
High School Diploma: Business & General Studies, Expected in 1989
Warsaw Community High School - Warsaw, IN

Emphasis in Business, Accounting, Business Law, and Economics.

Office Administration coursework.

Certified in Medical Terminology: , Expected in
- ,
Certification in Medical Billing: , Expected in
- ,

Certification received for billing Medicare, Medicaid, and Private Insurances through seminars and workshops to understand accurate billing guidelines, explanation of benefits based on plan limitations, and accurate claims reimbursements.

Completed AIB Banking Classes: , Expected in
- ,
Associates Degree: Accounting, Expected in
Ivy Tech - ,


Bachelor's degree: Bachelors in Science - Business Management, Expected in
Indiana Wesleyan University - ,

Business Management

Master's degree: , Expected in
Indiana Wesleyan University - ,
MBA: Business Administration and Management, Expected in
- ,

Business Administration and Management focus on Management with a minor in Accounting


Ten Key, Accounting, Administrative support, Banking, Billing, Budget, Business Law, Cash Register, Charts, Network Systems, Crystal Reports, Customer Service, Data Collection, Entry, and Maintenance, Economics, Equipment Maintenance, Filing, Insurance (Filing and EOB processing), Invoicing, Letters, Logistics, Medical Terminology, Meetings, Mail, Microsoft Office Suite, Newsletter, Computers (desktop or laptop), Copier, Procurement, Purchase Requisitions, Purchasing, Raiser's Edge, Recruitment, Reporting, Spreadsheet, Telephones (desktop, cellular, and switchboards), Transcription, and Trauma Billing.

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Resume Overview

School Attended

  • Warsaw Community High School
  • Ivy Tech
  • Indiana Wesleyan University
  • Indiana Wesleyan University

Job Titles Held:

  • Development Operations Manager
  • Assistant to the Director of Development
  • Patient Account Representative


  • High School Diploma
  • Certified in Medical Terminology
  • Certification in Medical Billing
  • Completed AIB Banking Classes
  • Associates Degree
  • Bachelor's degree
  • Master's degree
  • MBA

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