Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Productive and personable Front Office Supervisor with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in.

Friendly and open minded.

  • Records oversight and accuracy
  • Multi-Line Phone Systems
  • Confidentiality Understanding
  • Appointment Scheduling
  • Database maintenance
  • Payment posting
  • Verbal and written communication
  • HIPAA guideline compliance
  • Inter-office communications
  • Office administration
  • Digital File Management
  • Filing
  • Scheduling
  • Mail Sorting
  • Insurance Knowledge
Work History
01/2017 to 04/2021 Development Director Habitat For Humanity | Wilmington, NC,
  • Created fundraising strategies tied to institution's mission, programs and goals.
  • Maintained organization's social media accounts and websites, adding new, exciting content on consistent basis.
  • Attended special events, acting as representative of The CDC and making new contacts with possible donors.
  • Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on equipment and developed trainings.
  • Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Evaluated employee records and productivity to complete over employee evaluations per quarter
  • Authored clear and professional business documents.
  • Coordinated board and committee meetings, including schedules, information preparation and distribution.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Oversaw team of administrative staff providing exceptional support to team of professionals.
  • Mentored office employees on proper administrative procedures and how to use programs such as, keeping operations consistent and efficient for maximum performance.
  • Mentored office employees on proper administrative procedures and how to use programs such as, keeping operations consistent and efficient for maximum performance.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Recruited, hired, trained and supervised staff of and implemented mentoring program that offered positive employee engagement.
2016 to 2017 Ob/Gyn Specialists of SE Ohio Tri-City Medical Center | Oceanside, CA,
  • Processed cancellations, changes or special requests promptly.
  • Recorded costs accurately and explained any additional fees to guests.
  • Greeted patients and provided comfortable seating options.
  • Explained form wording to patients to help each understand information required.
  • Used office software to manage medical record database, maintaining information confidentiality in accordance with federal privacy laws
  • Processed registrations with attention to compliance with operational policies and standards.
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Reviewed all paperwork for accuracy and completeness.
  • Verified paperwork accuracy and checked for completion prior to processing.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Entered data using office software, following procedures to keep information private.
  • Answered telephone calls to field inquiries from clients, patients, vendors and various other callers seeking information.
  • Maintained computer and physical filing systems.
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Utilized office software to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within 24-hour period.
  • Utilized in office software to manage and confirm patient data, such as insurance, demographic and medical history information.
  • Kept accurate log of all requests for medical information and records.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Reviewed charts and flagged incomplete or inaccurate information.
03/2013 to 04/2016 Dog Warden Guernsey County Commissioners | City, STATE,
  • Supervised employees and performance of tasks and managed offenders.
  • Completed daily work report sheets and delegated tasks to employees.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Unloaded and impounded animals received from animal control and public.
  • Responded to daily calls to enforce animal control regulations.
  • Attended to calls reporting of animal bites.
  • Investigated and gathered information regarding animal-related complaints.
  • Wrote reports of activities and maintained files of impoundments and dispositions of animals.
  • Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
  • Prepared for prosecutions related to animal treatment and gave evidence in court.
  • Examined animals for injuries or malnutrition and arranged for any necessary medical treatment.
  • Developed team communications and information for meetings.
  • Resolved problems, improved operations and provided exceptional service.
03/2009 to 07/2013 Back Office Medical Assistant Dr. Edna Dycoco | City, STATE,
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Ordered prescription refills on behalf of existing office patients.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped nurses and doctors with patient procedures such as basic examinations.
  • Assisted with managing inventory and restocking examination rooms and stations.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.
  • Obtained pre- and post-treatment vital signs and weight.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms, copied insurance cards to collect patient information for billing and insurance filing.
  • Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Obtained all prescribed laboratory testing.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information including personal and financial information.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Submitted patient statements and medical billing to insurance companies.
Expected in 05/1994 High School Diploma | Meadowbrook High School, Byesville, OH, GPA:
Expected in 05/1994 | Radio/Television Communications & Public Relations Mid-East Vocational School, Zanesville, OH, GPA:

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School Attended

  • Meadowbrook High School
  • Mid-East Vocational School

Job Titles Held:

  • Development Director
  • Ob/Gyn Specialists of SE Ohio
  • Dog Warden
  • Back Office Medical Assistant


  • High School Diploma

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