Detention Services Officer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To secure a position as an Eligibility Worker II for the County of Los Angeles Department of Social Services to further utilize my experience working in public assistance programs and services.

Expected in 05/2018
Bachelor of Arts: Sociology
California State University Dominguez Hills - Carson, CA,

Coursework in Sociology

  • Cum Laude Academic Honor
Expected in 2007
Associate of Arts: Sociology
Los Angeles Southwest College - Los Angeles, CA,

Coursework in Sociology

  • Cum Laude Academic Honor
Professional Experience
04/2009 to Current
Detention Services Officer Town Of Flower Mound Flower Mound, TX,
  • On-site supervision and security of minors within a correctional facility
  • Investigate and detect problems
  • Report Writing: special incidents and physical incidents
  • Take appropriate action in emergency or crisis situations
  • Access Probation Case Management System (PCMS) to update juvenile detainment and release information
  • Conduct individual and group counseling
  • Update unit forms, activity log, behavioral charts, and shift exchange information
  • Conduct daily program activities: grooming, school, meals, and recreation
  • Conduct direct enhanced supervision of youth who have attempted and/or verbalized self-injurious behavior or suicide
  • Communicate with staff regarding group tone, potential problems, and shift exchange information
  • Conduct Behavioral Management Programming (BMP) for detained youth who are in need of acquiring basic life skills, developing positive peer relationships, and help with family reunification with their parents
  • Perform work processes in Girls and Boys intake screening and court releases
  • Orientate (medical questionnaire/mental health screening) youth newly admitted into the facility
  • Access probation and various Department of Justice (DOJ) databases for case note information, juvenile arrests, court dates and dispositions, warrant information, and other inquiries
  • As needed, perform leadership duties as Acting Senior Detention Services Officer in Movement & Control
  • In excel, record employee attendance and overtime on administrative forms and submit via email to various levels of management
  • Assist the Officer of the Day with managing the daily work schedule to maintain staff-to-youth ratio in a housing unit
  • In excel, input employee attendance, unit coverage, enhanced supervision assignments, and overtime in various administrative forms
  • Work in coordination with intradepartmental personnel: Department of Mental Health, Juvenile Court Health services, religious clergy, and Los County of Education (LACOE)
  • Respond to inquiries from various law enforcement agencies at the local, state, and federal level
  • Provide staff support in prevention and intervention efforts with the Commercially Sexually Exploited Children Outreach (CSEC) program
  • Supervise youth during visitation with parents, private attorneys, psychologists, child advocates, and investigators
  • Handle to high-volume telephone inquiries from parents, attorneys, probation officers, general public, and outside law enforcement agencies
  • Send email correspondence to court officers and notify parents regarding the transport of detained youth to the Los Angeles County and USC Medial Center and/or incident involvement
  • Provide mentoring to newly appointed Detention Services Officers
  • Designed and coordinated comprehensive and enriched program activities designed for youth of specific age groups and gender to help motivate creativity, discover talents, improve social skills, behavior build self-esteem, foster respect, and empower youth to cultivate youth leadership
05/2006 to 01/2009
Senior Typist Clerk - Supervisor South Central Area Office-Probation City, STATE,
  • Supervised clerical staff of seven of the Adult Probation Supervision Unit
  • Oversaw and explained the work processes, departmental rules, and policies to staff
  • Addressed disciplinary controls
  • Planned and determined assignment or reassignment of staff
  • Wrote and reviewed performance evaluations
  • Evaluated employees’ strengths and assigned tasks based upon experience and training
  • Devised and distributed memos
  • Scheduled and conducted staff meetings
  • Maintained master time cards
  • Ordered and distributed office supplies
  • Processed and retrieved defendant case history from the Trail Court Information System (TCIS)
  • Updated defendant information into the Adult Probation System (APS)
  • Worked with management team to implement proper division of responsibilities
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
  • Interviewed, hired and trained new employees for clerical positions
05/2002 to 04/2006
Intermediate Typist Clerk-Court Tracker Kenyon Juvenile Justice Center-Probation City, STATE,
  • Assisted court officers with tracking and retrieving late and/or missing juvenile court reports
  • Constructed tracking lists of late or missing court reports; Notified management and Deputy Probation Officers in juvenile detention camps and area offices concerning reports not received
  • Retrieved inquiries in the Juvenile Caseload Management System (JCMS)
  • Notified responsible deputy probation officers and management in camps and area offices concerning court reports not received
  • Provided information and Temporary Assistance to Needy Family (TANF)

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Resume Overview

School Attended
  • California State University Dominguez Hills
  • Los Angeles Southwest College
Job Titles Held:
  • Detention Services Officer
  • Senior Typist Clerk - Supervisor
  • Intermediate Typist Clerk-Court Tracker
  • Bachelor of Arts
  • Associate of Arts