Highly-motivated Detention Corporal/Deputy with 18 years experience in the criminal justice system, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills. Educated in leadership with experience.
Supervised Booking Department as well as Main Control inside jail. Maintained professional environment at all times dealing with staff, inmates and public. Maintained care, custody and control of inmates being booked in and released from our facility Operated as Shift Supervisor in their absence Maintained a safe environment. Completed data entry and corresponding in-house/court paperwork in a timely manner with a high degree of accuracy. Inventoried/overseen/forwarded cash as well as inmate property. Answered telephones at a high calling level and answered questions regarding public information. Assisted in resolving outside matters as well as inside matters maintaining a high degree of professionalism. Managed internal emergencies and led a team of Detention Deputies. Trained skilled deputies as well as unskilled deputies in training (T.E.A.). Resolved/Reported behavioral concerns/incidents. Reported discrepancies/incidents in typed reports as well as utilized verbal communications between shifts and all supervisors. Assigned staff accordingly. Ensured policies and procedures were being followed and adhered to.
Maintained assigned alphabetical customer relations involving their insurance needs reference personal auto/home insurance as well as assisting other unassigned customers with corresponding requests/needs. Performed insurance quotes, endorsements and prepared policies for underwriting. Collected payments and required documents needed for processing and underwriting approval. Contacted customers regarding documents necessary to prevent termination of policies and for underwriting approval. Communicated as a liaison between underwriting insurance company and customer. Answered calls and assisted walk-in clients as well as potential clients. Pritchard's and Associates was an independent insurance agent which allowed them to service for multiple companies. My position required a high level of multi-tasking/date entry and knowledge of every company's regulations and underwriting requirements to meet qualifications for each specific company. Each companies policies were constantly updated and required knowledge proficiency in an attempt to avoid future cancellations of policies, lapse in coverage and negative customer relations.
Entered and processed loan payments. Traveled a local route that required pick-ups and drop-offs from clerk's office and to branch offices Delivered mail to corresponding departments. Contacted customers regarding loan documents that were necessary for completion of their loan. Completed data entry and filing.
Care, custody and control of inmate population. Operated assigned housing unit supervising inmates. Ensured policies and procedures were adhered to. Conducted responsibilities such as distributing medication, meals, canteen and mail. Performed recreation. Worked in multiple departments including Transportation and Visitation. Conducted security checks and maintained a physical log and documentation of inmates and their daily activities. Reported to Shift Supervisor any discrepancies/incidents through verbal and written communication. Maintained a professional and positive environment.
FDLE Corrections Certificate
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