Desktop Technician Iii Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Network Technician / Helpdesk Support

Desktop Technician with 10 + years configuring Windows XP and Windows7 in a network environment. Support end users using applications like MS Office 2003-2010 in medium to large environments in the manufacturing, medical and nonprofit sectors.

  • Computer Information Systems, Networking Technologies, Windows NT 4.0, UNIX System & Networking Servers / OS:
  • Active Directory, TCP/IP, DHCP, DNS, WINS, LPR, monitoring and administering Cisco routers & switches, SonicWall firewall, Cisco VPN, spam / content filtering using Tumbleweed device, EM64T (MP Intel Xeon rack-mounted server farms), IBM AS/400 mid-range computers, Windows Mobile and Palm OS PDAs, Business , Symantec Antivirus Corporate Edition Windows 7 4 Currently use
  • Windows XP 10 Currently use
  • Windows Server 2003 10 Currently use
  • Windows Server 2000 5 2008
  • Windows NT 4.0 10 2006
  • UNIX Basic Admin 2 2008
  • IBM AS/400 10 2006
  • Active Directory 2 2010
  • A+ 5 Currently use
  • DHCP and DNS 5 Currently use
  • DOS 10 Currently use
  • Firewalls - configuration 4 Currently use
  • Norton Ghost 5 Currently use
  • Oracle Applications 3 2006
  • SAN -Store Area Network- 6 Currently use
  • TCP/IP 6 Currently use
  • Technical support for end users 15 Currently use
  • Toad for Oracle applications 2 2006
  • Backup Products 10 Currently use
  • Windows NT Server, 2000,2003,2008, NT Workstation 4.0 / Win 9X, Windows XP, Windows 7.0 AS/400, Exchange 5.5 Server, (Exchange 2003 light) , Novell 4.11, DOS,OS/2
  • Network Infrastructure/
  • Connectivity / Protocols:
  • Printers (including barcode and multi-function printers, Zebra, Sharp, Ricoh, Savin)
  • Applications / Tools:
  • MS Office 2003, 2010, Terminal Server 2003, Veritas Backup Exec Ghost, Adobe Acrobat, Toad, Tumbleweed spam protection software, Oracle Applications 11i, MS SQL Server 2000, CISCO VPN Concentrators, Optio eCom Integrate and Design Studio 7.2, ADP ETime and PC Payroll, Captaris Right Fax 9
09/2012 to 01/2015
Desktop Technician III Native Hawaiian Veterans Atlanta, GA,
  • Image computers and install applications for end users. Take phone calls coming to the Helpdesk and process e-mail requests creating tickets using Servicedesk9 software.
  • Troubleshoot software and hardware issues, assist end users with remote connections to Citrix.
  • Configure desktops, laptops, image computers.
  • Install and configure iPads and cell phones.
  • Create network users accounts, create security groups in Active Directory.
2006 to 2012
Network Technical Support SPECTRE PERFORMANCE City, STATE,
  • Manufacturer of after market parts for muscle cars Responsible for supporting computer network, server administration, firewalls configuration.
  • Ran backups and restores, create scripts to automate EDI process.
  • Support end users with different computer applications geared for the car industry.
  • Troubleshoot software and hardware, in windows and mac platforms.
  • Configured new phones for existing phone system Project Highlights: Part of team that upgraded telephone system to use VoIP.
  • Integrate legacy software to work with Windows 7 Upgrade Internet connections Centralize company data in a SAN system for effective access,.
  • Automated data transfers to a centralized SAN, using MS tools like robocopy in order to schedule data transfer after hours.
  • Setup wireless network to connect warehouse computers to the network.
01/2000 to 01/2006
Network Analyst /Helpdesk Lead PAPERPAK PRODUCTS City, STATE,
  • Manufacture of incontinence products, makers of Attends) Responsible for managing internal network infrastructure in a 24x7 environment (Server and LAN troubleshooting & resolution) hardware / software installation, configuration, upgrades, and troubleshooting, backups, and disaster recovery planning.
  • Provide support for 800+ corporate users in North America and Europe.
  • Manage technologies that include Windows Server 2000, 2003, XP Professional, Terminal Server 2003 and Windows NT 4.0.
  • Responsible for user account administration, MS Exchange 5.5 administration and configuration, set up of Active Directory, and testing of AD and Exchange 2003.
  • Build servers and workstations.
  • Configure laptops, troubleshoot CISCO client VPN connections, dial-up, and WAN access Implemented and upgraded software, including ADP payroll system, E-time and PC time clock.
  • 6 years of experience in troubleshooting, testing, upgrading, support and maintenance of network infrastructure.
  • Responsible for Server and LAN troubleshooting and resolution, Hardware/ Software Installation and Configuration, Backups, and Disaster Recovery planning Proven record or rapid promotion with each employer due to strong performance, work ethic, and team work.
  • Project Highlights: Key member of team responsible for Data Center relocation to North Carolina.
  • Part of core IT group that upgraded Windows NT 4.0 to Active Directory Key member of hardware/software rollout for 500+ users, from Windows NT to Windows XP Professional Responsible for Terminal Server upgrade from Windows 2000 to 2003 Set up and upgraded ADP payroll system for North America business.
Expected in 2001
AS: Computer Information Systems
Chaffey College - Rancho Cucamonga, CA
Computer Information Systems
Expected in 1983
Did not complete: Computer Science

Computer Science

A+ 5, Active Directory 2, Active Directory, Adobe Acrobat, ADP, ADP payroll, AD, Antivirus, AS/400, IBM AS/400, automate, Backup, Basic, CISCO, Cisco routers, Citrix, Hardware, computer applications, content, client, data transfer, desktops, DHCP, Disaster Recovery planning, DNS 5, DNS, DOS, EDI, Fax 9, Firewalls, firewall, Ghost, Image, Information Systems, Intel, LAN, laptops, mac, managing, access, Exchange, Exchange 5.5, MS Exchange 5.5, MS Office, Windows 7, Windows, Windows 7.0, Win 9, Windows 2000, 2000, 2000 5, Windows NT Server, Windows NT, Windows NT 4.0, Windows XP, Network, Networking, Norton Ghost 5, Novell 4.11, OS, Oracle Applications, Oracle Applications 3, Oracle applications 2, OS/2, Palm OS, Payroll, phone system, Printers, promotion, Protocols, SAN, Servers, scripts, Software Installation, MS SQL Server, switches, Symantec, TCP/IP, TCP/IP 6, team work, Technical support, telephone, phones, Terminal Server, Toad, Troubleshoot, troubleshooting, UNIX System, UNIX, upgrades, upgrading, Upgrade, Veritas Backup, VoIP, VPN, WAN, NT Workstation 4.0
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Resume Overview

School Attended
  • Chaffey College
Job Titles Held:
  • Desktop Technician III
  • Network Technical Support
  • Network Analyst /Helpdesk Lead
  • AS
  • Did not complete

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