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Desktop Technician Resume Example

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DESKTOP TECHNICIAN
Experience
Desktop Technician
November 2017 to CurrentlOCKHEED MARTIN － Sunnyvale, CA
  • Transforming laptops and desktops of over 3,000 employees from Windows 7 to Windows 10 Providing IT technical support to end users thus enabling them to continue with their duties Troubleshooting laptop and desktop operating system and application errors Overseeing trouble tickets from inception to closing to include tracking the resolution progress and updating customers of ticket status Completing UDI advertising and loadset addition and removal Working with other departments to locate and manage user's upgrades/refreshes to Windows 10 Utilizing SCCM, DMT, ITAM, A-tool, and Asset Assimilator to perform backend and post refresh operations.
Test Technician
March 2017 to November 2017Hyve Solutions － Fremont, CA
  • Performed the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies of Linux servers on time and efficiently so as to meet shipping requirements.
  • Repaired servers using both hardware and software methods to include: dimm, hdd, ssd, cpu, psu, etc.
  • Followed test process instructions so that all servers are uniformly tested and validated as passed or failed.
  • Noted detailed updates, thru various tracking systems, of servers repaired or unrepaired so that management and other groups can see changes made.
Education
Comptia a+ certification : 2017Eastern Washington university － Cheney, Washington
B.A : Business AdministrationJohn Hloom- Resume 2Business Administration
Skills
advertising, calibration, closing, hardware, cpu, excellent customer service, database, desktops, laptops, Linux, Mac OS, mechanical, Windows 7, Windows, network and printers, operating system, progress, servers, shipping, technical support, Troubleshooting, upgrades
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Resume Overview

Companies Worked For:

  • lOCKHEED MARTIN
  • Hyve Solutions

School Attended

  • Eastern Washington university
  • John Hloom- Resume 2

Job Titles Held:

  • Desktop Technician
  • Test Technician

Degrees

  • Comptia a+ certification : 2017
    B.A : Business Administration

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