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Desktop Technician Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Enthusiastic and resourceful desktop support professional with collective experiences in in a variety of desktop operating systems, hardware components and network peripherals. Ability to perform at optimum levels in fast paced environment and an excellent technical team player, and ability to rapport with diverse end users.

 Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development. Innovative Computer Technician with [Number] years in computer maintenance and repair. Advanced knowledge of [Software Name], as well as extensive experience with [Computer Brand] and [Computer Brand] computers.
Skills
  • Desktop and laptop repair
  • Internal components installation
  • Detail-oriented
  • Mobile data devices installation
  • Routing protocols knowledge
  • Strong communication skills
  • Focused
  • Self-starter
  • Patient
  • Innovative thinker
Work History
07/2013 to 11/2013
desktop technician Outsource Consulting Services, Inc Palo Alto, CA,
  • Provide in-house support for internal users, imaging and deployment of new PC hardware and software applications for Windows 7 & Epic Roll Over.
  • Troubleshoot, resolve, and escalate control center assigned incidents.
  • Complete Remedy Incident Tickets, map department for ports, outlets, and equipment.
  • Provide in-house support for populating and managing all device and demographic data.
  • Upgrade all Dell PC's and printers to HP.
  • Deploy laptops, carts, printers, label scanners.
  • Assemble and install Ergotron equipment for wall mounts, laptops, and carts.
  • Set up equipment for [Number] employees, including installing cables and hardware.
  • Set up equipment for [Number] employees, including installing cables and hardware.
  • Set up equipment for [Number] employees, including installing cables and hardware.
11/2007 to 07/2010
Field Technician Atlas Technical Consultants, Inc. , ,
  • Troubleshoot various service calls regarding Desktops/Laptops/Printers/servers and POS devices and resolved 85% to 95% of all issues.
  • Executed server components break-fix activities for various clienteles such as mortgage office, branch retail stores and investments brokerage sites.
  • Performed essential hardware repairs, research the replacement parts and submitted part orders.
  • Independently executed daily task list including PC, peripherals and Printer installs, moves, add and change in a client environment.
  • Provided level I and II onsite support of site and end users' desktops, laptops and printers.
  • Insured customer satisfaction throughout the service delivery transaction.
  • Worked closely with customers to troubleshoot and resolve requests or problems associated with hardware, software, and network access.
  • Set up equipment for [Number] employees, including installing cables and hardware.
  • Maintained accurate hardware and software inventories.
  • Set up and configured hardware and software on company equipment.
  • Built and repaired [Computer Brand Name], [Computer Brand Name] and [Computer Brand Name] computers.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Repaired and replaced hardware, including [Hardware type].
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
03/2005 to 11/2007
Sr. Field Tech/Desktop Support Specialist Rochester General Health System Alfred, NY,
  • Performed administration duties and system maintenance on desktop management technologies; including but not limited to desktop operating systems, software distribution technologies, and software packaging tools.
  • Recommended and defined solutions that contributed to strategic goals by prioritizing and focusing on key tasks and processes within areas of responsibility.
  • Installed desktop, laptop, LAN and local printers.
  • Installed and configured VPN secure client, wireless devices.
  • Onsite troubleshoot and resolution utilizing remedy service ticketing system using SMS remote and Net Meeting tools.
  • Assess the needs for repair and replace parts including the CPUs, I/O, NIC RAM and hard disks.
  • Maintained [Number]% uptime on company networks through careful and preventative maintenance.
  • Resolved virus and malware issues with a [Number]% success rate.
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Repaired and replaced hardware, including [Hardware type].
  • Ordered necessary supplies and parts to repair malfunctioning hardware.
  • Traveled up to [Number] miles to meet customers on location to handle hardware and software issues.
  • Built and repaired [Computer Brand Name], [Computer Brand Name] and [Computer Brand Name] computers.
  • Restored data, operating systems, files, documents and drivers.
  • Set up equipment for [Number] employees, including installing cables and hardware.
02/1999 to 03/2005
Desktop Support Specialist World Savings City, STATE,
  • Provided Level I & II desktop support and customer service.
  • Diagnosed and troubleshoot end-user.
  • Issues involving desktops, laptops, personal computing devices, printers, and recovery of data.
  • Participated in deploying over 600 Windows XP systems.
  • Company wide network conversion to.
  • Ethernet on desktops and LAN printers.
  • Deployed over 200 network printers and configured with.
Education
Expected in
Associate of Science: Accounting
Network Administration CLC Napa Valley College - San Francisco Napa, CA
GPA:
Accounting
Expected in
Medical Terminology, Billing and Coding Hayward Adult School Hayward, CA CompTIA A+ Hardware/Software Certification:
- ,
GPA:
Certifications
Skills
A+, Billing, CA, Hardware, conversion, client, customer satisfaction, customer service, delivery, Dell, Dell Desktops, Desktops, Ethernet, ghost, hard drives, HP, imaging, investments, LAN, Notebooks, Laptops, Lexmark Printers, Lotus Notes 6.0, managing, Medical Terminology, access, MS Office, office, Windows 7, Windows 2000, Windows XP, network printers, network, networking, NIC, Operating Systems, packaging, PC's, PC hardware, peripherals, POS, Printer, Printers, processes, Coding, RAM, rapport, repairs, research, retail, scanners, Servers, SMS, strategic, Symantec, TCP/IP, desktop support, Troubleshoot, Upgrade, VPN
Additional Information
  • Able to prioritize in a complex, fast-paced environment. Exceptionally dependable and reliable. Possessed strong work ethic.

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Resume Overview

School Attended
  • Network Administration CLC Napa Valley College
Job Titles Held:
  • desktop technician
  • Field Technician
  • Sr. Field Tech/Desktop Support Specialist
  • Desktop Support Specialist
Degrees
  • Associate of Science
  • Medical Terminology, Billing and Coding Hayward Adult School Hayward, CA CompTIA A+ Hardware/Software Certification