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Desktop Support Technician Resume Example

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DESKTOP SUPPORT TECHNICIAN
Summary
Help Desk Technician with a vast knowledge of web applications, computer programs and the consumer relation skills to excel in any workplace environment.
Skills
  • Exceptional telephone etiquette Troubleshooting proficiency
  • Patient and diligent Vast technical knowledge
  • Experience in an inbound call center enviornment
  •  Windows XP/Vista
  • Microsoft Office expert
  • Windows Server 2012
  • Printer Repair
  • Mobile Device Management
  • Windows 7 expert
  • O365 SharePoint Admin
Accomplishments
  • Exceeded monthly goals by successfully handling more than 210 calls per week.
  • Promoted to Case Manager.
  • Awarded a Customer Excellence Award upon the completion of a customer satisfaction and product knowledge training.
  • Multiple awards for work performance.
Experience
Desktop Support Technician
November 2015 to June 2017Company Name － City, State
  • Supported over 1700 users single handedly as the only on site technician.
  • Used Microsoft 365 and Exchange.
  • USed Active Directory on a daily basis.
  • Experience manipulating Print Servers using RDP.
  • Implemented stratigies to increase productivity.
  • Led in teh purchase of over 200 new PCs for teh upcoming semester.
  • used ConnectWise ticketing system.
  • AVG ticket life 1.7) Provided base level IT support to company personnel.
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
Relocation Specialist
September 2014 to September 2015Company Name － City, State
  • Coordinated rush orders and order changes.
  • Resolved problems for customers, warehouses and carriers.
  • Acted as a liaison between logistics, carriers and customers.
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Monitored shipments to guarantee on-time delivery.
Warehouseman
May 2014 to September 2014Company Name － City, State
  • Selected products for specific routes according to pick sheets.
  • Unloaded, picked, staged and loaded products for shipping.
  • Connected hoses and operated equipment to move liquid materials into and out of storage tanks on vessels.
  • Oversaw warehousing and storage practices and housekeeping.
  • Transported goods from racks, shelves and vehicles.
Consumer Relations Representative/ Case Manager
August 2012 to April 2013Company Name － City, State
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer situations.
  • Helped customers track and ship packages, responding to an average of 35 calls per day.
  • Processed an average of 35 inbound and outbound calls per day.
  • Completed follow-up correspondence in a timely manner to esure customer satisfaction.
  • Informed customers about issue resolution progress.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
PC Technician
May 2012 to October 2012Company Name － City, State
  • Compucom.
  • Rapid City, South Dakota Set up, tested and configured networks, desktops, laptops and printers.
  • Designed, implemented and maintained 8 company databases.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Installed motherboards, processors, RAM and graphics cards.
  • Troubleshot Network issues and resolved problems accurately and efficiently.
  • Performed diagnostic tests and repaired malfunctioning hardware and software.
Substitute Teacher
November 2011 to March 2012Company Name － City, State
  • Established and enforced rules for behavior and procedures for maintaining order among the classroom.
  • Acted as a liaison between teacher and students to ensure progression of the structured curriculum.
  • Collaborated with the school administration to provide the best learning experience with disregard to a teachers absence.
Client Systems Technician
March 2011 to June 2014Company Name － City, State
  • Fixed bugs as they were encountered.
  • Set up equipment for employee use.
  • Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
Cashier
June 2009 to December 2009Company Name － City, State
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Resolved guest complaints promptly and professionally.
  • Served fresh, hot food with a smile in a timely manner.
Education and Training
High School Diploma : Information Technology, 2010First Coast High School － City, StateMember of National Honor Society Information Technology
Bachelor of Science : Information Technology and Computer SystemsFlorida State Community College － City, StateInformation Technology and Computer Systems
Skills
Active Directory, call center, strong interpersonal skills, hardware, clients, customer satisfaction, databases, delivery, desktops, e-mail, graphics, IT support, laptops, logistics, materials, Exchange, Microsoft Office, Windows 7, Windows XP, motherboards, negotiation, Network, networks, personnel, pick, Print Servers, printers, processors, progress, RAM, repairs, shipping, structured, teacher, technical assistance, technician, telephone etiquette, phone, Troubleshooting, Vista, warehousing
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Resume Overview

School Attended

  • First Coast High School
  • Florida State Community College

Job Titles Held:

  • Desktop Support Technician
  • Relocation Specialist
  • Warehouseman
  • Consumer Relations Representative/ Case Manager
  • PC Technician
  • Substitute Teacher
  • Client Systems Technician
  • Cashier

Degrees

  • High School Diploma : Information Technology , 2010
    Bachelor of Science : Information Technology and Computer Systems

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