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desktop support technician resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Strategic Cloud Administrator with expertise in infrastructure management and disaster recovery planning. Works collaboratively with IT teams to implement threat-response initiatives and reduce vulnerabilities. Motivated professional offering strong in Cloud Administration. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.

Skills
  • Operating Systems- Windows Server- 2019,2016,2012
  • Protocols- HTTP, HTTPS, RDP, FTP, TCP/IP, SSL, UDP
  • Active Directory knowledge - Azure AD Tenant
  • Configuration management
  • Languages- Powershell Scripting, Azure CLI, ARM Template in JSON format, SQL
  • Virtual Machines
  • VNETS
  • Azure Services
  • DataBases- SQL server, 2016/2017 Ms Access, Oracle
  • Virtualization- VMware and Hyper-V
  • Server Setup- Active Directory Domain Controllers, DNS, DHCP, Key Management Server (KMS), SQL servers, SCCM and WSUS server.
  • Other Tools- MS-Office, Visual Studios, SQL Server Management Studio, TeamViewer, PowerBI, Microsoft 365 Administration.
Experience
11/2021 to Current
Desktop Support Technician Yum! Brands, Inc. Kentucky, AR,
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Maintain DOD compliance. System Re-images
  • Handled maintenance tasks to promote improved network availability.
  • Surveyed and supported technology assets to maintain business continuity.
  • Oversaw bug reports and completed resolutions within adequate timeframes.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Designed and customized implementations to provide system integrity and security.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
06/2021 to Current
Cloud Administrator Leidos Oak Ridge, TN,
  • Experience Working with Cloud computing and Virtualization
  • Strong Endpoint device support( Desktop computers, Laptops, Surface hubs, Surface Pro's
  • Administrators Azure AD User's, Groups, Devices, ANd participate in migration Between On-Prem and Azure AD through AD Connect.
  • Experience with MS 365 and Office 365, Including Teams, Sharepoint, One drive and Exchange Online.
  • Hands-On experience With Unix/Linux Environment
  • Administrator on Physical Server and Virtual Servers, using Virtualization Technology such as Hyper-V, Xenserver and VMware.
  • Perform Automation tasks in Powershell, Azure CLI and JSON form ARM Templates.
  • Deployment fo Virtual Machines to VNETS using Azure Portal or POWERSHELL.
  • Configuring Availability Sets, Virtual Machine scale sets with load balancers, VNETS, NSG, and Docker and Kubernetes
  • Configuration of Azure VNETS, Subnets, DHCP, DNS, NSG, Load Balancers, Front door, Application Gateway and Traffic Manager.
  • Provision, Manage and Monitor storage Accounts.
  • Ability to install OS on Servers and Devices
  • Ability to Work on IOT devices.
04/2021 to 11/2021
PC Technician Saic (Science Applications Int.) Offutt Air Force Base, NE,
  • Performed computer system, software and peripheral installation, maintenance, troubleshooting and repair to achieve nonstop availability.
  • Oversaw equipment procurement, installation, maintenance and disposal tasks.
  • Assessed system service needs, diagnosing fixes and lending technical and application support for various configurations and deployments.
  • Monitored, tracked and documented service support activity to assist future problem resolution.
  • Maintained network and system performance thresholds based on MCSE certification, knowledge of up-to-date hardware concepts and familiarity with governmental regulations.
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
11/2019 to 03/2021
Desktop Support Technician Yum! Brands, Inc. Dallas, TX,
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
  • Lent technical support, consulting and implementation services to maintain system performance thresholds.
  • Handled maintenance tasks to promote improved network availability.
  • Surveyed and supported technology assets to maintain business continuity.
  • Oversaw bug reports and completed resolutions within adequate timeframes.
  • Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
  • Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Evaluated software testing, deployment and updates to maintain compliance with organizational mandates.
Education and Training
Expected in 11/2019
Technical School : Information Technology
Hope Project - Washington, Dc,
GPA:

Comptia Security Plus Certification

AZ-104 Administrator Certification

DOD Security Clearance ( Secret

Expected in 01/2019
GED:
GED - Landover, Md,
GPA:
Certifications

CompTia Security + Certification

AZ-104 Administration Associate Certification

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Resume Overview

School Attended

  • Hope Project
  • GED

Job Titles Held:

  • Desktop Support Technician
  • Cloud Administrator
  • PC Technician
  • Desktop Support Technician

Degrees

  • Technical School
  • GED

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