Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Knowledgeable Desktop Support Specialist with 7 years directing necessary technical support and testing updates to maintain organizational guideline compliance. Expertly handles installations, configurations and troubleshooting to support nonstop hardware, software and peripheral operation. Critical role cultivating IT blueprint strategy, deployment and execution. Logs technology inventory to guarantee nonstop operations.
Skills
Project organization
Organization
Team building
Communications
Inventory management
Customer service
Administrative support
Security systems
MS Office
Business operations
Problem resolution
Team management
Experience
03/2017 to 01/2018Desktop Support SpecialistN3 | Tempe, AZ,
Assessed operational data and configuration notes to maintain written end-user documentation.
Tracked hardware assets, ordering equipment to maintain accessible inventory.
Evaluated software testing, deployment and updates to maintain compliance with organizational mandates.
Prepared files for web upload and built, formatted, updated and printed proposals, forms, letters, memorandums and spreadsheets to complete project orders.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Performed site evaluations, customer surveys and team audits.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
09/2014 to 03/2015Desktop Support EngineerProsper Marketplace Inc | San Francisco, CA,
Configured new employee work stations, including all hardware, software and peripheral devices.
Observed system functioning and entered commands to test different areas of operations.
Updated software versions with patches and new installations to close security loopholes and protect users.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Removed malware and viruses from laptops and desktop systems using specialized software.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Reviewed current hardware and software and recommended modifications to increase system speed.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Repaired hardware components on networks, including firewalls, & routers.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Maintained inventory of IT supplies by checking and documenting levels regularly.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
04/2014 to 09/2014Desktop Support EngineerProsper Marketplace Inc | Phoenix, AZ,
Troubleshoot Computer Problems
Office & Other software Installations
Upgrade Firmware on CPU Devices
Configured new employee work stations, including all hardware, software and peripheral devices.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Provided senior technical support to both in-house staff and user departments for all network applications.
Removed malware and viruses from laptops and desktop systems using specialized software.
Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Performed daily maintenance of computer systems to keep network processes fluid.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Assisted in technical support process refinement to improve customer service and support.
Education and Training
Expected in 06/2013High School Diploma | Mission Viejo High School, Mission Viejo, CAGPA:
Expected in Associate of Science | Computer And Information SciencesMontana State University - Bozeman, Bozeman, MTGPA:
Expected in Associate of Science | Computer And Information SciencesOrange Coast College, Costa Mesa, CA, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
