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desktop support specialist resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
To hold an exciting and challenging position in an I.T. environment that will allow me to improve my skill set as a technician and to bring worth to the business environment.
Highlights
Server OS 2003, 2008R2,2012,Desktop OS, XP,Vista,7,8,8.1, Max OS X, MS Office 07,10,13, Active Directory, Microsoft SQL Server Management Studio, Java, Imaging Ghost, Microsoft Imaging, Microsoft Lync 2010, Bit locker, Oracle database10g,11g, PC Hardware, Software, Connected Backup, Net Backup, Networker, Symantec Endpoint Protection, PC Anywhere, Service Now Ticketing system, DreamweaverCS6, Adobe Photoshop CS2, Adobe Illustrator CS2,Adobe Photoshop Elements 4.0, Token-ring Networks, Configuration Switches, Wireless Networking, Internet Security, VMware, Cisco VOIP, Cisco Routers, Server Racking, Patch Cabling, SUN and Switches, Hubs, DNS, DHCP, NAT, NAS, TCP/IP, LAN/WAN, Fiber Channels, Client VPN, Biopharmaceutical, ELN,SOP,GXP, SLA, SciFinder, Windows Migration, Citrix, Epic Systems
Experience
Desktop Support Specialist, 06/2015 - Present
N3 Salt Lake City, UT,
  • Active Directory Administration for new users, editing users, or terminating users Used Windows Server 2008 R2 Stander to manage printers computers for all locations Assisted users and refurbished Apple laptops/iMAC with OS X Mavericks and updates Used Spice works ticketing system to manage helpdesk requests for all IT related Created Symantec Ghost images for various divisions for laptops, desktops and tablets Installed and configuring Microsoft office 2007 for new and existence end users Performed computer repairs and virus/malware cleanup for end users when requested Installing and configuring Symantec Endpoint protection on all users laptops and PCs Troubleshooting EPIC related issues for the nurses/doctors and other staff at LCHC Performed onsite and remote access to troubleshooting computers and network issues Accessed Asset Management to manage computers and tablets for new and old users Make routine moves, additions, and/or changes on the office VoIP system and provide support Address LAN connectivity issues for all staff at LCHC locations.
Desktop Support, 03/2015 - 06/2015
Bgc Partners Ortonville, MI,
  • Installed and supported users in desktop operation systems, such as windows7, 8.1,Vista Ability to troubleshoot and resolve desktops and laptops issues remotely and at desks Troubleshoot and break fix network printers, add printers to print station queue Troubleshooting and break fix Apple products running OS X Mavericks, Lion and Yosemite Supported Zebra, HP, Xerox, Lexmark, Dell, IBM, Konica Minolta and Ricoh printers Maintained and ensuring all details of request are met within service desks SLA's Use ticketing system Service Now to resolve Help Desk tickets for issues and requests regarding laboratory computers including software upgrades, Windows OS upgrades and troubleshooting Troubleshoot and configure PST files/OST file regarding Microsoft office 2010 Imaged and reimaging desktops laptops using Microsoft Image for new or existence users Responsible for wiping all desktops/laptops for disposal by using SDS Disposal software Used Connected Backup to back up users data and retrieve t after reimaging or disaster.
Networking Tech Intern, 04/2009 - 10/2009
South End Technology Center City, STATE,
  • Repaired and refurbished computers with Windows, MAC OS X, Hard Drives updated Monitored Server AS/400, update and install hardware/ software, configure and backup Installed and configure Lotus Notes on Windows, Mac, Unix as well as troubleshooting Provide front line off hours support to end user community when the Helpdesk is not staffed Strong knowledge in IP Addressing, Sub netting IPV4/IPV6, troubleshooting LAN/WAN, TCP/IP networking protocol Installed and troubleshoot of hardware and software for printers and computers Perform local server backups, Net backup package the backups and ship them off site to vendors Address LAN connectivity issues for all students.
Education
Associate Degree: Applied Science, Expected in September 2009
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Gibbs College of Boston - Boston, MA
GPA:
Status - Applied Science
Computer Network Operations - Digital Lifestyle and Network Security Specialization: , Expected in
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- ,
GPA:
Status -
Practical Nursing Certification program (PN): , Expected in July2014
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Intercoast Career Institute - Kittery, Maine
GPA:
Status -
Certifications
Network+ Certification- Anticipating date, September 2015,
Skills
Active Directory, Adobe Illustrator, Adobe Photoshop, Apple, AS/400, Asset Management, Backup, Cabling, Cisco, Cisco Routers, Citrix, hardware, Client, Dell, desktops, DHCP, DNS, editing, Ghost, Hard Drives, Help Desk, HP, Hubs, IBM, iMAC, Image, Imaging, Internet Security, IP, Java, LAN, laptops, Lotus Notes, Mac, MAC OS, Max, access, Microsoft office, MS Office, office, Windows OS, Windows, windows7, works, Migration, NAS, network printers, Network Security, Network, Networking, Networks, Nursing, OS, Oracle database, PC Anywhere, PC Hardware, printers, repairs, SLA, SOP, Microsoft SQL Server, SUN, Switches, Symantec, TCP/IP networking, TCP/IP, Token-ring, Troubleshoot, Troubleshooting, Unix, upgrades, VPN, Vista, VOIP, WAN, Windows Server

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Resume Overview

School Attended

  • Gibbs College of Boston
  • Intercoast Career Institute

Job Titles Held:

  • Desktop Support Specialist
  • Desktop Support
  • Networking Tech Intern

Degrees

  • Associate Degree
  • Computer Network Operations - Digital Lifestyle and Network Security Specialization
  • Practical Nursing Certification program (PN)

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