A competent IT support professional with a proven track record of providing specialist
technical and helpdesk support. Extensive experience of working in the front line
helping clients and colleagues resolve complex technical IT issues. Possessing
excellent client facing skills, natural problem solving and analytical skills.
Extensive knowledge of the methodology and techniques of data processing
In-depth knowledge of using and troubleshooting computer peripheral equipment
Vast knowledge of industry current software and hardware
Adept at identifying and resolving computer performance issues
Proficient in Microsoft Word, Excel, Access, Powerpoint, Outlook and Visio
Knowledgeable in Windows X, Windows Vista, Windows 7 and Mac OS X
Experienced in McAfee, Avast, AVG, Norton
Deploying new hardware, server backups & evaluating new software & security risks
Provide secondary support for LAN administration
Desktop Support Specialist October 2013 to May 2014Pro IT － Houston, TX
Took anywhere between 20-60 calls on a day to day basis
Provided configuration support for both Microsoft Office Suite and Adobe Acrobat
Provided exceptional customer service on a daily basis, including taking extra steps towards ensuring the end user is 100% satisfied
Performed periodic backups and maintenance of key systems
Maintained and supported remote clients.
IT Support Specialist September 2014 to April 2016ECS Inc. － Houston, TX
Recorded Problems and resolution details in the Remedy ticketing system.
Installed, configured and maintained all desktop, laptop workstation and software systems for office users.
Maintained and troubleshot Operating Systems including Windows XP Windows 7 and MAC OS X.
Provided maintenance, installation and configuration of network and workstation hardware and software
Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions
Associate of Applied Science : Information Technology Support Specialist, 2016HCC － Houston, TXGPA: 3.4