Desktop Support Specialist resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Authorized to work in the US for any employer Attentive Desktop Support Technician with [Number] years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means. Friendly [Job Title] with over [Number] years of computer systems experience. Proven skills in installing, repairing and upgrading organizational hardware and system equipment. Strong problem solver always ready to boost client satisfaction and grow company reliability. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Error Detection
  • System Performance Assessment
  • Attention to Detail
  • Hardware and Software Repair
  • Organizational Skills
  • Collaborative Team Player
  • Tracking and Documentation
  • Issue and Resolution Tracking
  • Help Desk Support
  • Resolving Problems and Incidents
  • Computer Diagnostics
  • Friendly and Patient
  • Technical Troubleshooting
  • Multitasking and Prioritization
  • Highly Professional
  • Microsoft Windows and Office
  • Kayako Support Ticketing System
  • User Training
  • Time Management
  • Equipment Inspection
  • Component Replacement
  • Positive and Upbeat
  • Desktop Partitioning Software
  • Online Chat Support
  • Hardware and Software Configuration
  • System Configuration
  • Problem Solving
  • Creative Issue Resolution
  • Remote Technical Support
  • Mobile Device Repair
  • Inventory Procedure Documentation
  • Employee Computer Support
  • Device Installation
  • Vendor Relations
Work History
Desktop Support Specialist, 09/2019 to Current
Rochester General Health SystemBergen, NY,
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
  • Learned and implemented new software testing procedures.
  • Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
  • Obtained and evaluated information about new systems, peripherals and software technology.
  • Purchased, setup and installed new computers.
  • Enhanced helpdesk ticketing system, resulting in [Number]% reduction in support call turnaround time.
  • Worked with various systems, software and peripherals and various types of games.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Retained existing clients and developed [Number] new accounts by extending high quality and efficient support service.
Senior Laptop Repair Technician, 05/2014 to Current
Computer Repair DoctorCity, STATE,
  • Ultrasonic cleaning - motherboard liquid damage - all kinds of laptops and apple i Mac from oldest to newest model - replace motherboard, power supply, hard drive and LCD screen
  • Apple laptop - replace keyboard, motherboard, power jack, MAC glass, LCD screen iphone - lcd screen replacement data recovery - usb flash drive, HDD
Computer Tech, 09/2008 to 08/2011
Amazing Computer SolutionsCity, STATE,
  • Optimize Windows programs for efficiency
  • Anually install all applications on computers
  • Emove viruses, spyware, malware, and Trojans
  • Nstall anti-virus, spyware, and other malware software
  • Etrieve lost data from hard drives
  • Erform registry maintenance
  • Ptimize Start-Up programs
  • Nstall Windows Operating System
  • Nstall several different Linux distros
  • Eset or remove password if user forgot
Web Master, 09/2008 to 04/2010
Amazing Computer SolutionsCity, STATE,
  • Design and layout including security and commerce functions
  • Monitor all websites to make sure they are operating without broken links or errors
  • Create static and dynamic websites
  • Implement security features including creating and deleting passwords for clients to access email and database features
  • Add e-commerce functions to allow customers more options in purchases using credit cards and paypal
Bachelor's: Information Technology, Expected in 2008
Kaplan University - ,
  • Dean's List [Semester and Year]

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Resume Overview

School Attended

  • Kaplan University

Job Titles Held:

  • Desktop Support Specialist
  • Senior Laptop Repair Technician
  • Computer Tech
  • Web Master


  • Bachelor's

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