Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

IT technician well-versed in assisting educational, research, municipal, design, and production users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates alone to troubleshoot and fix concerns. Experienced in event-oriented and facility-specific project management.

  • Application support
  • Data management
  • Software diagnosis
  • Technical issues analysis
  • Desktop support
  • Project Management
  • Media Relations
  • Marketing and Promotions
  • Skilled in Adobe Photoshop, Audition, InDesign, and Illustrator
  • Skilled in IT hardware maintenance, repair, and replacement
  • Comfortable working in various productivity suites including G Suite, Microsoft Office 365, and open source suites LibreOffice and OpenOffice as well as various operating systems including Windows, macOS, and Linux (Debian, Fedora, and Arch)
  • Versed in remote meeting, collaboration, instruction software like Zoom, Slack, Gather Town, and Teams.
Work History
06/2019 to Current
Desktop Support Specialist / AV Technician Hospice Of Chattanooga Athens, TN,
  • Obtained and evaluated information about new systems, peripherals, and software technology.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Maintained a pool of laptops to be loaned out to faculty, staff, and students.
  • Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
  • Help entities in the Computer Science Department (faculty, staff, orgs, etc) with events both in-person and virtual (Zoom meetings/webinars, Gather Town, etc).
  • Administrated the Computer Science Department Zoom enterprise account.
  • Work with faculty and staff on various video projects, such as editing and uploading talks and presentations as well as some promotional video.
  • Monitored and repaired audio, video, control systems, and video conferencing equipment.
  • Worked with the University Institutional Reporting, Research, and Information Systems (IRRIS) to update annual space/lab usage surveys.
  • Aid in maintenance and repair of the GDC facility.
01/2015 to 06/2019
IT Technician / Video Editor City Of Vidalia City, STATE,
  • Break down and evaluate user problems using test scripts, personal expertise and probing questions.
  • Remove and replace malfunctioning computer parts to correct hardware problems.
  • Configure hardware, devices and software to set up new work stations for employees.
  • Patch software and install new versions to eliminate security problems and protect data.
  • Remove malware, ransomware and other threats from laptops and desktop systems.
  • Provide solutions to operations issues for users of various municipal and law enforcement related software (PTS, UBS, Asyst, and Firehouse) working closely via phone, email, and onsite.
  • Document all transactions and support interactions in system for future reference and addition to knowledge base.
  • Deliver edits with multiple camera angle choices, titles, graphics, audio and special effects.
  • Edit municipal record and promotional type videos for digital distribution by managing graphics, sound, music mix and color correction.
  • Edit footage to create videos for multiple multimedia platforms.
  • Aided in the set-up and operation of various city handled events (concerts, festivals, municipal meetings, conventions, parades, etc).
  • Maintained, repaired, and upgraded both in-house and off-site utility hub complexes.
09/2007 to 12/2014
Studio Engineer / Graphic Design Sunburst Media City, STATE,
  • Used special software to mix and edit tracks, including Adobe Audition and Cool Edit Pro.
  • Transformed video and audio recordings into digital formats for editing and archiving.
  • Captured and recorded audio using standard field audio equipment.
  • Used Adobe Photoshop, InDesign, and Illustrator to create images and layouts for various projects including billboard, website ads and banner, and several print publications.
  • Set up and wired several FM radio station studios, including installation of audio hardware (pre-amps, processors, etc) as well as automation and broadcast software.
  • Managed event logistics and operations for various station events (concerts, conventions, remote broadcasts, etc).
  • Maintained, repaired, and upgraded both on and off-site transmitter locations.
09/2000 to 05/2006
Program Director KNSU Radio Station / Nicholls State University City, STATE,
  • Checked programming logs and live broadcasts for conformance with FCC requirements to avoid legal issues.
  • Assisted station manager with developing budget and schedule.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Expected in 2006
Bachelor of Science: Psychology
Nicholls State University - Thibodaux, LA

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Job Titles Held:

  • Desktop Support Specialist / AV Technician
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  • Bachelor of Science

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