Experienced in endpoint management with over 15 years of experience in endpoint management engineering and support. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Altiris 7.1, 7.5
Windows 7, 10
Managed and trained a team of 8 people. Oversaw ordering of computer equipment for 20 to 35 new hires per week and for computer replacements. Assigned requests for new hire setup, hardware replacement and repairs to ensure completion within SLA's. Established checklists for computer setup to develop a consistent standard image process. Organized and guided department moves.
Implemented IBM Bigfix 9.5 to gain control of the companies Windows 7 computer inventory on the domain and in remote field offices. Utilizing IBM Bigfix Life Cycle, OS Deployment, Software Delivery and Compliance. Setup Reporting and Software Licensing. First implementation utilized Windows server, later reinstalled on RedHat Linux servers and set up the remote-control server and broker. Utilized OS Deployment with PXE boot to image our computers with Windows 7.
Migrated computers from Windows 7 to Windows 10 and from IBM BigFix to Microsoft Azure. Set up Azure to manage remote computers and corporate computers. Utilized InTune to deploy software and set group policies.
Setup our MDT server to create the image used for Windows 10.
Implemented AirWatch Cloud Solution, configured policies, profiles and enrollment process to manage 3000 mobile devices. Documented enrollment steps for users. Trained helpdesk to assist users.
Worked with support to resolve issues.
Set up and configure Altiris CMS 7.1. Upgraded Altiris to 7.5 sp1 and enabled Cloud Management to manage 6000 + nodes. Implemented Software delivery. Implemented Application Metering. Worked with Symantec support to resolve issues.
Saba Cloud Solution, LMS Administrator
Set up the General Configuration, UI Configuration and Notifications.
Worked with Saba to set up the custom cron jobs to import data for updating employees, organizations and location. Upgraded system and set up for external users to access. Submit cases to Saba to fix issues.
WebEx Cloud Solution Administrator
Setup custom email templates. Added/Disabled user accounts. Upgraded/monitored recording space. Worked with Cisco to get issues resolved.
Altiris ITMS 7.1 SP2 Administrator
Supported the day to day run activities around Altiris for any requests ranging in platform enhancement, production support and change management support. Set up Site Servers for new locations. Troubleshot and implemented solutions to correct issues with the system including installing hotfixes, running SQL transaction to fix stored procedures. Added, Moved, Deleted servers from the associated patch filters as needed. Set up the monthly and out of band patch cycles and schedules. Created custom SQL reporting for patch compliance. Implemented software metering to track usage. Created custom SQL reports to verify software compliance. Imported asset information into the Altiris system. Researched and implemented barcode enhancement. Troubleshot and corrected problems with the Altiris agents. Worked with the Symantec Assigned Engineer when needed. Provided user training for new user access to the system
Created new Standard Operating Procedures and Standard Work Instructions for patching workstations and servers.
Upgraded Altiris ITMS 7.0 to 7.1 SP2
Set up patch groups and policies. Configured patch schedules for agent. Set up and tested application blocking policies. Assisted with configuring group permissions and tested using test logins to ensure access was as expected. Set up the computer lab and test environment. Troubleshot issues with certificates. Troubleshot issues and insured that the barcode reader was functioning for testing. Configured and tested PCTransplant. Assisted configuring Service Desk 7.1 SP2. Tested system to ensure appropriate functionality. Created user guides for each user group accessing the system to give them detailed step by step instructions to perform various tasks.
SCCM 2012 sp2 Administrator
Created the patch groups and implemented the maintenance windows for servers. Set up the monthly patch cycles and schedules
Setup and administrated software tasks and policies for Altiris CMS 6.5 and 7.1
Maintained the Altiris Centralized Deployment Server 6.9 sp3
Configured Altiris Carbon Copy to be able to remote computers in all locations over VPN
Set up and administrated the new PGP Universal server on a VM and lead the migration of users to the new environment
Created a Windows7 hardware independent image used across the enterprise. Benefit to the company was a zero touch scripted OS and base applications install that runs on all supported desktop and laptop hardware.
Created and maintaining the Windows XP Hardware Independent Image for all offices across North America
Created a bootable DVD with the Windows XP Hardware Independent Image to be able to image computers in the remote offices that do not have a PXE server
Setup desktop VM environment to test all images and software deployments
Established and maintained standard operating procedures for imaging computers and evaluating new hardware
Supported enterprise patching utilizing BixFix solution
Created scripts utilizing AutoIT and Batch files
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