Self-motivated IT Technician experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs.
Skills
Spanish speaker.
Team player.
Very energetic and passionate about helping people and solving problems.
always up to challenge for anything.
Troubleshooting.
Data backup and retrieval.
Remote access technology.
Mitigation plan development.
System upgrades.
Mobility.
Work History
Desktop Support level 2 , 03/2017 to Current CompCom at E. & J. Gallo Winery – Modesto, CA
Installed software, modified and repaired hardware and resolved technical issues.
Provided level 2 IT support to non-technical personnel within the business.
Managed call flow and responded to technical support needs of customers.
Manage users ticket using ServiceNow and follows up on users issues via email and phone.
Remote to users laptop\\desktop using SCCM remote control, Remote Desktop and Remote assistance.
Recreate windows profiles in corporate environments.
DATA transfer and cleanup disk.
Mobility skills and setup cell phone.
Printer installation.
It Support Help Desk, 12/2015 to 05/2017 Petz Enterprises Inc – Tracy, CA
Receive inbound telephone calls, chat messages, and emails on product questions.
Provide excellent customer service, technical troubleshooting, and problem resolution.
Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
Effectively managed a high-volume of inbound and outbound customer calls.
Remote to users computer and installed software. (crosslink)
Education
Associate of Arts: Computer System Tech, 2016 UEI College - Stockton - Stockton, CA
