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Desktop Support level 2 Resume Example

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DESKTOP SUPPORT LEVEL 2
Professional Summary
Self-motivated IT Technician experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs.
Skills
  • Spanish speaker.
  • Team player.
  • Very energetic and passionate about helping people and solving problems.
  • always up to challenge for anything.
  • Troubleshooting. 
  • Data backup and retrieval.
  • Remote access technology.
  • Mitigation plan development.
  • System upgrades.
  •  Mobility.
Work History
Desktop Support level 2 , 03/2017 to Current
CompCom at E. & J. Gallo Winery – Modesto, CA
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided level 2 IT support to non-technical personnel within the business.
  • Managed call flow and responded to technical support needs of customers.
  • Manage users ticket using ServiceNow and follows up on users issues via email and phone. 
  • Remote to users laptop\\desktop  using SCCM remote control, Remote Desktop and Remote assistance.
  • Recreate windows profiles in corporate environments.
  • DATA transfer and cleanup disk. 
  • Mobility skills and setup cell phone.
  • Printer installation. 
It Support Help Desk, 12/2015 to 05/2017
Petz Enterprises Inc – Tracy, CA
  • Receive inbound telephone calls, chat messages, and emails on product questions.
  • Provide excellent customer service, technical troubleshooting, and problem resolution.
  • Provide user-friendly explanations and follow-up using telephone, emails, and/or chat, and in person communication.
  • Open trouble tickets using the trouble ticking tool (CSR) and document action steps and resolutions including follow-up.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Remote to users computer and installed software. (crosslink)
Education
Associate of Arts: Computer System Tech, 2016
UEI College - Stockton - Stockton, CA
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Resume Overview

Companies Worked For:

  • CompCom at E. & J. Gallo Winery
  • Petz Enterprises Inc

School Attended

  • UEI College - Stockton

Job Titles Held:

  • Desktop Support level 2
  • It Support Help Desk

Degrees

  • Associate of Arts : Computer System Tech , 2016

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