(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Extremely analytical and solutions-oriented. Committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

Attaining an IT desktop support position symbolizes a successful career change, and is the first step towards the goal of implementing and administering secure network protocols.  

Adept at changing directions quickly and efficiently. Observant, and able to take particular note of existing patterns often missed by others. 

Extensive experience with numerous operating systems, including Windows XP/7, OSX; possesses some experience with Linux. Ability to multitask between OS's and provide compatibility support amongst them. 

Superior verbal, written, and interpersonal communication skills.

Recent college graduate with network administration knowledge, including back-up, security management, e-mail systems and applications support.

Graphic Design Specialist with practical knowledge of design techniques, tools and principles for production of technical plans. skilled in creating 2D/3D animations and video compressions for the web. To see an example of this, visit 
  • Windows and Linux
  • Network maintenance
  • System upgrades
  • Data backup and retrieval
  • Product templates
  • Network maintenance
  • Network upgrades
  • CISCO router management
  • Excellent communication skills
George Mason University Fairfax, VA Expected in Current Master of Science : Information Security and Assurance/Cybersecurity - GPA : Currently working towards a MS in Information Security, in order to further my credentials in ISA. I have just begun this program, but I would like to pursue a career in network security whilst attending night classes at George Mason University. 
George Mason University Fairfax, VA Expected in 1 2012 Master of Science and Bachelor of Science : Biology - GPA : Biology
, Expected in 5 2014 CompTIA A+ : - GPA : Received on November 4, 2014. Scored >850 in 220-801, and >780 in 220-802. 
CompTIA A+ 11/4/2014

Security+ in progress, scheduled for 12/2014
Work History
Randstad Technologies - Desktop Support Internship
, , 03/2014 - 09/2014
  • Assisted with day-to-day support issues part-time under the direction of Shamaine Austin Lewis.
  • Handled between 2-3 call tickets per day, closing 1-2 on average daily.
  • Resolved many issues involving network connectivity, and dealt with complex and simple issues with ease.
  • Handled hardware issues including, but not limited to installing pc components, routing cables, setting u and troubleshooting OSI layer 1/2/3 framework, soldering loose joints, 
  • Dealt with daily technical software related issues, typically resolving complex issues within the same day. 
  • Established compatibility with third party software products by developing program for modification and integration.
  • Developed and implemented complex Internet and Intranet applications on multiple platforms.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
  • Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Supervised and provided direction for six technical direct reports regarding network activities.
  • Recommended network security standards to management.
  • Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Xsport Fitness - Personal Training Sales Representative
City, STATE, 08/2012 - Current
  • Provide customized and comprehensive fitness programs for clients and track through MS Word and Excel.
  • Perform fitness assessments and re-assessments, demonstrate and proper exercise technique.
  • Build client base and maintain client contracts through training package sales.
  • Perform minor technical support through troubleshooting computer and network errors.
  • Consistently met deadlines and requirements for all production.
Inova Fairfax Hospital - Lab Technician/ Support Staff Member
, , 01/2010 - 07/2012
  • Processed blood and tissue samples for downstream analysis.
  • Performed biochemical assays on samples using complex analysis software and heuristic algorithms; presented analysis findings through MS Office applications.
  • Provided technical support for laboratory equipment including recalibration and troubleshooting of analysis software.
  • Performed various administrative roles including cataloguing laboratory samples, logistical assistance with laboratory equipment.
A+, administrative, closing 1, contracts, client, clients, direction, downstream, Excel, MS Office applications, MS Word, network, sales, technical support, troubleshooting

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Job Titles Held:

  • Desktop Support Internship
  • Personal Training Sales Representative
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  • Master of Science
  • Master of Science and Bachelor of Science
  • CompTIA A+

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