Extremely analytical and solutions-oriented. Committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Attaining an IT desktop support position symbolizes a successful career change, and is the first step towards the goal of implementing and administering secure network protocols.
Adept at changing directions quickly and efficiently. Observant, and able to take particular note of existing patterns often missed by others.
Extensive experience with numerous operating systems, including Windows XP/7, OSX; possesses some experience with Linux. Ability to multitask between OS's and provide compatibility support amongst them.
Superior verbal, written, and interpersonal communication skills.
Recent college graduate with network administration knowledge, including back-up, security management, e-mail systems and applications support.
Graphic Design Specialist with practical knowledge of design techniques, tools and principles for production of technical plans.
skilled in creating 2D/3D animations and video compressions for the web. To see an example of this, visit https://www.youtube.com/channel/UCqbDOV-C5RR9M2LK76kMyBQ
Windows and Linux
Data backup and retrieval
CISCO router management
Excellent communication skills
Desktop Support Internship, 04/2014 to 10/2014 Randstad Technologies
Assisted with day-to-day support issues part-time under the direction of Shamaine Austin Lewis.
Handled between 2-3 call tickets per day, closing 1-2 on average daily.
Resolved many issues involving network connectivity, and dealt with complex and simple issues with ease.
Handled hardware issues including, but not limited to installing pc components, routing cables, setting u and troubleshooting OSI layer 1/2/3 framework, soldering loose joints,
Dealt with daily technical software related issues, typically resolving complex issues within the same day.
Established compatibility with third party software products by developing program for modification and integration.
Developed and implemented complex Internet and Intranet applications on multiple platforms.
Coordinated with systems partners to finalize designs and confirm requirements.
Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.
Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
Supervised and provided direction for six technical direct reports regarding network activities.
Recommended network security standards to management.
Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
Personal Training Sales Representative, 09/2012 to Current Xsport Fitness – Falls Church, VA
Provide customized and comprehensive fitness programs for clients and track through MS Word and Excel.
Perform fitness assessments and re-assessments, demonstrate and proper exercise technique.
Build client base and maintain client contracts through training package sales.
Perform minor technical support through troubleshooting computer and network errors.
Consistently met deadlines and requirements for all production.
Lab Technician/ Support Staff Member, 02/2010 to 08/2012 Inova Fairfax Hospital
Processed blood and tissue samples for downstream analysis.
Performed biochemical assays on samples using complex analysis software and heuristic algorithms; presented analysis findings through MS Office applications.
Provided technical support for laboratory equipment including recalibration and troubleshooting of analysis software.
Performed various administrative roles including cataloguing laboratory samples, logistical assistance with laboratory equipment.
Master of Science: Information Security and Assurance/Cybersecurity, Current George Mason University - Fairfax, VA Currently working towards a MS in Information Security, in order to further my credentials in ISA. I have just begun this program, but I would like to pursue a career in network security whilst attending night classes at George Mason University.
Master of Science and Bachelor of Science: Biology, 1 2012 George Mason University - Fairfax, VA Biology
CompTIA A+: 5 2014 Received on November 4, 2014. Scored >850 in 220-801, and >780 in 220-802.
CompTIA A+ 11/4/2014
Security+ in progress, scheduled for 12/2014
A+, administrative, closing 1, contracts, client, clients, direction, downstream, Excel, MS Office applications, MS Word, network, sales, technical support, troubleshooting