Livecareer-Resume

Desktop Support Engineer Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Competent [Job Title] well-versed in assisting [Type] users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. First-rate [Job Title] with [Number] years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in [Area of expertise] and subject matter expert on [Software]. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Skills
  • Troubleshooting and Diagnostics
  • Technical Support
  • Troubleshooting Technical Issues
  • Network Hardware and Software Maintenance
  • IT Support
  • Service Level Agreements
  • Problem Analysis
  • Hardware Support
  • Antivirus Management
  • Leadership
  • Collaboration
  • Project Management
  • IT Security
  • Encryption
  • Operations Support
Work History
11/2014 to Current Desktop Support Engineer Prosper Marketplace Inc | San Francisco, CA,
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Executed various techniques, including [Technique] and [Technique] to maintain servers and systems, keeping networks fully operational during peak periods.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Identified scope of problem and provided operational and technical assistance to remedy.
01/2020 to 01/2021 Facilities Coordinator Compass Group Usa Inc | Fort Smith, AR,
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Implemented display and building designs for the number 1 store in the US.
10/2013 to 10/2014 Technical Lead Ambit Group | Arlington, TX,
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Developed technical solutions to diverse operational problems.
  • Oversaw variety of projects, including budgets, milestones and team performance.
  • Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
  • Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Oversaw installation of software programs and hardware systems to meet [Type] requirements.
04/2002 to 10/2013 IT Account Manager Pacific Office Automation | Portland, OR,
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Capitalized on emerging trends in customer preferences and [Industry] marketplaces when developing and implementing targeted solutions.
  • Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $[Amount] in revenues.
Education
Expected in 10/1993 Associate of Science | Computer Science Air Force Community Collage, Denver, CO, GPA:

Certificate of Training in Studies of multimedia application and design.

Expected in No Degree | IT Infrastructure Library (ITIL) Hewlett Packard, Norristown, GPA:
Expected in No Degree | Encryption Certificate Program , Norristown, PA, GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

80Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Air Force Community Collage
  • Hewlett Packard
  • Certificate Program
Job Titles Held:
  • Desktop Support Engineer
  • Facilities Coordinator
  • Technical Lead
  • IT Account Manager
Degrees
  • Associate of Science
  • No Degree
  • No Degree

Similar Resume

View All
Desktop Support Engineer
Desktop Support Engineer
Desktop Support Engineer