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desktop support engineer resume example with 19 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Results-oriented Desktop Support Engineer with [Number]+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Competent [Job Title] well-versed in assisting [Type] users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. First-rate [Job Title] with [Number] years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in [Area of expertise] and subject matter expert on [Software]. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Skills
  • Troubleshooting and Diagnostics
  • Technical Support
  • Troubleshooting Technical Issues
  • Network Hardware and Software Maintenance
  • IT Support
  • Service Level Agreements
  • Problem Analysis
  • Hardware Support
  • Antivirus Management
  • Leadership
  • Collaboration
  • Project Management
  • IT Security
  • Encryption
  • Operations Support
Work History
11/2014 to Current
Desktop Support Engineer Prosper Marketplace Inc San Francisco, CA,
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Executed various techniques, including [Technique] and [Technique] to maintain servers and systems, keeping networks fully operational during peak periods.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Identified scope of problem and provided operational and technical assistance to remedy.
01/2020 to 01/2021
Facilities Coordinator Compass Group Usa Inc Fort Smith, AR,
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Implemented display and building designs for the number 1 store in the US.
10/2013 to 10/2014
Technical Lead Ambit Group Arlington, TX,
  • Boosted information sharing by enhancing interfaces between computer systems.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Developed technical solutions to diverse operational problems.
  • Oversaw variety of projects, including budgets, milestones and team performance.
  • Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users.
  • Authored best practices documentation for use in existing personnel training and new personnel onboarding processes.
  • Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
  • Delivered in-depth [Software] training, imparting knowledge of best practices for protecting data and minimizing errors.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Oversaw installation of software programs and hardware systems to meet [Type] requirements.
04/2002 to 10/2013
IT Account Manager Pacific Office Automation Portland, OR,
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Capitalized on emerging trends in customer preferences and [Industry] marketplaces when developing and implementing targeted solutions.
  • Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $[Amount] in revenues.
Education
Expected in 10/1993
Associate of Science: Computer Science
Air Force Community Collage - Denver, CO,
GPA:

Certificate of Training in Studies of multimedia application and design.

Expected in
No Degree: IT Infrastructure Library (ITIL)
Hewlett Packard - Norristown,
GPA:
Expected in
No Degree: Encryption
Certificate Program - Norristown, PA,
GPA:

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Resume Overview

School Attended

  • Air Force Community Collage
  • Hewlett Packard
  • Certificate Program

Job Titles Held:

  • Desktop Support Engineer
  • Facilities Coordinator
  • Technical Lead
  • IT Account Manager

Degrees

  • Associate of Science
  • No Degree
  • No Degree

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