Experienced technical support IT professional seeks a career-oriented IT position with the opportunity for advancement and growth. Proficient in multiple technologies in both hardware and software. Supporting large and small scale environment, supporting over 5000 users. Remote user and on-site service experience, as well as background in customer service and support. Skilled with computer hardware support, troubleshooting, rebuilds adept with multi-tasking, organizational, and communication skills.
Hardware:, Dell, Lenovo, HP, and Apple laptops/desktops, printers/scanners/copiers, motherboards, CPUs, power supplies, monitors, ports, cables, adapter cards, hard drives, optical drives, wireless cards.
Tools & Applications: Microsoft Windows OS environments, Windows Server 03/12R2, Novell Network Systems, Microsoft Office Products 03/365, Adobe Products / CS Suites, PC Hardware Home/Office/Industrial, and various security products (antivirus, anti-spam, firewalls, etc.) disk/file/system management tools, MS Visual Studio/VB, VMware (sphere Hypervisor), AIK/MDT /ImageX, Dell KACE, IBM Big Fix, Solarwinds, Zenworks, Unidesk, Remedy, ServiceNow, Salesforce.
San Mateo CountySan Mateo, CADesktop Support Engineer11/2013 to Current